Reset your login details for AIB Internet Banking.

If you have forgotten your AIB Phone & Internet Banking Registration Number or Personal Access Code and are unable to access the service, you can now reset your login details online in minutes. Once you have completed the steps successfully, you can begin using the service again immediately.


Simply click here to access the form.


If you have not previously registered for AIB Phone & Internet Banking, you can do so through our Online Registration option.


Please be advised that from mid- September, you will no longer be able to reset your Personal Access Code (PAC) online through our website. You can reset your PAC by calling us on 0818 724 020 (or from outside Ireland by calling +353 1771 24 24 and selecting option 4).

What do you need to reset your login details online?

This service is available to either sole or joint account holders who are registered for AIB Phone & Internet Banking and are Personal Bank Account Customers who hold a valid AIB Debit Card.

You will need to ensure that you know or have the following before beginning the process:

  • Your AIB Debit Card

  • Your date of birth

  • Your mobile phone - we will be sending you an activation code by SMS to your mobile phone

If you do not have any of the above you will not be able to complete the process online and can call us on 0818 724 020 (+353 1 7712424 from abroad) Monday to Sunday 8am to midnight, to reset your details over the phone.

How does Online Reset work?

You will be asked to enter personal information which we will then validate against our records.


Once we have validated this information we will send you an activation code by SMS to your mobile phone.


You will be asked to enter the activation code which will remain valid for 30 minutes. If you have not done so within this time the code will expire and you will need to start the process again.


You will have the option to reset your Personal Access Code (PAC) to one of your choice. If you know your PAC and prefer not to change it, you can skip this step. We will then display your eight digit Registration Number on screen and you can immediately access this service.

Please ensure you take a note of your Registration Number when it appears on screen as we will not be sending you this number.

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