• AIB Group issues annual statements and Certificates of Interest on a phased basis, beginning in January each year.
• If you would like to request a mortgage statement at any time, please call our team on 0818 251 008 (+353 818 251 008 from abroad), 9:00 to 17:00, Monday to Friday (excluding Bank Holidays). 

• If you have more than one mortgage account on your property and receive a single statement, you will continue to receive this from us.

• The following steps should help you when reading your mortgage statement (figures are for illustrative purposes only):

1. The customer’s balance at the start of the month.
2. Interest charged on the first day for the coming month, based on the customer’s balance that day.
3. The customers monthly repayment does not always happen on the first day of the month. We’re showing an example of a payment on the 25th day of the month.
4. We will always adjust the interest because the customer’s payment has changed the balance at some point during the month.
5. The customer’s balance after monthly repayment and interest rate adjustment.

• Guarantors are not sent Annual Mortgage Statements, these are issued to the Borrower or their nominated Third-Party-Advisor.

• You can instruct us to deal with your Third-Party Advisor by providing our Home Mortgage Operations team with a written instruction. Please send this written instruction to AIB Home Mortgage Operations, Account Section, Unit 33, Blackthorn Road, Sandyford Business Park, Sandyford, Dublin 18, D18 E9T3.

• Ulster Bank have sent you a final Mortgage Statement and Certificate of Interest.
• You can request a Mortgage Statements and Certificates of Interest for periods prior to 2023 from Ulster Bank.
• We will send you your Annual Mortgage Statement and Certificate of Interest each year going forward.

• The “My Mortgage” App is for customers who have a new mortgage application with us. It does not allow for the facility to manage your existing mortgage.

If you pay by direct debit

• If you paid your mortgage by direct debit with Ulster Bank, we have the details and you don’t have to do anything.
• If you are in the process of closing the current account your Mortgage Loan direct debit is paid from (for example, if you also had a current account with Ulster Bank), you will need to update your direct debit, so it is paid from your new account.

If you don’t pay by direct debit

• You can download a Direct Debit Mandate form, fill it out and send it back to us.

If you pay by standing order or electronic transfer

• If you want to pay by standing order or electronic transfer, you’ll have to put our details on it to make sure the payment reaches us in time for the repayment date.
• Please change the details of the payee to:

• If you have more than one mortgage on your property (for example, you topped up your mortgage) you may have paid for both with one payment. You can continue to do this with us. This may change in the future should you apply to top up or restructure your mortgage and will result in a change to AIB's terms and conditions.

• If you have a flexible payment arrangement in place, this will carry over to us.

• AIB flexible payment options are different to those offered by Ulster Bank. Any new applications will be for flexible payment options we offer.
• For example, we do not offer the options to make annual mortgage payments over 10 months, or capital and interest payment breaks for Buy to Let (BTL) mortgages.
  
• Information on the flexible payment options offered by AIB are available here.
  

• You can download a Direct Debit Mandate form, fill it out and follow the instructions on how to send it back to us.

• Yes, all direct debits that are returned unpaid because there is not enough money in your account on the date of the planned repayment will be represented within 14 calendar days. This will happen even if the feature was previously unavailable on your account with Ulster Bank.
• Example: Mary is due to pay her mortgage of €500 by direct debit on the 25th of the month, but this month Mary misses the repayment. Mary will be notified of the missed repayment by letter and phone. Mary doesn’t have to do anything: if there are insufficient funds on the 25th we will represent her direct debit within 14 calendar days of the missed repayment.
• If the direct debit fails for any other reason, Mary should call us on 0818 251 008 (+353 818 251 008 from abroad) between 9:00 and 17:00 Monday to Friday, excluding bank holidays and we’d be happy to help. For more information search for aib.ie/mortgage-support.

• When there is not enough money in your account to pay the direct debit, we automatically represented your direct debit within 14 calendar days.  We can’t cancel that representation. We recommend, rather than making a manual payment, that you ensure there is enough money in your account to cover the payment when we try to collect it 14 calendar days after the due date.

• AIB and Ulster Bank calculate interest each day but apply it differently. You will notice this on your statement.  When we send you your first AIB statement, we will include some helpful information on how to read it.

• Your mortgage repayment amount will carry over to us. The way in which interest is charged to your mortgage loan account will operate differently to Ulster Bank. This is expected to have a small impact on the amount of interest you pay over the life of the loan however if this is the case AIB will refund the difference at redemption of your mortgage.

• You won’t pay surcharge interest if you miss a repayment. However, missing a repayment will impact your overall cost of credit and may affect your credit rating. Missed repayments are reported to the Central Credit Register.

• At AIB, we report mortgage loans to the Central Credit Register (CCR) differently to the way Ulster Bank report mortgage loans. We report your mortgage loans and any other mortgage loans secured on your property (for example, top ups to your mortgage) to the CCR, on an individual basis. Ulster Bank used to report one loan, i.e. the total of your primary mortgage loan and any other mortgage loans on your property, otherwise known as sub-account mortgage loans in Ulster Bank. The change will not impact your credit record or your applications for credit in the future. For more information on the CCR, please refer to the Central Bank factsheet available on www.centralcreditregister.ie.

• If Ulster Bank agreed an alternative repayment plan with you, we will honour the terms of the alternative arrangement. Just make sure you have changed the payee to Allied Irish Banks p.l.c. if paying by Standing Order or Electronic Transfer.

• If you would like to overpay your mortgage, please fill out this form. There are instructions on the form.
• Under legislation, we may need to ask you about the primary source of the funds used to make this overpayment. 

• Overpayments cannot be used in place of a future repayment. The impact of this is that your Mortgage Loan will go into arrears if you miss a future full or partial normal monthly repayment. This is different to the practice in Ulster Bank. 
  
• If you make an overpayment with us, we will deduct that amount from your outstanding mortgage balance, reducing your overall cost of credit.
• If your mortgage loan account(s) is in arrears and you make an overpayment with us, we will deduct that amount from your outstanding arrears balance. Any surplus will be applied against the loan balance. 
• If you would like to reduce the term of your mortgage rather than your monthly re-payments please contact our team to let them know. You can call us on 0818 251 008 (+353 818 251 008 from abroad).

• If you are on a fixed rate, you will continue to have an option to make 10% overpayments per annum to your mortgage account without paying an early repayment charge, after which early repayment charges may apply. If you are on a variable or tracker rate you can make overpayments to your mortgage account without paying any early repayment charges.

• If you have a fixed interest rate on your mortgage loan, you may have to pay an early repayment charge if you;
  1. Repay all or part of your mortgage loan early;
  2. Make a payment outside your regular repayments;
  3. Change the interest rate on your mortgage to another interest rate.
• We will calculate the charge, using both the Ulster Bank and AIB early repayment methodology. We will compare both methods and apply the lowest.
• Please refer to the question about overpayments below when reading about early repayment charges.

For more information on the Mortgage Interest Tax Credit please click here.