We’re here to support you through difficult times.

Like many of our customers, your financial situation may have changed in recent years. You may be concerned about managing your borrowings,  now or in the future. The sooner you contact us, the easier it will be for us to help.


Concerned about your mortgage repayments?

AIB has introduced a five-step process called the Mortgage Arrears Resolution Process (MARP). This aims to find a resolution for our mortgage customers who are in arrears, or are at risk of going into arrears.


Talk to us today if you would like to know more about MARP. This is the first and most important step you need to take towards finding a resolution.


Call 1890 252 008 (9am to 8pm Mon - Thurs, 9am to 6pm Fri & 9am to 1pm Sat) to speak to one of our professional advisers, or drop in to your local branch and ask to speak to a Mortgage Co-ordinator.


Would you like more information on the Mortgage to Rent initiative?

The Mortgage to Rent (MTR) solution allows eligible customers who complete the MTR scheme the opportunity to stay in their home, with a long term tenancy agreement with an Approved Housing Body. An income related rent will be set by your local authority.  

AIB, in conjunction with iCare Housing and The Irish Mortgage Holders Organisation (IMHO), have launched an initiative to offer its customers an enhanced MTR solution. iCare Housing will allow tenants to buy back their homes at any time at the price iCare Housing paid for it, including any discount negotiated between iCare Housing and the Bank. For more information on this initiative, please click here


If you are in difficulty with your mortgage you can contact AIB, the IMHO or any third party financial advisor. If you would like to find out more about the enhanced Mortgage to Rent initiative, please contact the following:


  • Our dedicated MTR helpline on 1800 200 811 (9am to 8pm Mon - Thurs, 9am to 6pm Fri & 9am to 1pm Sat)

  • The Irish Mortgage Holders Organisation (IMHO) on 1800 988 977, online at mortgageholders.ie or in person.


Concerned about managing your borrowings?

At different life stages, and for many reasons, the family budget can come under strain. It is very important not to ignore the early signs of financial difficulty or stress. Talk to us today; we can help you get a clear picture of your finances, and explore a range of options to help ease the burden.


We have expert Financial Advisers in every branch, all you have to do is drop in to any AIB branch and make an appointment.


Talk to us

If you are experiencing financial difficulty, the first and most important step you can take is to talk to us today. Call us on:

  • 1890 252008 in relation to your Mortgage

  • 01 668 5500 in relation to your Credit Card

  • 01 771 5695 in relation to your Finance & Leasing Loan


If you wish to discuss your AIB Personal Loan or AIB Overdraft, contact your local branch or Relationship Manager.

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