Making a Complaint

You are our customer. Our service should always be what you expect. Yet sometimes things go wrong.

 

When they do, tell us and we’ll do our best to fix them for you quickly and fairly. We will listen to you and do our best to solve your issue. You will be treated with respect; you will get updates, answers and decisions from us without delay.

 

You can use this form to contact us to make a complaint

 

If you have a general query please select one of the following options:

 

Personal Customers:

For Service related queries please visit our Help Centre

If your query relates to a particular product please use our Product Finder option

 

Business Customers:

For Service related queries please visit our Help Centre

If your query relates to a particular product please visit our Products Page

Our Response to you

The more information you can provide us with, the sooner we can resolve matters. If the matter is relatively straightforward, we will try and resolve it for you today.

 

Should your complaint require further investigation, we will write to you within 5 business days and give you a contact name. We will give you regular updates until we can provide you with a Final Response Letter.  We will include contact details for the Financial Services Ombudsman in this letter.  Information is also available on the Financial Services Ombudsman’s website at:  www.financialombudsman.ie

 

You must go through our internal complaints procedure before you contact the Financial Services Ombudsman.  The Financial Services Ombudsman will deal independently with a complaint from a personal customer or company with a turnover of less than €3 million.

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