AIB's online web chat service enables you to chat to us about some of our services, products and queries you may have.
Where do I find it?
You will find a "Chat Available" icon on the product pages where the chat service is available. After you click on the chat button a pre-chat questionnaire will pop up asking you for a few details such as name, email address and nature of your query if applicable. When completed a chat window will appear and the session will begin. Once you click on the web chat icon, you are agreeing to the collection and use of information of the service.
Will I ever be prompted by AIB to start a Web Chat?
When you are browsing on the AIB website you may get an invite to chat with a member of staff depending on the product page you are visiting at the time. You may accept or decline this invite. If you accept it, a new chat window will open. You can choose to decline the invite by clicking on 'Close'. The invite will disappear and you will not be asked again during the same session.
Is Web Chat secure?
The chat service is fully secure using SSL technology.
Can I get advice on AIB products or services on Web Chat?
No. AIB web chat will not provide advice on the suitability of AIB products /services for you. Please contact us by phoning a member of our sales team or visit your local branch if you require further information in relation to our products and services.
When is Web Chat available?
We don't have any set times for web chat. It will depend on the availability of our agents and the demand for web chat at the time.
Is there anything that I shouldn't send on Web Chat?
For your own security never disclose personal or account information when using the chat service. We will never ask for this information during a chat session. Also, please do not use the chat service to send any abusive, defamatory, dishonest, or inappropriate language during a chat session.
Do you ever ask Web Chat users to complete a survey?
When you have completed a chat, you may be asked to complete a short optional 6-question survey. The survey should take less than a minute to complete. We are hoping to gain valuable insight in how we can improve your chat experience with AIB.