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Information Hub
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Ulster Bank Review of Mortgage Accounts:Ulster Bank has identified a mortgage system-generated error which may have impacted certain customer mortgage accounts which have transferred to AIB. Ulster Bank is currently carrying out a comprehensive review of mortgage accounts to establish full impact. This is being done on a phased basis and any impacted customers will receive a letter over the next several months. Here are some helpful Q&A’s about the Ulster Bank Review of Mortgage Accounts For further information, please contact Ulster Bank on 0818 210 260 (or 00 353 1804 7475) if calling from abroad, or search for information on the Ulster Bank Support Hub. |
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Internet Banking:If you would like to get online access via Internet banking or the Mobile App and you have an AIB personal Current Account, you will need to register for Online Banking. Please see the Q&A “Can I get online access via Internet banking or the Mobile App to view my mortgage balance?” below for the steps to follow. If you do not have an AIB personal current account, we can tell you your mortgage loan account(s) balance and any other information over the phone. Please call our team on 0818 251 008 (+353 818 251 008 from abroad). |
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If you make an overpayment to your mortgage account and would like confirmation of the lodgement made and your new mortgage account balance, you can contact our team on 0818 251 008 (+353 818 251 008 from abroad) to confirm this information. You can also request an ad hoc mortgage account statement at any time. |
If you are a customer who received a letter from Ulster Bank in July 2023 / September 2024, letting you know your mortgage loan has moved to us, we would like to welcome you to AIB. The day-to-day management and servicing of your mortgage loan has moved to us.
Our purpose is to empower people to build a sustainable future. Whether that be adapting to a greener way of living, planning for the future, growing a business or simply navigating day-to-day banking, our ambition is to be at the heart of all our customers’ financial lives. We look forward to supporting you through this transition.
We have created this Information Hub with helpful Q&A's to support you in answering any questions you may have now that your mortgage has moved to us.
Questions and Answers about an ECB Rate Change
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There was an ECB interest rate change. What does this mean for me?
Example of an ECB interest rate decrease:
- The ECB announced a 0.25% interest rate decrease.
- Your tracker interest rate will decrease by 0.25%, within 30 days of the ECB rate movement.
- We will write to you confirming your new interest rate, repayment amount(s), and when it will be effective from.
- For example, the ECB change their interest rates on the 10th of January, this means you will be charged less interest on your mortgage from the 1st of February. Your repayment will then change from March.
Here’s an example of what these rate decreases mean:
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I think my tracker mortgage repayment amount is changing. Why is this happening?
- The European Central Bank (ECB) may have increased or decreased its ECB interest rate, by a certain percentage.
- This means your tracker interest rate will increase / decrease by that percentage.
- When an ECB interest rate change happens, this changes your tracker mortgage interest rate and repayment amount(s).
- You will receive a letter confirming your new interest rate and repayment amount(s) and when they will be effective.
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When will my mortgage repayments and tracker interest rate be changing?
- If your mortgage has been affected by an ECB rate change, you will receive a letter confirming your new interest rate and repayment amount(s).
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Why is my mortgage repayment not changing until the next month?
- Interest rate changes are effective at the beginning of the month.
- For example, the ECB change their interest rates on the 10th of January, this means you will be charged less interest on your mortgage from the 1st of February. Your repayment will then change from March.
- In line with your mortgage contract, the rate changes within 30 days of the ECB rate movement.
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How does a tracker mortgage work?
- A tracker mortgage “tracks” changes to the ECB rate. If the ECB decides to increase or decrease its rate, the rate on your Tracker mortgage will go up or down by the same percentage.
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What will happen if the European Central Bank (ECB) rate changes in the future?
- A tracker mortgage “tracks” changes to the ECB rate. If the ECB decides to increase or decrease its rate, the rate on your Tracker mortgage will go up or down by the same percentage.
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I pay by direct debit. What do I need to do?
- If you pay by direct debit, you do not need to do anything.
- If you have a combined direct debit, you do not need to do anything.
- Your direct debit will automatically change for your new repayment.
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I pay my mortgage by standing order, what do I need to do?
- If you pay your mortgage by standing order you will need to amend your standing order to reflect the new mortgage repayment amount.
- We will always write to you to confirm the new repayment amount in advance.
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I have more than one mortgage account for my property, how do I get my combined monthly direct debit amount?
- If you would like to request your new combined monthly direct debit amount, please contact our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
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I recently requested to move off my tracker interest rate. Why did I get a letter about a change to my tracker interest rate?
- If you have requested to move off your tracker interest rate and you received the letter detailing the changes to your tracker interest rate, please be reassured your request to move off your tracker interest rate is being processed.
- While you have requested to move off your tracker interest rate and this is in progress, we did need to send you this letter because you are currently a tracker interest rate customer, and it is required to be issued by regulation to all tracker interest rate customers.
Questions and Answers about your Mortgage Moving
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When did my mortgage loan move to AIB?
For customers who received a letter dated the 2nd of September 2024 from Ulster Bank:
- Your mortgage loan legally moved to AIB on the 2nd of September 2024.
- Ulster Bank wrote to you about this.
- We wrote to you on the 6th of September 2024 to welcome you and provide you with a Welcome Pack.
- This pack will help you with everything you need to know about the move.
For customers who received a letter dated the 24th of July 2023 from Ulster Bank:
- Your mortgage loan legally moved to AIB on the 24th of July 2023.
- Ulster Bank wrote to you about this.
- We wrote to you on the 28th of July 2023 to welcome you and provide you with a Welcome Pack.
- This pack will help you with everything you need to know about the move.
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Will AIB write to me about this move?
- For those customers moving to AIB in September 2024, we will contact you to confirm your move and to provide you with a Welcome Pack.
- This pack will help you with everything you need to know about the move.
- Ulster Bank wrote to you on 2nd of September 2024 to let you know that your mortgage has moved to us.
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Do I need to do anything now?
- Perhaps, it depends on certain situations:
Situation
Action
You do not pay your mortgage by direct debit: - Direct debit is easiest way to pay your mortgage with us however, if you don’t pay your mortgage by direct debit, you can set one up by filling out the Direct Debit Mandate Form.
- The detailed instructions on how to set up a direct debit are on this form.
You pay your mortgage by standing order or electronic transfer: - Direct debit is easiest way to pay your mortgage with us however, if you would like to pay by standing order, electronic transfer, or any alternative repayment method, you’ll have to change the payment instructions with your current account provider as soon as possible to make sure the payment reaches us in time for the next repayment date.
- Please change the details to:
Payee: Allied Irish Banks p.l.c.
Bank Account Number: 930091 99901009
Reference: Your mortgage account number (found on the letter we sent you on the 6th September 2024). - You need to include your mortgage account number as a reference so we can match the payment to your mortgage.
You pay your mortgage by card or cheque with Ulster Bank: - If you paid your mortgage by card or cheque with Ulster Bank you will have to change to pay by direct debit, which is the easiest way to pay your mortgage with us.
