Technical Help FAQ

 

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Can't log in?

If you are unable to access the AIB Internet Banking service.

  • Ensure JavaScript is enabled

  • Ensure "Cookies" are enabled

  • Check your browser is not saving your password

  • Check your cache is empty

  • Disable Add Ons

  • E-statements availability (Ref OD01)

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Are you getting a message about the Security Certificate when accessing online banking through Google Chrome?

  • Why are you seeing that message when you connect to onlinebanking.aib.ie?

    1. That onlinebanking.aib.ie has a valid certificate, that the certificate has been verified by a third party and that your connection is encrypted and secure.
    2. It is also telling you that the site uses the SHA-1 algorithm as part of the encryption mechanism. This is happening because Google Chrome now identifies when a website uses the SHA1 algorithm for secure communications. 
  • What is SHA-1?

    SHA-1 is one of a set of encryption algorithms used to secure your connection with onlinebanking.aib.ie. An industry effort to migrate from SHA-1 to the more secure SHA-2 is underway, Google is leading this change and has started to highlight the use of SHA-1 in newer versions of Chrome. This explains why you are seeing this message now. Other browsers will follow over the coming months. 

  • What is AIB doing in response?

    AIB is currently updating its systems to support the SHA-2 algorithm within its online channels. 

     

    After this is completed you will no longer see this message and your communication with onlinebanking.aib.ie will use SHA-2.

System Settings

 

AIB Websites are designed to give you the best possible user experience and Internet Banking has been designed to work on a range of popular browsers and operating systems listed below.

 

Browsers

  • Chrome (latest version)

  • Firefox (latest version)

  • IE11

 

Operating Systems

  • IOS8 or later

  • Android 4.4 or later

 

Java Script

To enjoy the best experience on AIB Internet Banking, Java Script should be enabled on your browser.

 

Other Settings

AIB strongly recommends that your browser is enabled to support:

  • 128 bit encryption

  • Cookies

  • Cascading Style Sheets (CSS) 2

 

Display Settings

AIB recommends that customers view AIB Internet Banking with a screen resolution of 1024 x 768, or higher, with 16 bits colour depth, although a screen resolution of 800 x 600 will work.

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