Help and support
Need some help?
We’ll try to answer your questions and get you the
information you need.
Your questions answered
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What’s changing when I use my card to shop online?
We’re making shopping online with your card more secure and reducing fraud. These changes introduce Strong Customer Authentication (SCA) for online card transactions. SCA is an extra layer of security where you authenticate your online card purchases.
You can find out more about SCA if you have a personal card here.
If you have a business card, you can find more information here.
To prepare for these changes we will be updating the terms and conditions for your card. These new terms and conditions take effect from 31 January 2021 and you can see them here.
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How can we help you save?
Everything you need to know about saving is here. Whether you are planning for a car, a holiday, a wedding or even for your first home, we can help you save.
We’re sure one of our savings accounts will suit you. It really depends on what you’re saving for; a particular amount, to put money away regularly, or to have money for a rainy day.
To see the types of account you can open, click here. Check out our savings calculator to get a clear idea of how much you need to be saving each month to meet your target.
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What's changing about my log in to online banking?
You'll find everything you need to know here.
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What is the change to Personal Current Account Fees?
Previously, we have waived maintenance and transaction fees for customers who kept a minimum daily balance of €2,500 in their account throughout the fee quarter. However, from 28 November 2020, regardless of the minimum daily balance maintained throughout the fee quarter, we are going to apply these fees which will be charged quarterly from 29 March 2021.
Contactless transactions remain free of charge for all customers.
Click here for ways to minimise transaction fees.
Click here for more information on these changes.
We pledge to DO MORE
Over the last number of years we have been working to build a more sustainable business. We’ve invested in wind energy projects, launched a €5 billion climate action fund and created a green mortgage.
And yet, it’s still not enough. And we will keep telling ourselves that every day. AIB alone is not the solution to climate change, but we are doing everything we can to be a part of it.
Looking for more than personal banking?
AIB has expertise in these areas too.
Before proceeding please read our Site Use Terms and Conditions, Privacy & Cookie statements which apply to your use of this website. AIB and AIB Group are registered business names of Allied Irish Banks, p.l.c. Registered Office: 10 Molesworth Street, Dublin 2.