- You can set one up by filling out the Direct Debit Mandate Form. The detailed instructions on how to set up a direct debit are on this form.
- We can accept one-off debit card payments over the phone.
You have a life insurance policy that covers your mortgage: - If you have a life insurance policy for your mortgage which was assigned to Ulster Bank, the policy has already been re-assigned to us. If Ulster Bank had details about a specific life insurance policy in their recent letter you don’t need to do anything for these policies.
- If you have other insurance policies, linked to your mortgage, please contact your insurer to ask that they update their records to reflect this reassignment. This is to make sure that any claim made under the policy is not delayed.
- You may be asked by your Life Insurance provider to get an Assignment of Life Form witnessed. In this instance you will need to bring a form of ID and your life policy documents into one of our branches so that we can witness everyone on the mortgage signing the Assignment of Life form.
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What has stayed the same now that my mortgage loan account(s) have moved to AIB?
- Your mortgage loan account number, type of interest rate and repayment date have all stayed the same.
- If you decide to change your interest rate, you can choose from the rates we offer. There’s more information on the interest rates we offer on our mortgage interest rates page.
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Has my interest rate changed?
- Your mortgage interest rate has carried over to us and has not changed, please refer to the section below for information on your relevant interest rate type.
- If you decide to change your interest rate type, you can choose from the available rates we offer at that time. There’s more information on our mortgage rates below.
For Fixed Rate customers
- Your fixed rate will stay the same until the end of its fixed term.
- If your fixed rate is coming to an end in September or October 2024:
- You should have received communication from Ulster Bank about the interest rates they offer. You can now also avail of our mortgage interest rate options.
- If your fixed rate is coming to an end from November 2024 onwards:
- We will contact you 60 days before your fixed rate term ends to tell you about the types of mortgage interest rates we offer.
- We will contact you 60 days before your fixed rate term ends to tell you about the types of mortgage interest rates we offer.
- If you do not inform us of the interest rate you wish to avail of before your fixed rate comes to an end, a variable interest rate will be applied to your mortgage. We will update the interest on your mortgage account from the date we receive a request from you to do so.
For Variable Rate customers
- Your variable rate has carried over to us.
- Variable rates can move up or down. We will tell you if there is a change to your variable rate, which will occur with reference to the AIB Variable Rate Policy Statement which is different in some ways to the Ulster Bank Variable Rate Policy Statement.
For Tracker Rate customers
- Your tracker interest rate has carried over to us.
- If you are on a tracker interest rate and the European Central Bank (ECB) changes its rate, we will tell you.
For Staff Rate customers
- Your Ulster Bank staff interest rate has carried over to us.
- If you decide to choose one of our mortgage interest rates, you cannot return to your Ulster Bank staff rate.
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Part of my mortgage is on a variable rate. What will happen to my variable rate when my mortgage moves to AIB?
- If you are on an Ulster Bank variable rate, your rate has carried over to us. Variable rates can move up and down. We will tell you if there is a change to your variable rate, which will occur with reference to the AIB Variable Rate Policy Statement which is different in some ways to the Ulster Bank Variable Rate Policy Statement.
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How do I change the interest rate on my mortgage?
- If you want to change the interest rate on your mortgage you can fill out the Mortgage Amendment Form.
- The fixed and variable rates available to you may depend on the Loan to Value (LTV) of your mortgage. We change our rates from time to time and the current available fixed and variable rates can be found here.
- You can call our team on 0818 251 008 (+353 818 251 008 from abroad) to find out what LTV we currently hold for your mortgage.
- Where can I get a copy of the Welcome Pack?
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How do I contact AIB if I have a question about my mortgage loan?
- You can call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
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Are there any changes to the fees and costs of my mortgage now that it has moved to AIB?
- There are some small changes to the fees and costs associated with your mortgage now that your mortgage has moved to us.
- If you want to move to a Loan to Value (LTV) interest rate that requires an LTV that is lower than the rate we hold for your mortgage, you will need to give us an updated full valuation. You will have to pay for this full valuation, it must be no more than six months old, and it must be completed by a valuer on our Residential Mortgage Valuer's Panel.
- If you decide to top up, restructure your mortgage, request a Transfer of Title or our Tracker Interest Rate Retention product you will move to AIB terms and conditions, and our fees and charges will apply.
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Can I get free maintenance and transaction fees as a mortgage customer?
- If you have a personal current account with AIB and you are using it to pay an AIB mortgage by direct debit on your family home, we won't charge any maintenance or transaction fees on your AIB personal current account from the point that you became our mortgage customer. There’s more information on no fees mortgage benefits here.
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Can I get a copy of my Ulster Bank mortgage loan offer now that my mortgage has moved to AIB?
- If you would like a copy of your mortgage loan offer, please call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays) and we can post this out to you.
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I’m acting as a guarantor on a mortgage that has moved to AIB. Do I need to do anything?
- If the mortgage for which you are guarantor has moved to us, you will receive a letter from us early in September 2024 to welcome you to AIB.
- There may a few exceptional cases in which we don’t have the correct postal address for all our guarantors. If you think that the mortgage loan you are guarantor for has been moved to us, and you have not received a letter from Ulster Bank yet or us in early September 2024, please call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays) so we can update your contact details.
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Do I need to update my life insurance policy now that my mortgage has moved to AIB?
- If you have a life insurance policy for your mortgage which was assigned to Ulster Bank now might be a good time to contact your insurer to ask that they record your mortgage is now with AIB.
- This will avoid a delay to any claim you make under the policy.
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Do I need to update my home insurance policy now that my mortgage has moved to AIB?
- If you have a home insurance policy for your mortgage which was assigned to Ulster Bank now might be a good time to contact your insurer to ask that they record your mortgage is now with AIB. This will avoid a delay to any claim you make under the policy.
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Do I need to open a current account with AIB?
- You do not need to open a current account with us. However, if you would like to please see our options.
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I would like a redemption figure for my mortgage loan balance. How do I ask AIB for this?
- If you would like to request a redemption figure for your mortgage balance, please call our team on 0818 251 008 (+353 818 251 008 from abroad) 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
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I make Fixed Overpayments on my mortgage loan. Has the way I do this changed now that my mortgage loan has moved to AIB?
- You may previously have paid your normal mortgage loan repayment and your Fixed Overpayment with one direct debit with Ulster Bank.
- Going forward in AIB, if your normal monthly repayment is collected by direct debit, you will also need to set up a Standing Order to continue making fixed overpayments.
Example
Mortgage Repayment
Fixed Overpayment
Payment Method
Direct Debit
Standing Order
Amount
€1,000
€100
Total
€1,100 - To make regular, fixed overpayments to your main mortgage account, set up a standing order using the following details:
Payee:
Allied Irish Banks p.l.c.
Bank account:
930091 99901009
Reference:
[Your mortgage account number] (found in your Hello Letter dated the 6th of September 2024).
- You need to include your main mortgage account number as reference, so we can match the payment to your mortgage.
