Privacy and Cookies Statement

At AIB we understand how important the security and confidentiality of your information is to you. Our aim is to protect your information on the Internet in the same way as we would through our other banking channels such as over the phone, in a branch or at an ATM. To ensure the highest level of security of information passing between our customers and the Bank, AIB uses what is known as 128 bit SSL. This is an encryption method that scrambles information while it is moving from one source to another to prevent the information being viewed or tampered with. 

 

AIB's secure network infrastructure includes the following components

Secure Socket Layer (SSL)

Is a form of encryption that protects information being transmitted over the Internet to prevent it being tampered with during transit.

 

Encryption

Is a method of scrambling information while it moves from one source to another, that protects the contents.

 

Firewall

Is a method of keeping a network secure. Firewalls are commonly used to give users secure access to the Internet as well as to separate a company's public web server from its internal network.

 

Cookies

This section tells you about cookies in general, how we use cookies, why we use them, and how this allows us to improve our service to you.

 

By using our websites and apps (through any device) you agree that this use of cookies applies to that use in addition to any other terms and conditions which may apply.

AIB’s use of cookies may be subject to change from time to time.  Any such changes will appear here and become effective immediately. Your continued use of our websites and apps is taken as meaning that you agree to any such changes.

 

What is a cookie?

Cookies are small text files that are sent to and stored on your computer, smartphone, tablet or other device for accessing the internet, whenever you visit a website or use our on-line apps.

 

Cookies are used to maintain the integrity of your browsing activities when you visit a website and can also be used to customise and so improve the individual customer experience.

 

Cookies do not in any way compromise the security of your computer. You can continue to use this website with no loss of functionality if you choose to disable cookies on your computer. However, use of the AIB Internet Banking application requires cookies to be enabled in order for it to function securely and correctly

 

More general information on cookies can be found on aboutcookies.org. This includes information on how to disable cookies

 

Guidelines from the Office of the Data Protection Commissioner for the contents and use of Privacy Statements on websites, including expected standards for cookies can be found on http://www.dataprotection.ie/docs/PrivStatements/290.htm

 

How we use Cookies

AIB uses cookies to monitor our website traffic, to ensure better service levels, to provide advertising we think may be of interest to you and to enable us provide you with additional features such as customised delivery of service to you.

 

To achieve this, there are different types of cookies in use. They all work in the same way, but have minor differences which are explained below.

Session cookies

Session cookies last only for the duration of your visit and are deleted when you close your browser. They are essential for secure user navigation through the site and enable the delivery of basic functionality.

Specifically they ensure the security and integrity of your Internet Banking session, preventing fraudulent use and keeping you signed in while you move between pages and service your account.

 

Persistent cookies

Persistent cookies last after you have closed your browser, and allow us to remember your actions and website preferences.

AIB uses persistent cookies to analyse customer visits to our sites. These cookies help us to understand how customers arrive at and use our sites so we can improve the overall AIB on-line experience.

 

Targeting Cookies

Targeting cookies remember individual websites you have visited and help us to present relevant and targeted online advertising to you. Targeting cookies may be placed on your machine when you visit an AIB website. When targeting cookies have been placed on your device, they can be recognised by subsequent websites you visit, and this allows those sites to present targeted AIB advertising to you. While targeting cookies can track your visits around different websites, the information collected is anonymous.

 

Analytics Cookies

Finally, we use analytics cookies to help us make our websites even better for those who visit them regularly. This type of cookie helps us to further understand how individual visitors use our on-line services and allows us to improve the overall service and products offered to you.

 

Additional Information

AIB partners with third parties who provide services to us. You can navigate to these parties’ websites from our website. Our partners may use cookies, and you can find out more on their website.

 

Audits and Inspections

AIB security infrastructure is regularly audited by external experts

 

Important Notice

View the AIB Fraud Prevention information for Internet Banking customers.

 

Note on Virus Protection

AIB recommends that all users have up to date Anti Virus and Firewall protection on your PC (personal Firewalls are now available for home PCs).

 

AIB Social Media Privacy Statement

The privacy policies, statements and guidance published by Social Media Networks apply to your use of AIB Social Media Channels and we encourage you to read the privacy policies and guidance published on each Social Media Network that you use, as these make important disclosures about how the Social Media Networks separately collect, hold and may use your content and information.

 

The Privacy Statement explains how AIB may use the information that you provide when using AIB Social Media Channels.

 

Under no circumstances should you provide any bank account details or other sensitive personal or financial information when using AIB Social Media Channels.

 

You may however choose to provide us with non-sensitive personal information, such as your name and contact details, if you contact us via direct message. If you do, we will use your personal information solely to respond to and deal with your comments or queries or for such other purpose for which it is provided. Your information will not be used for any other purpose.

 

If you use AIB Social Media Channels, enter draws or competitions, avail of discounts and offers ("Promotions") or post comments, photographs or other content we may ask for your consent to use your personal data for all or any of the following purposes:-

 

  • To publish content you post to AIB Social Media Channels together with the identifying information you provide in connection with the content.

  • To use content you post to participate in Promotions as appropriate to the conduct of such Promotions.

    • We may request that promotion winners take part in promotional activity and we may ask to use their information, including their names and the contents of their submissions, in any publicity both online and in any other media.

    • If you are under 18 years of age and are required to provide details relating to your parent/guardian for Promotion entry or other good reason we will ask you to confirm that you have obtained permission for the disclosure of their personal data and for AIB to contact them should this be necessary in connection with your participation in a Promotion.

     

 

You will find information about your rights, when they apply and our responsibility to you on our website’s Frequently Asked Questions section. You can exercise your rights by contacting us at 0818 303 032, calling into a branch, or by visiting our website at www.aib.ie/dataprotection.

 

When we talk about “AIB” or “us” or “we” in this statement we are talking about Allied Irish Banks, p.l.c. and its subsidiaries, affiliates and their respective parent and subsidiary companies (including AIB, EBS and Haven).