Customer Services Help Centre

Welcome to AIB's Help Centre, where you will find help and guidance on how to use the range of services available to you

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What Are People Asking Us?

See our top queries here.

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Phone and Online Banking Help

Need help getting started and using the service?

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Technical Help and Information

Having an issue logging on? Get help here.

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Manage My Payments

Everything you need to know about payments and transfers.

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Manage My Cards

How to manage your AIB Cards.

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Manage My Accounts

Want to check your balance, view your accounts online and more.

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Manage My Personal Information

Find out how to update your personal information.

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Manage My Statements and Fees

Get help with your Statements and Fees.

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Other Services & Transactions

How to make withdrawals, lodgements and FX orders.

Online Forms

Online Forms

Order Sterling/USD online, book a branch appointment and more forms.

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Other Common Queries

View all our product related Frequently Asked Questions.

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Making a Complaint

Were you unhappy with an experience with AIB?

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Branch Locator

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AskAIB on Twitter

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BIC/IBAN Convertor

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Live Web Chat