- If you have sub-loan accounts, we will apply the fixed overpayments proportionally across the sub-loan accounts, unless you tell us otherwise.
- To make regular, fixed overpayments to sub-loan mortgage accounts, set up a standing order using the following details:
Payee:
Allied Irish Banks p.l.c.
Bank account:
930091 99901009
Reference:
[Overpay+your sub-loan mortgage account number], for example, Overpay12345678-01
- You need to include the specific sub-loan account number, so we can apply the repayment to the correct account. If you do not include the specific sub-loan account number, we may not be able to apply the payment to the specific sub-loan account.
- We have the details of your specific sub-loan account number(s), please call our team on 0818 251 008 (+353 818 251 008 from abroad) so we can provide you with this number.
- If you want to make fixed overpayments to multiple sub-loan mortgage accounts, you will need to set up individual standing orders.
- There may be a charge to set up a standing order.
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I would like to make an unscheduled Overpayment on my mortgage to reduce the mortgage term or to reduce my normal monthly repayment amount. How can I do this?
- If you want to make an unscheduled overpayment you can complete our Overpayment Form.
- If you have sub-loan accounts, we will apply the fixed overpayments proportionally across the sub-loan accounts, unless you tell us otherwise.
- If you would like to apply your overpayment to a specific sub-loan account, you need to include the specific sub-loan account number on the form.
- If you want to make overpayments to multiple sub-loan accounts, you will need to complete separate forms for each sub-loan account.
- If you want to make an unscheduled overpayment you can complete our Overpayment Form.
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I am on a fixed interest rate and overpay my mortgage. Can I still do this now my mortgage has moved to AIB?
- If you are on a fixed rate, you will continue to have an option to make 10% overpayments per annum to your mortgage account without paying an early repayment charge, after which early repayment charges may apply. If you are on a variable or tracker rate you can make overpayments to your mortgage account without paying any early repayment charges.
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Can I request a mortgage statement and/or Certificate of Interest?
- If you would like to request a mortgage statement at any time, please call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
- Ulster Bank will send you a mortgage statement and Certificate of Interest for the period that your mortgage was with them.
- Going forward, we will send you a mortgage statement and Certificate of Interest for the period your loan is with AIB.
- AIB Group issues Annual Statements and Certificates of Interest on a phased basis, beginning in January each year.
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Can I get online access via Internet banking or the Mobile App to view my mortgage balance?
For customers with an AIB personal Current Account
If you have an AIB personal current account and are not registered for Online Banking, follow these steps to register:
- Step 1: Call our team on 0818 724 724 (+353 1 771 2424 from abroad) to get your registration number and Personal Access Code (PAC).
- Step 2: Once registered, you can log onto AIB Internet Banking.
- Step 3: When you first log in, follow the instructions on screen to set up Strong Customer Authentication (SCA).
- Step 4: Call our team on 0818 724 724 (+353 1 771 2424 from abroad) to have your mortgage account added to your Online Banking.
- If you have an AIB personal current account and are registered for Online Banking, please call our team on 0818 724 724 to have your mortgage account added to your Online Banking
For customer who do not have an AIB Personal Current Account
- If you do not have an AIB personal current account, we can tell you your mortgage loan account(s) balance and any other information over the phone. Please call our team on 0818 251 008 (+353 818 251 008 from abroad).
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I have a flexible payment option. Has this changed now my mortgage has moved to AIB?
- If you have a flexible payment arrangement in place, this will carry over to us.
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I have an alternative repayment arrangement. Has this changed now my mortgage has moved to AIB?
- If Ulster Bank agreed an alternative repayment plan with you, we will honour the terms of the alternative arrangement. Just make sure you have changed the payee to Allied Irish Banks p.l.c. if paying by Standing Order or Electronic Transfer.
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If my Direct Debit bounces, will you try to re-present it?
- Yes, all direct debits that are returned unpaid because there is not enough money in your account on the date of the planned repayment will be represented within 14 calendar days. This will happen even if the feature was previously unavailable on your account with Ulster Bank.
- Example: Mary is due to pay her mortgage of €500 by direct debit on the 25th of the month, but this month Mary misses the repayment. Mary will be notified of the missed repayment by letter and phone. Mary doesn’t have to do anything: if there are insufficient funds on the 25th we will represent her direct debit within 14 calendar days of the missed repayment.
- If the direct debit fails for any other reason, Mary should call us on 0818 251 008 (+353 818 251 008 from abroad) between 09:00 and 17:00 Monday to Friday, excluding bank holidays and we’d be happy to help.
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How is interest calculated on my mortgage loan?
- AIB and Ulster Bank calculate interest each day but apply it differently. You will notice this on your statement. When we send you your first AIB statement, we will include some helpful information on how to read it.
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How is my mortgage loan reported to the Central Credit Register?
- At AIB, we report mortgage loans to the Central Credit Register (CCR) differently to the way Ulster Bank report mortgage loans.
- We report your mortgage loans and any other mortgage loans secured on your property (for example, top ups to your mortgage) to the CCR, on an individual basis.
- Ulster Bank used to report one loan, i.e. the total of your primary mortgage loan and any other mortgage loans on your property, otherwise known as sub-account mortgage loans in Ulster Bank.
- The change will not impact your credit record or your applications for credit in the future.
- For more information on the CCR, please refer to the Central Bank factsheet.
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I had an open complaint with Ulster Bank when I moved to AIB, who do I contact about it?
- Ulster Bank will remain your point of contact for any complaints that were raised while your mortgage account was under their management.
- Please contact Ulster Bank for complaint updates on 0818 210 275 (00353 818 210 275 from abroad).
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I have a nominated Third-Party Authority acting on my behalf for my mortgage loan. Has this nominated Third-Party Authority moved from Ulster Bank to AIB?
- If you had a nominated Third-Party Authority acting on your behalf for your mortgage loan, please note this arrangement has not moved to AIB.
- If you want a nominated Third-Party Authority to act on your behalf with AIB, our team can assist you with setting up this up.
- You can instruct us to deal with your Third-Party Authority by providing our Home Mortgage Operations team with a written instruction. Please send this written instruction to AIB Home Mortgage Operations, Account Section, Unit 33, Blackthorn Road, Sandyford Business Park, Sandyford, Dublin 18, D18 E9T3.
Questions and Answers about Managing your Mortgage
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Can I request a mortgage statement and/or Certificate of Interest?
- If you would like to request a mortgage statement at any time, please call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
- Ulster Bank will send you a mortgage statement and certificate of interest for the period that your mortgage was with them.
- Going forward, we will send you a mortgage statement and certificate of interest for the period your loan is with AIB.
- AIB Group issues Annual Statements and Certificates of Interest on a phased basis, beginning in January each year.
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Can I still get single statements for all my mortgages on my property?
- If you have more than one mortgage account on your property and receive a single statement, you will continue to receive this from us.
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How do I read my mortgage statement?
