We are here to help when someone passes away
Our Bereavement Support Team are here to help
When a loved one or a close relative passes away there’s a lot to do. Bank accounts may not be important right now, but it’s the very time when you may need access to money to pay funeral expenses for example.
Our Bereavement Support Team are here to help. They will be your single point of contact for the bank.
Here is what you need to do now
We understand that this is a very difficult time for you. The easiest way to reach us is by phone or email.
This will help with social distancing and cocooning as we are limiting the number of customers who can come into to our branches at any one time. There may be queues and less privacy.
We promise that we will be do what we can to help make this easier for you. We have a team that are here to support you. They know what to do.
So, if a customer of ours who is your partner, spouse or loved one has died please either:
• Email us at firstname.lastname@example.org: if you choose to email us please tell us who has died and how to contact you. We will phone you to talk about the other information we might need.
• Phone us on +353 1 6415182 Monday to Friday 9am to 5pm;
• Write to us: Bereavement Support Team, AIB, 1 Adelaide Road, Dublin 2, Ireland;
Our Bereavement Support Team will tell any other departments in AIB that need to know and they will be in touch if needs be.
We have a Bereavement Guide that might be useful to you. For example, it tells you how you can release money to pay for funeral expenses. You can download it here.
If the customer who has died held a business account, please contact the branch where they held the account.
If you would like to set up an Executors’ account to manage winding up the estate, your local branch can do this for you.
Some other forms you might need as time goes on