What are my options after a second COVID-19 payment break?

Where you are able, returning to your previous payment arrangement, as soon as can you afford to do so, is in your best interests as it will reduce your interest cost over the remaining term of your loan.

Where you are not yet ready and need some longer term support, we can help. It is important that you understand how those options will impact your loan and we have outlined that information below. If you need any more support to help you select the option which works for you, please contact us.

Option 1: Return to full repayments

My situation has improved and I want to return to full loan repayments
When you started your payment break, we sent you a letter with details of the payment amounts and dates which apply when your payment break ends. If you want to go back to full repayments, you don’t need to do anything. We will arrange it for you. Your repayment date will remain the same.

If you cancelled your direct debit in the last six months, you will need to set it up again. You can do this by contacting your local branch. Please make sure there is enough money in the account, to avoid missing any payments. If you don't pay by direct debit, please make sure that your payment arrives on time.

Option 2: Concerned about returning to full repayments

I need more help to make my loan repayments and want to explore additional support options
We aim to continue to support you through this situation.

If you expect that you will have a longer-term loss of income as a result of COVID-19 and are unable to return to full loan repayments, the important first step is to call us:

· Personal Loan customers: (01) 771 4489

· Car Finance customers: 1890 724 724

We will assess your circumstances and then suggest the next best course of action. Before you call, please visit Worried about Payments for more about our long term options.

When any support ends, we will increase your monthly repayments over the remaining term of your loan, so that your loan will be repaid (together with interest) within its original term.

Frequently Asked Questions

Personal Loan Queries

Can I have a third payment break?
If you have already had two COVID-19 related payment breaks you cannot have another one. However, If you expect that you will have a more long term loss of income as a result of COVID-19, and you will be unable to make your repayments, please go to worried about payments
What if my Relationship Manager has been looking after my case?
If one of our Relationship Managers has been dealing with your case, feel free to contact them.
Do I need to change my direct debit if my payments are changing?
No. However, if you cancelled your direct debit in the last six months you will need to set it up again. You can do this by contacting your local branch

Please make sure there is enough money in the account, to avoid missing any payments. If you don't pay by direct debit, please make sure that your payment arrives on time.
What if I pay by standing order or with cash?
If you pay by standing order or with cash, you need to adjust the repayment amount yourself. Please make sure there is enough money in the account, to avoid missing any repayments.
COVID-19 has affected my ability to repay my loan but I have Payment Protection Insurance, will this help me?
You may be eligible to make a claim if you have 3rd Party Income Protection or Payment Protection Insurance on your Personal Loan. Contact your insurance provider directly for more details and have your policy number to hand.

Hire Purchase and PCP Queries

Can I have a third payment break?
If you have already had two COVID-19 related payment breaks you cannot have another one. However, If you expect that you will have a more long term loss of income as a result of COVID-19, and you will be unable to make your repayments, please go to worried about payments
What if my Relationship Manager has been looking after my case?
If one of our Relationship Managers has been dealing with your case, feel free to contact them.
Do I need to change my direct debit if my payments are changing?
No. However, if you cancelled your direct debit in the last six months you will need to set it up again. You can do this by contacting your local branch.

Please make sure there is enough money in the account, to avoid missing any payments. If you don't pay by direct debit, please make sure that your payment arrives on time.
COVID-19 has affected my ability to repay my loan but I have Payment Protection Insurance, will this help me?
You may be eligible to make a claim if you have 3rd Party Income Protection or Payment Protection Insurance on your Personal Loan. Contact your insurance provider directly for more details and have your policy number to hand.