Contact us

Useful contacts

Care and help during difficult times
If you or someone you care for needs support

Phone number: 0818 227 056
Phonelines are open Monday to Friday 9:00 to 17:00. 


Make a complaint

• Call 0818 251 008; or
• Write to the AIB Arrears Support Unit, 10 Molesworth Street, Dublin 2, D02 R126; or
• Visit, call, or write to your local branch; or
• Using our online complaint from which you can find at AIB Help & Guidance Make a Complaint

Mortgage Appeals Board
Mortgage Arrears Resolution Process (MARP)Booklet

Email: email us

Address: Mortgage Appeals Officer, P.O. Box 11826, AIB Bank, 10 Molesworth Street, Dublin 2


Money Advice and Budgeting Service (MABS)
MABS provides free, confidential and independent advice to people in financial difficulty. MABS is the gateway to the Abhaile scheme (details below).

Phone number:  0818 074 000 (MABS National Helpline)
Monday to Friday, 9:00 to 20:00. 


Abhaile – Free Mortgage Arrears Support
Abhaile is a State-funded service to help homeowners find a resolution to home mortgage arrears. It provides vouchers for free financial and legal advice and help from experts, which are available through MABS. A dedicated adviser will work with you and your lender to find the best solution for your situation.

Phone number: 0818 072 000.


The Insolvency Service of Ireland
The ISI is an independent government organisation with a range of solutions to problem debt – including mortgage arrears. It has a regulated network of qualified professionals that can help you get back on track.

Phone number: 01 764 4200 or text GETHELP to 50015.


Banking & Payments Federation Ireland (BPFI)
The Banking & Payments Federation Ireland represents Ireland's principal mortgage lenders. The BPFI has a useful website that aims to help people who are struggling to meet their mortgage repayments or other loan repayments. 


Irish Mortgage Holders Organisation (IMHO)
The Irish Mortgage Holders Organisation will provide free and independent professional advice if you are having difficulty meeting your mortgage repayments.

Phone number: 1800 988 977. 


The Central Bank
The Central Bank's website provides independent information on financial products and includes a consumer guide to dealing with your lender on the Code of Conduct on Mortgage Arrears.

Phone number: 01 224 5800. 


Citizens Information
The Citizens Information Board is the statutory body which supports the provision of information, advice and advocacy on a broad range of public and social services including health, employment, social welfare and money.

Phone number:  0818 074 000 (Mortgage Arrears Information help line) 
Monday to Friday 09.30 to 17.00


Department of Employment Affairs and Social Protection
The Department of Social Protection website provides information relating to job seekers allowance, mortgage interest supplement and other welfare benefits for which you may be eligible.


Financial Services and Pensions Ombudsman 
The Financial Services and Pensions Ombudsman offers a free service to personal customers of financial institutions, dealing independently with unresolved complaints about their individual dealings with their financial service and pension providers.

Phone number: 01 567 7000

Address: Lincoln House, Lincoln Place, Dublin 2, D02 VH29


Office of the Revenue Commissioner
The Revenue Commissioners website provides information on all tax credits and benefits available to you.


Central Credit Register
The Central Credit Register (the Register) is a centralised system that collects and securely stores information about loans. It is managed by the Central Bank of Ireland under the Credit Reporting Act 2013.


For Accountants
The following declaration must be completed and included with your invoice: Accountants Declaration