If you or someone you care for needs support

There are those times in life when we’re less able to cope with the everyday things.

Banking is for everyone, so we want to make sure you can look after your money even during those times when you find it more difficult.

If you find it hard to get around or have an accessibility need, if you or a family member are living with Dementia or if you feel vulnerable around money, we can help.

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Assisted Decision-Making

New law now in place to support people who need help with decision-making

need assistance

Need Help to Open an Account

We can help if you need support to open an account


Arriving in Ireland from Ukraine 

What you need to open a bank account.

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Inclusive access to Banking.

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Financial Abuse

You can ask us for help.

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Living with Dementia

We can help make banking easier and more accessible for those living with dementia.

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Refugees and Asylum Seekers

What you need to open a bank account.

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Banking How To

Build your knowledge and confidence if you are new to banking.

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JAM Card Friendly Banking 

AIB is a JAM ‘Just a Minute’ Friendly Bank.

Elderly woman

COVID-19 Elderly and Vulnerable Customers 

Supports to assist our older and vulnerable customers with their daily banking. 


Contact Helpline

Additional Support Helpline: 0818 227 056
Lines open Monday – Friday 9am – 5pm