Assisted Decision-Making (Capacity) Act 2015.

AIB welcomes the commencement of the Assisted Decision-Making (Capacity) Act 2015.

The Act introduces a legal framework for people who need support with decision making and sets up the Decision Support Service.

The Decision Support Service support the rights and interests of people who may need help with decision-making. There are different types of supports which the Decision Support Service provide information and guidance on.

If you, or someone you are caring for, would benefit from a support agreement, there’s more information available from the Decision Support Service. 


For information and support from Decision Support Service

Phone: 01 211 9750


Address: Decision Support Service, Waterloo Exchange, Waterloo Road, Dublin 4 D04 E5W7



If you have an agreement in place that is relevant to your bank arrangements, please let us know. Drop into a branch or make an appointment through our Additional Support Helpline by calling 0818 227 056. Lines are open 9:00 to 17:00 Monday to Friday.