Technical Help & Information
Technical Help FAQ
Can't log in?
Are you getting an IB02 error message when logging into Internet Banking?
- I can’t log in to Internet Banking and I’m getting an IB02 error message, why is that?
- Why couldn’t I log in previously?
- When I set up for Strong Customer Authentication (SCA), why are you asking me to confirm a notification?
- Why am I being asked for a push notification when I’m setup for Card Reader or text?
If you are unable to access the AIB Internet Banking service.
- Ensure JavaScript is enabled
- Check your browser is not saving your password
- Check your cache is empty
- Disable Add Ons
- E-statements availability (Ref OD01)
Are you getting a message about the Security Certificate when accessing online banking through Google Chrome?
- Why are you seeing that message when you connect to onlinebanking.aib.ie?
- What is SHA-1?
- What is AIB doing in response?
System Settings
AIB Websites are designed to give you the best possible user experience and Internet Banking has been designed to work on a range of popular browsers and operating systems listed below.
Browsers
Chrome (latest version)
Firefox (latest version)
IE11
Operating Systems
IOS 14 or later
Android 8.0 or later
How to update your operating system (OS) - Android
- Make sure your device is connected to Wi-Fi.
- Open Settings.
- Select About Phone.
- Tap Check for Updates. If an update is available, an Update button will appear. Tap it.
- Install. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Tap it.
How to update your operating system (OS) - iOS
- Open Settings
- Tap General.
- Tap Software Update. It's at the top of the menu.
- Tap Download and Install or Install Now.
Java Script
To enjoy the best experience on AIB Internet Banking, Java Script should be enabled on your browser.
Other Settings
AIB strongly recommends that your browser is enabled to support:
128 bit encryption
Cookies
Cascading Style Sheets (CSS) 2
Display Settings
AIB recommends that customers view AIB Internet Banking with a screen resolution of 1024 x 768, or higher, with 16 bits colour depth, although a screen resolution of 800 x 600 will work.