- The following steps should help you when reading your mortgage statement (figures are for illustrative purposes only):
- The customer’s balance at the start of the month.
- Interest charged on the first day for the coming month, based on the customer’s balance that day.
- The customers monthly repayment does not always happen on the first day of the month. We’re showing an example of a payment on the 25th day of the month.
- We will always adjust the interest because the customer’s payment has changed the balance at some point during the month.
- The customer’s balance after monthly repayment and interest rate adjustment.
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I am a guarantor on a mortgage. Will I be sent an Annual Mortgage Statement?
- Guarantors are not sent Annual Mortgage Statements; these are issued to the Borrower or their nominated Third-Party-Authority.
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I am a Third-Party Authority (TPA), will I get an Annual Mortgage Statement for the account I am a TPA on?
- Yes, if you are an appointed Third-Party Authority, the customer’s Annual Mortgage Statement will be sent to you.
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I want to appoint a Third-Party Authority (TPA) to deal with my mortgage. How do I do this?
- You can instruct us to deal with your Third-Party Authority by providing our Home Mortgage Operations team with a written instruction.
- Please send this written instruction to AIB Home Mortgage Operations, Account Section, Unit 33, Blackthorn Road, Sandyford Business Park, Sandyford, Dublin 18, D18 E9T3.
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When will I be sent my Annual Mortgage Statement and Certificate of Interest for the time that my loan was with Ulster Bank?
- Ulster Bank will send you a final Mortgage Statement in early September 2024.
- Ulster Bank will issue your Certificate of Interest in January 2025 for the period your mortgage was with them.
- You can request a Mortgage Statements and Certificates of Interest from Ulster Bank for the period your mortgage was with them.
- We will send you your Annual Mortgage statement and Certificate of Interest each year going forward.
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What is the Mortgage Interest Tax Credit?
- For more information on the Mortgage Interest Tax Credit please click here.
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Can I get online access via Internet banking or the Mobile App to view my mortgage balance?
For customers with an AIB personal Current Account
If you have an AIB personal current account and are not registered for Online Banking, follow these steps to register:
- Step 1: Call our team on 0818 724 724 (+353 1 771 2424 from abroad) to get your registration number and Personal Access Code (PAC).
- Step 2: Once registered, you can log onto AIB Internet Banking.
- Step 3: When you first log in, follow the instructions on screen to set up Strong Customer Authentication (SCA).
- Step 4: Call our team on 0818 724 724 (+353 1 771 2424 from abroad) to have your mortgage account added to your Online Banking.
- If you have an AIB personal current account and are registered for Online Banking, please call our team on 0818 724 724 to have your mortgage account added to your Online Banking
For customer who do not have an AIB Personal Current Account
- If you do not have an AIB personal current account, we can tell you your mortgage loan account(s) balance and any other information over the phone. Please call our team on 0818 251 008 (+353 818 251 008 from abroad).
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Can I use the “My Mortgage” App to see my mortgage account details?
- The “My Mortgage” App is for customers who have a new mortgage application with us. It does not allow for the facility to manage your existing mortgage.
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I have a nominated Third-Party Authority acting on my behalf for my mortgage loan. Has this nominated Third-Party Authority moved from Ulster Bank to AIB?
- If you had a nominated Third-Party Authority acting on your behalf for your mortgage loan, please note this arrangement has not moved to AIB.
- If you want a nominated Third-Party Authority to act on your behalf with AIB, our team can assist you with setting up this up.
- You can instruct us to deal with your Third-Party Authority by providing our Home Mortgage Operations team with a written instruction. Please send this written instruction to AIB Home Mortgage Operations, Account Section, Unit 33, Blackthorn Road, Sandyford Business Park, Sandyford, Dublin 18, D18 E9T3.
Questions and Answers about Payments and Overpayments
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Does the way I repay change?
If you pay by direct debit
- If you paid your mortgage by direct debit with Ulster Bank, we have the details, and you don’t have to do anything.
- If you are in the process of closing the current account your Mortgage Loan direct debit is paid from (for example, if you also had a current account with Ulster Bank), you will need to update your direct debit, so it is paid from your new account.
If you don’t pay by direct debit
- Direct debit is the easiest way to pay your mortgage with us.
- You can download a Direct Debit Mandate form, fill it out and send it back to us.
If you pay by standing order or electronic transfer
- Direct debit is the easiest way to pay your mortgage with us however, if you want to pay by standing order, electronic transfer, or any alternative repayment method, you’ll have to change the payment instructions with your current account provider as soon as possible so the payment reaches us in time for the repayment date.
Please change the details of the payee to:
Payee:
Allied Irish Bank p.l.c.
Bank Account Number:
930091 99901009
Reference:
Your mortgage Account Number (found in the letter we sent you dated 6 September 2024).
You need to include your mortgage account number as a reference so we can match the payment to your mortgage.
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I prefer to make a single payment for all my mortgages on my property, can I still do this?
- If you have more than one mortgage on your property (for example, you topped up your mortgage) you may have paid for both with one payment. You can continue to do this with us. This may change in the future should you apply to top up or restructure your mortgage and will result in a change to AIB's terms and conditions.
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I have a flexible payment option. Has this changed now my mortgage has moved to AIB?
- If you have a flexible payment arrangement in place, this will carry over to us.
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I would like a flexible payment option. How do I get one?
- AIB flexible payment options are different to those offered by Ulster Bank. Any new applications will be for flexible payment options we offer.
- For example, we do not offer the options to make annual mortgage payments over 10 months, or capital and interest payment breaks for Buy to Let (BTL) mortgages.
- Information on the flexible payment options offered by AIB are available on flexible payment options page.
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I have an alternative repayment arrangement. Has this changed now my mortgage has moved to AIB?
- If Ulster Bank agreed an alternative repayment plan with you, we will honour the terms of the alternative arrangement. Just make sure you have changed the payee to Allied Irish Banks, p.l.c. if paying by Standing Order or Electronic Transfer.
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How do I set up a direct debit?
- You can download a Direct Debit Mandate form, fill it out and follow the instructions on how to send it back to us.
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Can I have more than one Direct Debit?
- No, we only accept the one direct debit for making payments on your mortgage account incl. any sub-accounts you have.
- If you previously had more than one direct debit, Ulster Bank contacted you and asked which direct debit you’d like to use going forward in AIB.
- If you have confirmed to Ulster Bank which one you’d like to use, you do not need to do anything.
- If you are yet to choose which direct debit you’d like to use to pay your mortgage with us, please call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays) and we can change this for you.
-
If my Direct Debit bounces will you try to re-present it?
- Yes, all direct debits that are returned unpaid because there is not enough money in your account on the date of the planned repayment will be represented within 14 calendar days. This will happen even if the feature was previously unavailable on your account with Ulster Bank.
- Example: Mary is due to pay her mortgage of €500 by direct debit on the 25th of the month, but this month Mary misses the repayment. Mary will be notified of the missed repayment by letter and phone. Mary doesn’t have to do anything: if there are insufficient funds on the 25th we will represent her direct debit within 14 calendar days of the missed repayment.
