First, double check that your purchase met the terms of the offer provided in the offer details, for instance:
- Minimum purchase amount
- Offer validity dates
- Correct store location
- Correct card used
If your purchase met all the terms, visit the AIB Everyday Rewards website, and go to the ‘Help’ page to report a missed transaction to Visa's customer service team. Once in the ‘Help’ page scroll to the bottom of the page to the ‘Still can’t find what you’re looking for? Select the ‘Other’ option. Scroll down to the bottom of the page and enter your query in the box provided.
Please provide the following information found on your receipt when you contact us:
- Date of transaction
- Retailer name
- Amount paid
- Last 4 digits of the AIB Visa Card used
For security reasons, please do not include your full card number or account details.