How do I query a transaction on my AIB Card?

1. Log in to AIB Tablet Banking

2. On the Account Overview page, click on the relevant account or credit card

3. Select Historical Transactions and click on the plus (+) button beside the transaction for more detail. 

Note: The Search button can also be used to help to find the transaction

If the detail provided does not answer your query or you suspect fraud on your account, you should contact our Card Services team immediately on 1800 24 22 27 or +353 1269 5022 (Outside Ireland). Please have your Debit/Credit card number ready.

For information about submitting refunds on your Debit and Credit Card, click here.

You can download AIB's Tablet Banking App from the Google Play or Apple App store.

Go to the Online Forms section within the Help Centre, click on Additional Forms and Brochures, then click on 'Credit Cards',  and then select the 'Dispute a Transaction on My Debit/Credit Card' form. 

Debit Cards

You can contact our Card Services Team on +353 1 269 5022 to report an unusual or unexpected charge. Please have your Debit card number ready.

Credit Cards

Call the Credit Card team on +353 1 6685500 to report an unusual or unexpected charge. Please have your Credit card ready.

For information about submitting refunds on your Debit and Credit Card, click here.

Visit the Quick Banking Area where you can call our Card Services team using the In-Branch courtesy phone or visit the Customer Service Desk where a member of staff will assist you.

For information about submitting refunds on your Debit and Credit Card, click here.