- If the direct debit fails for any other reason, Mary should call us on 0818 251 008 (+353 818 251 008 from abroad) between 09:00 and 17:00 Monday to Friday, excluding bank holidays and we’d be happy to help.
-
How is interest calculated on my mortgage loan?
- AIB and Ulster Bank calculate interest each day but apply it differently. You will notice this on your statement. When we send you your first AIB statement, we will include some helpful information on how to read it.
-
Will I have to pay surcharge interest if I miss a repayment?
- You won’t pay surcharge interest if you miss a repayment. However, missing a repayment will impact your overall cost of credit and may affect your credit rating. Missed repayments are reported to the Central Credit Register.
-
How is my mortgage loan reported to the Central Credit Register?
- At AIB, we report mortgage loans to the Central Credit Register (CCR) differently to the way Ulster Bank report mortgage loans.
- We report your mortgage loans and any other mortgage loans secured on your property (for example, top ups to your mortgage) to the CCR, on an individual basis.
- Ulster Bank used to report one loan, i.e. the total of your primary mortgage loan and any other mortgage loans on your property, otherwise known as sub-account mortgage loans in Ulster Bank.
- The change will not impact your credit record or your applications for credit in the future.
- For more information on the CCR, please refer to the Central Bank factsheet.
-
I would like to make a Fixed Overpayment on my mortgage
- You may previously have paid your normal mortgage loan repayment and your Fixed Overpayment with one direct debit with Ulster Bank.
- Going forward in AIB, if your normal monthly repayment is collected by direct debit, you will also need to set up a Standing Order to continue making fixed overpayments.
Example
Mortgage Repayment
Fixed Overpayment
Payment Method
Direct Debit
Standing Order
Amount
€1,000
€100
Total
€1,100
- To make regular, fixed overpayments to your main mortgage account, set up a standing order using the following details:
Payee:
Allied Irish Banks p.l.c.
Bank account:
930091 99901009
Reference:
Your mortgage account number (found on the letter we sent you on the 6th September 2024).
- You need to include your main mortgage account number as reference, so we can match the payment to your mortgage.
- If you have sub-loan accounts, we will apply the fixed overpayments proportionally across the sub-loan accounts, unless you tell us otherwise.
- To make regular, fixed overpayments to sub-loan mortgage accounts, set up a standing order using the following details:
Payee:
Allied Irish Banks p.l.c.
Bank account:
930091 99901009
Reference:
[Overpay+your sub-loan mortgage account number], for example, Overpay12345678-01
- You need to include the specific sub-loan account number, so we can apply the payment to the correct account. If you do not include the specific sub-loan account number, we may not be able to apply the payment to the specific sub-loan account.
- We have the details of your specific sub-loan account number(s), please call our team on 0818 251 008 (+353 818 251 008 from abroad) so we can provide you with this number.
- If you want to make fixed overpayments to multiple sub-loan mortgage accounts, you will need to set up individual standing orders.
- There may be a charge to set up a standing order.
-
I would like to make an unscheduled Overpayment on my mortgage to reduce the mortgage term or to reduce my normal monthly repayment amount. How can I do this?
- If you want to make an unscheduled overpayment you can complete our Overpayment Form.
- If you have sub-loan accounts, we will apply the fixed overpayments proportionally across the sub-loan accounts, unless you tell us otherwise.
- If you would like to apply your overpayment to a specific sub-loan account, you need to include the specific sub-loan account number on the form.
- If you want to make overpayments to multiple sub-loan accounts, you will need to complete separate forms for each sub-loan account.
-
I want to make an overpayment on my mortgage without paying an early repayment charge
- If you are on a fixed interest rate, you can currently overpay up to 10% of your mortgage balance (being the balance as of January 1st of the calendar year) each calendar year for the term of the fixed rate.
- We don’t charge an early repayment charge (ERC) for this.
- Any additional overpayment above 10%, or early full redemption of your mortgage, may result in an early repayment charge. If you are on a variable or tracker rate you can make overpayments to your mortgage account without incurring any early repayment charges.
-
I want to make an Overpayment to fund future monthly repayments
- The practice of allowing customers to use overpayments as a way to build up credit indefinitely on their account to fund future repayments is not available in AIB.
- With AIB if you make an overpayment, we will deduct that amount from your outstanding mortgage balance, reducing your overall cost of credit.
- You will need to let us know if you want to reduce your monthly repayment or reduce your mortgage term, you can complete our Overpayment Form to do this.
-
How do I make an overpayment?
- If you would like to overpay your mortgage, please fill out this Overpayments Form. There are instructions on the form.
- Under legislation, we may need to ask you about the primary source of the funds used to make this overpayment.
-
How will AIB consider my overpayment if I have missed a repayment on my mortgage?
- Overpayments cannot be used in place of a future repayment. The impact of this is that your Mortgage Loan will go into arrears if you miss a future full or partial normal monthly repayment. This is different to the practice in Ulster Bank.
- If you make an overpayment with us, we will deduct that amount from your outstanding mortgage balance, reducing your overall cost of credit.
- If your mortgage loan account(s) is in arrears and you make an overpayment with us, we will deduct that amount from your outstanding arrears balance. Any surplus will be applied against the loan balance.
- If you would like to reduce the term of your mortgage rather than your monthly re-payments please contact our team to let them know. You can call us on 0818 251 008 (+353 818 251 008 from abroad).
- Overpayments cannot be used in place of a future repayment. The impact of this is that your Mortgage Loan will go into arrears if you miss a future full or partial normal monthly repayment. This is different to the practice in Ulster Bank.
-
I’ve made an out of course lodgement / overpayment to one of my mortgage accounts. How can I get confirmation that it has been applied to the correct account?
- Currently we do not issue confirmation letters confirming receipt of overpayments, but you can contact our team on 0818 251 008 (+353 818 251 008 from abroad) to confirm lodgements made to your mortgage and your mortgage loan balance. You can also request an ad hoc mortgage account statement at any time.
-
I am on a fixed interest rate and overpay my mortgage. Can I still do this now my mortgage has moved to AIB?
- If you are on a fixed rate, you will continue to have an option to make 10% overpayments per annum to your mortgage account without paying an early repayment charge, after which early repayment charges may apply. If you are on a variable or tracker rate you can make overpayments to your mortgage account without paying any early repayment charges.
-
When will I have to pay an early repayment charge?
- If you have a fixed interest rate on your mortgage loan, you may have to pay an early repayment charge if you;
- Repay all or part of your mortgage loan early;
- Make a payment outside your regular repayments;
- Change the interest rate on your mortgage to another interest rate.
- We will calculate the charge, using both the Ulster Bank and AIB early repayment methodology. We will compare both methods and apply the lowest.
- Please refer to the question about overpayments below when reading about early repayment charges.
- If you have a fixed interest rate on your mortgage loan, you may have to pay an early repayment charge if you;
Questions and Answers about Mortgage Amendments, Mortgage Types & Benefits
-
Can I make amendments to my mortgage?
