How to submit a complaint

 

If our products or services do not live up to your expectations you have the right to complain.

 

When we get a complaint from you, we will listen to you and do our best to solve your issue quickly and fairly. While we do this, we will keep you updated.

How to complain

 

Here you can use our online complaint form

 

Once we receive your complaint, we will try to resolve it as quickly as possible. However, depending on how complex the issue is, we may need to take some more time to resovle it. In these cases, we will phone you, or write to you within five working days to let you know what is happening with your complaint and who is looking into it for you.

Other ways to complain or to contact us

 

  • Visit, call, or write to your local branch;

  • Call or write the department you are dealing with;

  • Write to our Head Office: 10 Molsworth Street, Dublin 2, D02 R126

  • Phone:

    • AIB Phone & Internet Banking at 0818 724 724 or +353 1 771 24 24 (from outside the Republic of Ireland).

    • iBB contact 0818 72 00 00 or +353 1 641 48 89 (from outside the Republic of Ireland)

If you are not happy with our final response

 

You can refer your complaint to the Financial Services and Pensions Ombudsman (FSPO) which is an independent body. The FSPO will ask you to raise your complaint with us first, before you go to them, and will ask to see a copy of our final response letter to you. 

 

You can email the FSPO at info@fspo.ie or telephone it on 01 567 7000.

 

Information about the FSPO is also available from its website www.fspo.ie 

Online Dispute Resolution

 

Under European Union rules, as we provide financial services online we're obliged to inform you of the European Commission's Online Dispute Resolution (ODR) platform. The ODR platform is in place to help consumers resolve disputes in relation to products or services purchased online if they remain unhappy with the response they have received from a trader in the EU. To use the ODR platform https://ec.europa.eu/odr you will need the following information: complaints.management@aib.ie

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