AIB Internet Banking has been designed to work with JavaScript enabled.
To enable JavaScript, please follow the instructions below.
Click on 'Tools' at the top of the browser window. For Internet Explorer 9, 10 & 11 the tools option is a small circular icon at the top right hand corner of the page.
Click on 'Internet Options'
Click on the 'Security' tab
Ensure the Internet icon is highlighted and then click 'Custom Level'
Scroll down to 'Scripting' (almost at the end of the list)
Ensure 'Active scripting' and 'Scripting of Java applets' is enabled
A warning may appear stating 'Are you sure you want to change the security settings for this zone' press 'Yes'
Click 'OK' to close the open boxes
Close down all open Internet Explorer browser windows and open a new browser window for the changes to take effect
In the address bar, type about:config and press Enter.
Click "I'll be careful, I promise" if a warning message appears.
In the search box, search for javascript.enabled
Toggle the "javascript.enabled" preference (right-click and select "Toggle" or double-click the preference) to change the value from "false" to "true".
Click on the "Reload current page" button of the web browser to refresh the page.
Click the Chrome Menu at the end of the url bar (located to the right of the yellow star)
Click the 'Settings' option
Click on 'Show Advanced settings'
Scroll down to 'Privacy'
Select 'Content Settings'
Scroll down to Javascript
Ensure 'Allow all sites to run Javascript' is enabled
Close down all open Google Chrome browser windows and then open a new browser window for the changes to take effect
Some browsers may ask you if you wish the browser to save your password. This can be a useful and time-saving option for some single password sites.
However, AIB Internet Banking will ask for different digits from your PAC each time. In this case a browser with a 'saved password' will try to use the wrong 'password'.
To stop this from happening follow the instructions below:
Click on 'Tools' at the top of the browser window. For Internet Explorer 9, 10 & 11 the tools option is a small circular icon at the top right hand corner of the page.
Select 'Internet options'
Select the 'Content' tab
Under the option 'AutoComplete' Select 'Settings'
Select the 'Delete AutoComplete History'
Select 'Passwords'
Click 'Delete'
Close down all open Internet Explorer Browser Windows and then open a new browser window for the changes to take effect
From the toolbar menu, click on the Tools button
Select 'Options'
Select the 'Security' tab
Unselect the 'remember passwords for sites'
Click ok
Click the Chrome Menu at the end of the url bar (located to the right of the yellow star)
Click the 'Settings' option
Click 'Show Advanced settings'
Click 'Manage Saved Passwords' in the 'Passwords and Forms' section to see a list of all the usernames and passwords that have been saved
Use your mouse to hover over the password you would like to remove and click the X that appears on the right
You could be having a problem with file confliction with what has been 'cached' on your machine and what is 'live'.
Clearing your cache should ensure that this is not the problem.
Click on 'Tools' at the top of the browser window. For Internet Explorer 9,10& 11 the tools option is a small circular icon at the top right hand corner of the page
Select ’Safety’
Click on ‘Delete browsing history’
Select ‘Temporary Internet files and website files’
Select ‘Delete’
Close down all open Internet Explorer browser windows and then open a new browser window for the changes to take effect
Click on 'Tools' at the top of your browser window
Select 'Options'
Select the 'Advanced' tab then the 'Network' tab
Under the section 'Cached Web Content' click the clear now button
Close down all open Mozilla Firefox browser windows and then open a new browser window for the changes to take effect
Click the Chrome Menu at the end of the url bar (located to the right of the yellow star)
Click the 'settings' option
Click 'Show Advanced settings'
Under the Privacy section select 'Clear Browsing Data'
Make sure you have clear the cache selected
Click clear browsing data
Click close
Close down all open Google Chrome browser windows and then open a new browser window for the changes to take effect
Common add ons that can cause problems logging into AIB Internet Banking include (but aren't limited to) Toolbars, News or Stock Tickers, Instant Messaging, Weather alerts, Email alerts, Antivirus/Antispy and/or Games. You can manage and disable add ons by following these steps.
Click on 'Tools' at the top of the browser window. For IE 9, 10&11 it is a small circular icon at the top right hand corner of the page
Under Show, tap or click All add-ons, and then select the add-on you want to turn off.
Tap or click Disable, and then tap or click Close.
Click 'Tools' on the top of your browser window
Select 'Add-ons' - A screen will open
Scroll down until you the add on click on it and it will become highlighted
Once highlighted click on the 'Never Activate' button
Once you have done this close all open Mozilla Firefox Windows
Open a new Mozilla Firefox window and the issue should now be resolved
Click the Chrome Menu at the end of the url bar (located to the right of the yellow star)
Click the Settings option
Click Show advanced settings
Under Privacy, select Content settings
Scroll down to 'Plug Ins' and click on Disable Individual Plug Ins
Select the Plug In and click Disable
Once you have done this, close all open Google Chrome Windows
Open a new Google Chrome Window and the issue should be resolved.
If you are having difficulty accessing your e-statements, this may be because you have ordered an out of course statement and the system now cannot recognise which statement you have requested for that date given that two are now in existence.
SHA-1 is one of a set of encryption algorithms used to secure your connection with onlinebanking.aib.ie. An industry effort to migrate from SHA-1 to the more secure SHA-2 is underway, Google is leading this change and has started to highlight the use of SHA-1 in newer versions of Chrome. This explains why you are seeing this message now. Other browsers will follow over the coming months.
AIB is currently updating its systems to support the SHA-2 algorithm within its online channels.
After this is completed you will no longer see this message and your communication with onlinebanking.aib.ie will use SHA-2.
AIB Websites are designed to give you the best possible user experience and Internet Banking has been designed to work on a range of popular browsers and operating systems listed below.
Chrome (latest version)
Firefox (latest version)
IE11
IOS8 or later
Android 5.0 or later
To enjoy the best experience on AIB Internet Banking, Java Script should be enabled on your browser.
AIB strongly recommends that your browser is enabled to support:
128 bit encryption
Cookies
Cascading Style Sheets (CSS) 2
AIB recommends that customers view AIB Internet Banking with a screen resolution of 1024 x 768, or higher, with 16 bits colour depth, although a screen resolution of 800 x 600 will work.