- You can talk to us if you would like to make a change to your mortgage, for example, adjusting the date you pay your mortgage or adjusting your final repayment date.
- Some amendments may change your monthly repayments and / or your cost of credit and may require a credit application.
- Amendments to a mortgage may increase or decrease the cost of credit of a loan.
- You can find the mortgage amendment form here.
-
Can I change the date I pay my mortgage?
- If you would like to change the date you make your mortgage repayments you can fill out a Mortgage Amendment Form.
- The detailed instructions on how to change your mortgage payment date are on this form.
-
I would like to top up my mortgage. How do I do this?
- If you would like to apply to top up your mortgage, please contact our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
- If you would like to apply to top up your mortgage, please contact our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
-
What does the “scheduled final repayment date” mean?
- The scheduled final repayment date of the mortgage is when the mortgage is due to be paid off.
- If your outstanding balance at the end of your term is less or more than your final repayment, we will let you know.
- The scheduled final repayment date is based on the information that Ulster Bank have provided us so that your mortgage repayment schedule remains the same as it did in Ulster Bank.
-
What could change the scheduled final repayment date of a mortgage?
- There can be ‘out of course’ events on a mortgage, such as a change in the scheduled repayment date or a term amendment, that means a mortgage is recalculated.
- If your outstanding balance at the end of your term is less or more than your final repayment, we will let you know.
-
What is the “cost of credit”?
- The cost of credit is the total amount you repay over the term of the mortgage loan, less the amount you originally borrowed.
- The difference between the two includes interest and any other fees and charges.
- The faster a mortgage is paid off; the less interest is charged which reduces the cost of credit. The higher the interest rate, the higher the cost of credit.
-
How do I find out what my cost of credit is for my mortgage loan?
- If you require details of your cost of credit, please call us on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays) and we will confirm this detail for you by sending you a letter.
-
How do I find out how much interest I am paying?
- If you require details of your cost of credit, please call us on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays) and we will confirm this detail for you by sending you a letter.
-
What is the “term” of a mortgage?
- A mortgage is for a term, often 20 years or more. It will have a start date and a scheduled final repayment date.
-
I recently requested to move off my tracker interest rate. When will this happen?
- If you have requested to move off your tracker interest rate and you received the letter detailing the changes to your tracker interest, please be reassured your request to move off your tracker interest rate is being processed.
- While you have requested to move off your tracker interest rate and this is in progress, we did need to send you this letter because you are currently a tracker interest rate customer, and it is required to be issued by regulation to all tracker interest rate customers.
- There will be no cost to you for any delay in processing your request.
Questions and Answers about Financial Support
- If you are concerned in any way about paying your mortgage, please call our team on 0818 251 008 (+353 818 251 008 from abroad) to discuss the options that may be available to you. Alternatively, please click on our Worried About Payments page here for more information..
- If you would like to know more about the Mortgage Arrears Resolution Process (MARP)
- If you would like to fill out a Standard Financial Statement online, please click our Standard Financial Statement page. A printable version of SFS is available here.
- More helpful FAQs.
Questions and Answers about Mortgage Interest Rates
-
What other mortgage interest rate offerings do you have?
- We offer Private Dwelling House (PDH) Loan to Value (LTV) fixed and variable rates. This means these rates are different depending on the ratio of your loan to value of your home.
- We also offer Buy to Let (BTL) fixed and variable rates. Our BTL interest rates do not depend on the LTV of your mortgage.
- Our Green Fixed Rate mortgages are available to customers whose home has a Building Energy Rating (BER) between A1 and B3. If you wish to apply for a Green Mortgage rate qualifying criteria will apply. You can find more information on our Green Mortgage and qualifying criteria here.
- Our Higher Value 4 Year Fixed Rate is available to customers whose mortgage balance is over €250,000. If you wish to apply for our Higher Value Mortgage rate the qualifying criteria will apply. You can find more information on our Higher Value Mortgage and qualifying criteria here.
-
Part of my mortgage is on a variable rate. What will happen to my variable rate when my mortgage moves to AIB?
- If you are on an Ulster Bank variable rate, your rate has carried over to us. Variable rates can move up and down. We will tell you if there is a change to your variable rate, which will occur with reference to the AIB Variable Rate Policy Statement which is different in some ways to the Ulster Bank Variable Rate Policy Statement.
-
My mortgage has a fixed rate. Can I keep it if I want to apply for a new mortgage?
- If you have a fixed interest rate on your existing mortgage and you want to apply for a new mortgage you may be able to keep your fixed interest rate for the original part of your loan. The current fixed interest rate and remaining term will be limited to your balance on your current mortgage.
- For example if your existing mortgage is €100k with a fixed interest rate of 3% and you have 2 years remaining of the fixed rate term and you apply for a new mortgage with us, you may be able to keep the 3% fixed interest rate on €100k of your loan, for the remaining 2 years.
-
How do I change the interest rate on my mortgage?
- If you want to change the interest rate on your mortgage you can fill out the "Mortgage Amendment Form".
- The fixed and variable rates available to you may depend on the Loan to Value (LTV) of your mortgage. We change our rates from time to time and the current available fixed and variable rates can be found here.
- You can call our team on 0818 251 008 (+353 818 251 008 from abroad) to find out what LTV we currently hold for your mortgage.
-
Can I move to a lower Loan to Value (LTV) band on my Principle Private Dwelling (PDH) mortgage?
- When your mortgage moved to AIB, we determined a Loan to Value for your mortgage based on the Central Statistics Office House Price Index or the most recent full valuation, whichever is lower. You can use this LTV to avail of one the mortgage interest rates we offer. If you want to find out the current LTV we hold on your mortgage, please call our team on 0818 251 008
- There are differences to how Ulster Bank and AIB determine the value of your property, for LTV purposes. For example, unlike Ulster Bank, AIB will not continue to use the Central Statistics Office House Price Index to update the LTV of your mortgage. If you want to move to an LTV interest rate that requires an LTV that is lower than the rate we hold for your mortgage, you will need to give us an updated full valuation. You will have to pay for this full valuation, it must be no more than six months old and it must be completed by a valuer on our Residential Mortgage Valuer's Panel.
-
My fixed interest rate is coming to an end soon. What should I do?
- You can now also apply for any of our mortgage interest rates. We change our rates from time to time.
- When your fixed rate is coming to an end, we will contact you 60 days before your fixed rate term ends to tell you the types of mortgage interest rates we offer.
- Ulster Bank fixed rate quotes were protected for 10 days. In AIB we change our rate offerings from time to time and therefore any fixed rate we quote you before your fixed rate term ends is subject to change. However, if you inform us of the interest rate you wish to avail of before that rate has changed, you will be able to avail of that rate. The current available fixed rate can be found here.
- If you do not inform us of the interest rate you wish to avail of before your fixed rate comes to an end, a variable interest rate will be applied to your mortgage. We will then update the interest rate on your mortgage account from the date we receive a request from you to do so.
