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Ulster Bank Review of Mortgage Accounts:

Ulster Bank has identified a mortgage system-generated error which may have impacted certain customer mortgage accounts which have transferred to AIB.

Ulster Bank is currently carrying out a comprehensive review of mortgage accounts to establish full impact. This is being done on a phased basis and any impacted customers will receive a letter over the next several months.

Here are some helpful Q&A’s about the Ulster Bank Review of Mortgage Accounts

For further information, please contact Ulster Bank on 0818 210 260 (or 00 353 1804 7475) if calling from abroad, or search for information on the Ulster Bank Support Hub.

 

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Internet Banking:

If you would like to get online access via Internet banking or the Mobile App and you have an AIB personal Current Account, you will need to register for Online Banking. Please see the Q&A “Can I get online access via Internet banking or the Mobile App to view my mortgage balance?” below for the steps to follow.  

If you do not have an AIB personal current account, we can tell you your mortgage loan account(s) balance and any other information over the phone. Please call our team on 0818 251 008 (+353 818 251 008 from abroad).

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Certificates of Interest:

AIB and Ulster Bank will send you a 2024 Certificate of Interest for the period that your mortgage was with them on a phased basis, beginning in January 2025.

A 2024 Certificate of Interest cannot be generated before this.

If you would like to order a Certificate of Interest or Mortgage Statement for the period of 2023 that your mortgage was with Ulster Bank you can order this from the “Ulster Bank Ireland Mortgage Support Hub” or call Ulster Bank on 0818 210 275 (00353 818 210 275 from abroad). 

If you have any other Mortgage Statement or Certificate of Interest queries, please see some helpful Managing your Mortgage Q&A’s here or you can call our team on 0818 251 008 (+353 818 251 008 from abroad).

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If you make an overpayment to your mortgage account and would like confirmation of the lodgement made and your new mortgage account balance, you can contact our team on 0818 251 008 (+353 818 251 008 from abroad) to confirm this information. You can also request an ad hoc mortgage account statement at any time.

 

If you are a customer who received a letter from Ulster Bank in July 2023 / September 2024, letting you know your mortgage loan has moved to us, we would like to welcome you to AIB. The day-to-day management and servicing of your mortgage loan has moved to us.

Our purpose is to empower people to build a sustainable future. Whether that be adapting to a greener way of living, planning for the future, growing a business or simply navigating day-to-day banking, our ambition is to be at the heart of all our customers’ financial lives. We look forward to supporting you through this transition.

We have created this Information Hub with helpful Q&A's to support you in answering any questions you may have now that your mortgage has moved to us.

 

ECB Rate Change Q&A’s

Moving Mortgage Q&A's

Managing your Mortgage Q&A’s

Mortgage Payments and Overpayments Q&A's

Mortgage Amendments, Mortgage Types and Benefits Q&A's

Financial Support Q&A's

Mortgage Interest Rates Q&A’s

Identity Documents Q&A’s

Other Mortgage Related Q&A's

Ulster Bank Review of Mortgage Accounts Q&A's

 

 

Questions and Answers about the ECB Rate Change

    

Questions and Answers about your Mortgage Moving

Questions and Answers about Managing your Mortgage

    

Questions and Answers about Payments and Overpayments

Questions and Answers about Mortgage Amendments, Mortgage Types & Benefits

Questions and Answers about Financial Support

 

Questions and Answers about Mortgage Interest Rates

Questions and Answers about Identity Documents

Please find more information about acceptable proof of ID / address here.
 
Please upload your documents here.

Questions and Answers on Other Mortgage Related Items

Questions and Answers about the Ulster Bank Review of Mortgage Accounts

Ulster Bank has identified a mortgage system-generated error which may have impacted certain customer mortgage accounts which have transferred to AIB.
The error had an impact on the amount of mortgage interest that accrued on the mortgage balance and, in some cases, affected the phasing of customer Normal Monthly Repayments (NMR). The error did not impact the total amount of capital to be repaid on the mortgage or the rate of interest charged.

Mortgage Forms & Guides

Customers affected by Defective Concrete Blocks (DCB)

We have a team dedicated to supporting you.

Please email us your name, contact number, address of the property, and your mortgage account number to dcb@aib.ie and a member of our DCB
team will call you.

For more information on the Government DCB Grant Scheme please check this link Schemes for houses affected by pyrite or mica (citizensinformation.ie)

Home Mortgage Regulatory Information

Allied Irish Banks, p.l.c. is an authorised agent and servicer of AIB Mortgage Bank u.c. in relation to origination and servicing of mortgage loans and mortgages. AIB Mortgage Bank u.c. is regulated by the Central Bank of Ireland.

Lending criteria, terms and conditions apply. Over 18s only. Security may be required.

 

WARNING: If you do not keep up your repayments you may lose your home.

 

WARNING: You may have to pay charges if you pay off a fixed-rate loan early.

 

WARNING: The cost of your monthly repayments may increase.

 

WARNING: If you do not meet the repayments on your loan, your account will go into arrears. This may affect your credit rating, which may limit your ability to access credit, a hire- purchase agreement, a consumer-hire agreement or a BNPL (Buy Now Pay Later) agreement in the future.