Here's what you can do
Have you missed a mortgage payment?
What to expect
In these uncertain times, we are here to back you. Especially when it comes to your home. If you’re concerned about paying your mortgage, we can help.
It may sound obvious, but when you have missed payments, the best thing you can do is get your mortgage back on track.
We help customers every day to plan to pay back missed payments. We understand many of our customers are facing challenging times ahead with the evolving COVID-19 situation. Our aim is to continue to support you through this situation and we encourage you to contact us as soon as possible if you need help. We can work with you to get your mortgage back on track.
We have a four step process known as the Mortgage Arrears Resolution Process (MARP) to work with our homeowners to resolve arrears. If you’d like more detail about the MARPs then see here.
You can also find some helpful information on our FAQ page
Here’s what you need to do now
Get in touch
When we write to you the best thing to do is to call us when you get our letter. The sooner you do, the sooner we can work out a plan. Our team have lots of experience and can explain the next steps, talk to us on 1890 252 008.
Filling out your SFS
Next, you need to fill out your Standard Financial Statement (SFS). There’s a lot in it, but it is the only way to get a clear picture of your finances. If you prefer one of our people will help you fill out the SFS over the phone. You’ll also have to give us other documents such as bank statements and wage slips. The sooner you fill out the form, the quicker we can get to a solution. See more about SFS here.
Getting to the solution
Once we have your SFS and the documents we need, we will see what solution may be available to deal with your mortgage arrears. In most cases there will be a solution for you. For this to happen we need the form fully completed and any other documents we ask you for. That’s the only way we can come with a solution.
We agree a solution
In most cases there will be a solution for you. While every case is different some examples of solution are:
- Temporarily reduced payments - where the monthly payment amounts go down for a while
- Arrears added to total amount you owe -where the arrears amount is paid off over time
- Term extension - where the mortgage is paid off over a longer period
But by far the best and cheapest solution is to pay all your arrears. Whether you do that or we agree a solution, it means you have a plan and that’s always better than ignoring the situation.
That’s the overview. If you’d like more detail about the MARP then see here
You can download the SFS form below. Many of our customers call our people on the phone to get some help doing the form.