There are those times in life when we’re less able to cope with the everyday things.

Banking is for everyone, so we want to make sure you can look after your money even during those times when you find it more difficult.

If you find it hard to get around or have an accessibility need, if you or a family member are living with Dementia or if you feel vulnerable around money, we can help.

Help with decision making

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Living with Dementia

We can help make banking easier and more accessible for those living with dementia.

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Assisted Decision-Making

New law now in place to support people who need help with decision-making.

Help to Bank Independently

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Extra Help Opening an Account

We can help if you need support to open an account.

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Banking How To Guides (Easy Guide to Banking)

Build your knowledge and confidence if you need additional support opening or managing your bank account.

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JAM Card Friendly Banking

AIB is a JAM ‘Just a Minute’ Friendly Bank.

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We offer multiple banking channels so that you can choose which method suits your individual needs.

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Support for Older Customers

Supports to assist our older customers with their daily banking.

Help with Life Events

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What to do when somebody dies

We understand how difficult it can be to lose a loved one. Let us support you during this difficult time.

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Arriving in Ireland as a Refugee or Asylum Seeker

If you are new to Ireland, here is what you need to open a bank account.

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Arriving in Ireland from Ukraine

Let us help you to set up your new bank account.

Help during Vulnerable Times

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Dealing with Financial Abuse

If you have experienced financial abuse, or are worried that you may be at risk, you can ask us for help.

Ways to get in touch




Additional Support Helpline:
0818 227 056
Lines open Monday - Friday 09:00 to 17:00


Contact us