Remote Access Scam

What is the scam?

Criminals call you pretending to be your bank or another legitimate company and trick you into downloading software onto you device.

How does the scam work?

• You receive an unexpected call from a company about  an issue on your account or that a payment or refund is due.
• The number may mimic the genuine company.
• They direct you to download software to your mobile device or computer.
• They then take control over the device and make payments themselves or trick you into moving money yourself.

How to stop this scam

• Don’t accept unexpected calls.
• Hang up and call the company on a number trust to check the request.
• Never give anyone access to your mobile phone or computer.
• Never give personal or financial information including any one time pass codes you received by text, or codes from your card reader or digipass.