It may sound obvious, but when you have missed payments, the best thing you can do is get your mortgage back on track.
Whenever you miss a payment you are in arrears and if you continue to miss these payments it means we can consider taking legal action against you.
However, we help customers every day to plan to pay back missed payments. At the start they sometimes feel their situation is impossible but, when they work with us they end up getting their mortgage back on track.
We have a four step process known as the Mortgage Arrears Resolution Process (MARP) to work with our homeowners to resolve arrears. If you’d like more detail about the MARP process then see here.
Here’s what you need to do now