Why become an AIB customer
If you are looking to open a current account with AIB from Ulster Bank or KBC Bank, we're here to help
Mortgage Interest Rate Changes
We are changing our interest rates for mortgages. Find out more
If you want to choose a different interest rate, amend your mortgage account details, or avail of our flexible payment options.
Help and support
Need some help?
We’ll try to answer your questions and get you the
information you need.
Your questions answered
-
Why is there a delay in receiving my cheque book/lodgement book?
We apologise to our customers who have experienced a delay in the issuance of their cheque books and lodgement books after our previous supplier went into administration.
The delivery of AIB cheque and lodgement books to our customers has recommenced and most customers should now be receiving their books. As our new print supplier scales up to full service, production of some cheque and lodgement books may temporarily take a little longer than normal but we are working with them to ensure this time is minimised.
Customers may avail of alternative payment options, for example, online channels which offer various payment options, AIB Debit or Credit Cards and of course customers can also make payments in branch using our Paylink Euro products.
Customers can contact our dedicated help line on 0818 303 034 for support with alternative methods of payment.
-
What’s changing when I use my card to shop online?
We’re making shopping online with your card more secure and reducing fraud. These changes introduce Strong Customer Authentication (SCA) for online card transactions. SCA is an extra layer of security where you authenticate your online card purchases.
Find out what you need to do here.
-
How can we help you save?
Everything you need to know about saving is here. Whether you are planning for a car, a holiday, a wedding or even for your first home, we can help you save.
We’re sure one of our savings accounts will suit you. It really depends on what you’re saving for; a particular amount, to put money away regularly, or to have money for a rainy day.
To see the types of account you can open, click here. Check out our savings calculator to get a clear idea of how much you need to be saving each month to meet your target.
-
What's changing about my log in to online banking?
You'll find everything you need to know here.
-
What is the change to Personal Current Account Fees?
Previously, we have waived maintenance and transaction fees for customers who kept a minimum daily balance of €2,500 in their account throughout the fee quarter. However, from 28 November 2020, regardless of the minimum daily balance maintained throughout the fee quarter, we are going to apply these fees which will be charged quarterly from 29 March 2021.
Contactless transactions remain free of charge for all customers.
Click here for ways to minimise transaction fees.
Click here for more information on these changes.
We pledge to DO MORE
Over the last number of years we have been working to build a more sustainable business. We’ve invested in wind energy projects, launched a €10 billion climate action fund and created a green mortgage.
And yet, it’s still not enough. And we will keep telling ourselves that every day. AIB alone is not the solution to climate change, but we are doing everything we can to be a part of it.
Before proceeding please read our Site Use Terms and Conditions, Privacy & Cookie statements which apply to your use of this website. AIB and AIB Group are registered business names of Allied Irish Banks, p.l.c. Registered Office: 10 Molesworth Street, Dublin 2.