-
How will I know what my fixed rate end date is if I choose a new fixed interest rate?
- If you choose a fixed interest rate after you become an AIB mortgage customer, we will confirm to you in writing what the fixed rate expiry date specific to your mortgage will be. This approach may differ to Ulster Bank, where the fixed rate expiry date was published on their website.
-
A fixed rate has recently been applied to my mortgage loan, what happens if I change my mind?
- You have 21 days from the date we applied the fixed rate to change your mind and choose an alternative rate.
- Information on all our interest rate options is available on aib.ie
- We may charge you an early repayment charge if you choose an alternative rate after 21 days.
-
I have a tracker interest rate retention rate on my mortgage. Can I still get this now my mortgage has moved to AIB?
- If your loan is secured on a property in the Republic of Ireland and if you have a tracker interest rate and you want to sell your home and mortgage a new one, with our AIB Tracker Interest Rate Retention offer you can avail of your previous tracker interest rate (we will add a 1% margin to it) on the new mortgage loan. However, the new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
- If your loan is secured on a property in the Republic of Ireland and if you have Ulster Bank’s 10 Year Home Mover tracker interest rate and you want to sell your home and buy a new one, our AIB Tracker Interest Rate Retention (“TIRR”) may be of interest to you. With it you can avail of your previous tracker interest rate (we will add a 1% margin to it) on a new mortgage loan. The new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
-
I have a tracker interest rate. Can I retain my existing tracker interest rate if I want to sell my existing home and buy a new one?
- If your loan is secured on a property in the Republic of Ireland and if you have a tracker interest rate and you want to sell your home and mortgage a new one, with our AIB Tracker Interest Rate Retention offer you can avail of your previous tracker interest rate (we will add a 1% margin to it) on the new mortgage loan. However, the new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
- If your loan is secured on a property in the Republic of Ireland and if you have Ulster Bank’s 10 Year Home Mover tracker interest rate and you want to sell your home and buy a new one, our AIB Tracker Interest Rate Retention (“TIRR”) may be of interest to you. With it you can avail of your previous tracker interest rate (we will add a 1% margin to it) on a new mortgage loan. The new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
-
I have a tracker interest rate on my mortgage, and I would like to transfer the title on my mortgage. Can I retain my tracker rate on my mortgage?
- If your loan is secured on a property in the Republic of Ireland and if you have a tracker interest rate and you want to change the name on the mortgage loan and / or title deeds, you can apply to move your existing rate to a new mortgage loan. The new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
- If your loan is secured on a property in the Republic of Ireland and if you have Ulster Bank’s 10 Year Home Mover tracker interest rate and you want to change the name on the mortgage loan and / or title deeds, you can apply to move your previous rate to a new mortgage loan. The new mortgage loan will be subject to key features, eligibility requirements and AIB terms and conditions.
-
What will happen if the European Central Bank (ECB) rate changes in the future?
- A tracker mortgage “tracks” changes to the ECB rate. If the ECB decides to increase or decrease its rate, the rate on your tracker mortgage will go up or down by the same percentage.
Questions and Answers about Identity Documents
-
Why do you need identity information from me?
- We need you to verify your identity and address by law. Anti-money laundering legislation requires us to identify whose money is in accounts and helps to prevent money being used for crime.
-
What do I need to give you?
- One proof of ID
- One proof of address
- Complete and return the form at the end of the letter we sent you with:
- Your country of birth
- Your occupation
- The source of the money you use to pay your mortgage.
- If you are not resident in the Republic of Ireland, you will need to send us two proof of address documents.
- The name on your photo ID must match the name on your proof of address.
- We may ask you for more information and documents from you to verify your identity if required.
-
How do I send you my proof of ID and proof of address?
Customer residence
Where to send documents
Residents of the Republic of Ireland
- Upload your documents online here (we accept a scan or clear photo)
- Visiting your local AIB branch with the original documents.
Residents outside the Republic of Ireland
- Post certified copies to us at:
AIB, PO Box 13606, Dublin 2 (please do not send originals) - Visiting your local AIB branch when you are in the country with original documents.
-
What documents can I use to prove my ID?
Suitable proof of ID
Guidelines
Passport in date
- Upload the full page containing your signature and photo or bring the original to a branch.
- If you are not a citizen of the European Economic Area (EEA) please upload a copy of the visa that permits you to live in Ireland or bring the original to a branch.
- We do not accept temporary passports.
Passport Card (Irish citizens) in date
- Please upload both sides of the card or bring the original to a branch.
EU/EEA/UK Drivers Licence in date
- We also accept Learner Permits for the Republic of Ireland and the UK. Please upload both sides of the card or bring the original to a branch.
EU National Identity Card (only EU/EEA citizens) in date
- Please upload both sides of the card, so that we can see the line of coded letters and numbers or bring the original to a branch.
-
Do you accept a Public Services Card as proof of identity?
- No, but we will accept any of the alternatives we’ve listed.
-
What documents can I use to prove my address?
Suitable Proof of Address
Guidelines
Utility bill
- A phone, mobile, gas, electricity, heating bill. Where a utility bill is a first bill, a second form of address verification is required. We also accept e-bills.
- Where a bill is in three or more names, we will need a second proof of address for everyone on the mortgage account.
- Documents must have been issued to you at your home address within the past six months and show your first and last name.
Correspondence from a regulated financial institution operating in the Republic of Ireland
- Such as an insurance / assurance company, building society, credit union, credit card company or bank such as us. We also accept e-statements.
- Documents must have been sent to you at your home address within the past six months and show your first and last name.
Correspondence from a government department or body
- Correspondence must show evidence of an existing relationship between you and the relevant Government Department.
- The correspondence cannot be the first letter received as part of establishing a relationship, i.e., a PIN letter.
- We accept polling/electoral cards – until the date of election.
- We accept tax certificates from Revenue.
- Documents must have been sent to you at your home address within the past six months and show your first and last name.
-
What if I am not resident in the Republic of Ireland?
- If you are not resident in the Republic Ireland, you will need to have the copies of your ID and address documents ‘certified’ before posting to us. You will also need to provide two documents to prove your address. We may ask you for more information and documents from you to verify your identity if required.
-
What is a ‘certified copy’ of an ID or proof of address document?
A certified copy is a document that has been copied, stamped, and signed as being a true copy of the original. Please bring your original documents to one of the below for certification:
- Chartered or Certified Public Accountant
- Solicitor /Lawyer
- Government official at national or local level
- Embassy / Consular staff member
- Public Notary
- Regulated financial institution official, for example, one of us in a branch.
- Member of An Garda Síochána
-
What happens if I do not provide my Proof of Identity and Proof of Address documents?
- We need these documents by law to provide certain mortgage-related services, for example, to enable you to sell your property. If we don’t have these documents, this could cause delays in providing those services.
-
How does AIB protect my data?
- Please see AIB’s Data Protection Notice here should you have any queries on how we protect your data.
