At AIB we are committed to delivering a friendly and professional service to you, our customer. We take this commitment very seriously and constantly strive to meet your expectations. As our customer, our service should always be what you expect. Yet sometimes things go wrong.
When they do, tell us and we’ll do our best to fix them for you quickly and fairly. We will listen to you and do our best to solve your issue. You will be treated with respect; you will get updates, answers and decisions from us without delay.
How and where to complain
You can use this form to contact us to make a complaint or you can submit your complaint to us:
By post: AIB Private Banking, Bankcentre, Ballsbridge, Dublin 4
By phone: 01- 6413572
Our Response to you
The more information you can provide us with, the sooner we can resolve matters. If the matter is relatively straightforward, we will try and resolve it for you today.
Where a complaint requires a more detailed investigation it may take us a little longer to resolve your complaint.
In these cases, we will write to you within 5 working days to let you know what is happening with your complaint and who is responsible for dealing with it.
We will give you regular updates until we can provide you with a Final Response Letter. We will include contact details for the Financial Services and Pensions Ombudsman (FSPO) in this letter. Information about the FSPO is also available from the website at: www.fspo.ie
The FSPO want you to deal with us first about your complaint before you go to them. The FSPO will ask to see a copy of our final response letter, along with your FSPO Complaint Form.
The FSPO will deal independently with a complaint from a personal customer or company with a turnover of less than €3 million.