An Initiative to Support Homeowners in Difficulty

Like many homeowners, your financial situation may have deteriorated in recent years. You may have fallen into arrears on your mortgage repayments, or may be worried about not being able to pay your mortgage.

Whatever the cause of your financial problems, the most important thing to do is to face them and examine the practical options available. We are fully committed to helping you with this and using our expertise to find a resolution, where possible. Our focus is to keep our customers in their family home wherever possible, where they are working with us to prioritise their mortgage repayments.

If you are having difficulty meeting your mortgage repayments or anticipate having difficulty, we would like to work with you to find a way to help you manage your situation.

We have dedicated staff in every branch who are available to discuss any concerns you may have with meeting your mortgage repayments.

There is also a dedicated helpline available if you would like to discuss any aspect of your mortgage account - telephone 1800 988 977 (9am to 8pm Mon - Thurs, 9am to 6pm Fri & 9am to 1pm Sat).  (Please note: You may also receive calls in relation to your mortgage from AIB from the following number - 01 7714414).

As well as dealing with AIB directly, customers now have another avenue open to them. The Irish Mortgage Holders Organisation (IMHO) provide independent and free advice.

The IMHO will provide you with a designated point of contact where you will be assisted with and advised on the completion of a Standard Financial Statement (SFS) which is a key component for determining the most suitable solution for the resolution of the arrears. This assistance will be provided over the phone, online or in person. The IMHO will then submit the relevant information to a designated team in the AIB arrears support unit for consideration and agreement of next steps.

You can contact the IMHO by phone on 1890 623 624, online at or talk to us in person.

Under the Central Bank's Code of Conduct on Mortgage Arrears, AIB has introduced a four step process called the Mortgage Arrears Resolution Process or MARP to help support mortgage customers who are in arrears or are at risk of going into arrears. This also applies to customers where an alternative repayment arrangement, already in place, breaks down or expires. The protection of the Code applies to your primary residential property, which you occupy as your primary residence or your residential property which is your only residential property in this State (that you may not currently reside in).

You can download the MARP guide which explains the MARP four step process in more detail.

Please click here to view our Family Finance Budgeting Tool.

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