-
I got a text message from AIB about identity documents. Is this genuine?
- If we wrote to you asking for identity and address documents, we may text you to follow up if we haven’t received them, if we could not use them or if we could not reach you by letter. Our text has our contact number 0818 251 008 in it, which helps you to know its genuine. Never open links or attachments from unknown sources. We will never send you a link, so if you get a link in an email or text message that looks like it's from us, it's fraud.
Questions and Answers on Other Mortgage Related Items
-
How do I change my contact details?
- If you have a personal current account with us, you can change your details through Internet Banking or our Mobile App. If you don’t have Internet Banking or our Mobile App, the quickest way is to call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
-
I want to make a complaint. How do I do this?
If you have a complaint about your mortgage since it moved to AIB:
- You can fill out a complaint form here.
- You can call our team on 0818 251 008 (+353 818 251 008 from abroad), 09:00 to 17:00, Monday to Friday (excluding Bank Holidays).
- You can write to us at AIB p.l.c., PO Box 13606, Dublin 2.
If you have a complaint about your mortgage from the time it was with Ulster Bank:
- For an open complaint with Ulster Bank, you should contact Ulster Bank directly;
- For a new complaint about your mortgage while it was under the management of Ulster Bank, you should contact Ulster Bank directly.
-
I had an open complaint with Ulster Bank when I moved to AIB, who do I contact about it?
- Ulster Bank will remain your point of contact for any complaints that were raised while your mortgage account was under their management.
- Please contact Ulster Bank for complaint updates on 0818 210 275 (00353 818 210 275 from abroad).
-
How do AIB protect their customers from fraud?
- We take security seriously. We aim to protect you against the threats of fraud.
- For more information on common frauds and how we protect you, please visit our Online Banking Fraud and Security Centre here.
-
I want to ask to see the information AIB have about me
- You can ask for a copy of the personal information we hold and further details about how we collect, share and use your personal information by filling out the Subject Access Request Form here.
-
Ulster Bank have a charge over my property. Has this charge moved from Ulster Bank to AIB?
- If Ulster Bank held a charge over your mortgage property and this mortgage has now moved to us, then we hold the charge.
- If you are customer that has a property outside the Republic of Ireland held as security on an Ulster Bank mortgage, Ulster Bank wrote to you on the 26th of July 2024 to let you know that the charge for your Mortgage Loan will be released to you after your mortgage loan moves to AIB.
- This means Ulster Bank will release the property deeds back to you.
-
Will I have the same consumer protections with AIB?
- Your consumer protections under the Consumer Protection Code are the same now that your mortgage has moved to us.
-
I understand that AIB is using a third-party servicing company to manage my mortgage.
- We often use other companies to manage and provide our services. Mars Capital are supporting AIB by servicing the Ulster Bank mortgage accounts that have moved to AIB.
Questions and Answers about the Ulster Bank Review of Mortgage Accounts
Ulster Bank has identified a mortgage system-generated error which may have impacted certain customer mortgage accounts which have transferred to AIB.
The error had an impact on the amount of mortgage interest that accrued on the mortgage balance and, in some cases, affected the phasing of customer Normal Monthly Repayments (NMR). The error did not impact the total amount of capital to be repaid on the mortgage or the rate of interest charged.
The error had an impact on the amount of mortgage interest that accrued on the mortgage balance and, in some cases, affected the phasing of customer Normal Monthly Repayments (NMR). The error did not impact the total amount of capital to be repaid on the mortgage or the rate of interest charged.
-
What is Ulster Bank doing to fix this issue?
- Ulster Bank will make a payment to ensure no customer is out of pocket as a result of this error. Customers will receive a letter explaining how their mortgage has been impacted and detailing the payment that will be made to them.
-
When will I know if I have been impacted by this issue?
- Ulster Bank is currently carrying out a comprehensive review of mortgage accounts to establish full impact. This is being done on a phased basis and any impacted customers will receive a letter, where appropriate, over the next several months explaining how mortgage accounts have been affected and detailing the payments to be made. There is no further action for you to take at this time.
-
Who do I contact for more information?
- Ulster Bank is correcting this issue for current and former customers. Your letter will outline the issue and detail of the payment that will be made. If you have any further queries on this error, you can contact Ulster Bank by etiher:
- Calling on 0818 210 260 (or 00 353 1 709 2042 if calling from abroad). Calls are free of charge from anywhere in the Republic of Ireland (including mobiles). Lines are open from 09:00 to 17:00, Monday to Friday (excluding Bank Holidays) or;
- Writing to Ulster Bank Ireland DAC at, FAO: ALP, PO Box 5168, Ballyogan, Dublin 18.
- Ulster Bank is correcting this issue for current and former customers. Your letter will outline the issue and detail of the payment that will be made. If you have any further queries on this error, you can contact Ulster Bank by etiher:
Mortgage Forms & Guides
- Mortgage Amendment Form - This form allows you to request amendments to the Repayment Date and to the Loan Rate on your Mortgage.
- Direct Debit Mandate Form - This form allows you to set up a direct debit or change the account your mortgage is paid from. Please print out and complete the SEPA Direct Debit Mandate Form.
- Overpayment Form - This form allows you make overpayments on your mortgage.
- Subject Access Request Form - This form can be used to request a copy of personal information we hold.
- Standard Financial Statement
- Mortgage Glossary
- Welcome Pack
- Complaints Form
- MARP Booklet
Customers affected by Defective Concrete Blocks (DCB)
We have a team dedicated to supporting you.
Please email us your name, contact number, address of the property, and your mortgage account number to dcb@aib.ie and a member of our DCB
team will call you.
For more information on the Government DCB Grant Scheme please check this link Schemes for houses affected by pyrite or mica (citizensinformation.ie)
Home Mortgage Regulatory Information
Allied Irish Banks, p.l.c. is an authorised agent and servicer of AIB Mortgage Bank u.c. in relation to origination and servicing of mortgage loans and mortgages. AIB Mortgage Bank u.c. is regulated by the Central Bank of Ireland.
| Lending criteria, terms and conditions apply. Over 18s only. Security may be required. |
| WARNING: If you do not keep up your repayments you may lose your home. |
| WARNING: You may have to pay charges if you pay off a fixed-rate loan early. |
| WARNING: The cost of your monthly repayments may increase. |
| WARNING: If you do not meet the repayments on your loan, your account will go into arrears. This may affect your credit rating, which may limit your ability to access credit, a hire- purchase agreement, a consumer-hire agreement or a BNPL (Buy Now Pay Later) agreement in the future. |
Before proceeding please read our Site Use Terms and Conditions, Privacy & Cookie statements which apply to your use of this website. AIB and AIB Group are registered business names of Allied Irish Banks, p.l.c. Registered Office: 10 Molesworth Street, Dublin 2.
Tel: +353 (0)1 6600311 Registered in Ireland: Registered No. 24173 Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland. Copyright Allied Irish Banks, p.l.c. 1995