AIB iBusiness Banking (iBB)

News and information

• Points to note for moving your payments from Ulster Bank to AIB

  Payroll – timing of payment to employees:

  • You need to insert a debit date in the AIB XML SEPA Credit Transfer (SCT) file. This debit date (D) is the date we begin to process your file, not the date the value reaches beneficiary.
  • Your employees receive their salary the next business day (D+1) once we receive an authorised file through iBusinessBanking (iBB) by 16:00 on the debit date.
  • You can email an AIB SCT test file to sepa.testfile@aib.ie before sending a live file on iBB.

   

  Direct debit collections:

  • Our SEPA Direct Debit files have an 11:00 cut off time for receiving money the next working day.
  • You can email a test SEPA Direct Debit file to sepa.testfile@aib.ie.
• Christmas and Year End Bank Holiday Payment Information

  Click here for a full list of payment processing dates for the Christmas and Year End Bank Holiday Weekend 2022

• New functionality on new iBB

  Recently we have launched new functionality on new iBB. Please see below for details and how to use it:

  1. Cancel Payments – now you can cancel payments you or your colleague have created at any point before the payment is fully authorised
  2. Print Payment Details Confirmation – now when you go to the details of your payment in the Payment Log or Authorisation list you will see a button to Download Payment Details. This will create a pdf document with all payment details available on the screen which you can save for your own use
• NEW! Pay your AIB Credit Card in new IBB
  You can now pay your AIB Credit Card in new iBB by selecting your Credit Card to pay from your own accounts list when you select the Pay/Transfer option.
• Text Scam Alert December 2022
  Click here for information on how to protect yourself.
• ATTENTION ALL Local Admins
  Entitlement/Limits Changes

   

  To make User Limit changes or Entitlement changes please return to old iBB.

   

  All entitlement and Limit changes completed by the Local admin will take overnight to sync to new iBB.
• Temporary customer support hours 9:00 to 17:00
  As outlined by COVID-19 HSE and Government guidelines and for the safety of our staff, the number of customer service advisors in our Contact Centres have temporarily reduced resulting in a change to our hours of operation as follows:

  Monday to Friday 9:00 to 17:00

   

  We appreciate your patience and support during this time.
• Fraudsters taking advantage of Ulster Bank and KBC exits from ROI market

  Fraudsters taking advantage of Ulster Bank and KBC exits from ROI market

   The Bank has been made aware that criminals could take advantage of the highly publicised stories of customers needing to switch bank providers as a result of Ulster Bank and KBC exiting the Irish market.

  Criminals are sending emails:

  • Purporting to be from a Supplier to their Irish Customers. The email advises that the Supplier has changed their bank account number and that all future payments should be made to the new account, which belongs to the criminal, and
  •  Which spoof the From: field, so the email appears to be from a Manager/Director/Senior Staff Member within the company. The email is requesting the receiver to ‘complete a bank transfer to an overseas account’ and appears to be sent from the email Manager's account.
  • A subsequent mail is then sent from the ‘Manager’ with the receiving account details, which belong to the criminal.

   

  If you receive such an email, we would recommend that you take the following steps:

  • Contact the Supplier / Manager/ Director etc using the existing agreed number to verify the request
  • Check the email address – it may be different to the genuine one
  • Do Not use the email ‘reply’ function, from within the received email
  • Never open attachments to an email unless you are satisfied the emails are genuine
  • Please look for any wording/grammar/tone that would be unusual for your company; e.g. request to complete/sort a “financial obligation” or a “wire transfer”.
  • Check the time stamp on any emails, as this can sometimes indicate an email coming from somewhere it shouldn’t.
  • Ensure that all your iBB Users are aware of this threat and that they should report any suspicious activity immediately. 
• Main Street Insights
  Main Street Insights is a data-driven insights platform available to all AIB Merchant Services’ customers in the Republic of Ireland. This market-leading platform turns your business transaction data into insights about your customers and sales, benchmarked against relevant category performance.

   

  To find out more visit here.

   

  With Main Street Insights you can:

  •  Attract new business through a better understanding of your customers spending patterns.
  • Understand the effect of your marketing efforts and get insights to improve them.
  • Compare sales and see how consumers are spending at businesses like yours.
  • Track the progress of your business over time
• Changes to Bill payments on new iBB

  Bill payments launch on new iBB, there are a number of changes we want to make you aware of:

  1. Payments to ESB/Electric Ireland: We’ve replaced ESB with Electric Ireland, in line with their rebrands in recent years. If you’ve any utilities set up with ESB selected as the biller, these will now automatically change over to Electric Ireland – you don’t need to take any action.
  2. Utility provider name changes: Additional utility providers will also see changes to their names within new iBB: VISA will now be AIB Visa Card and Vodafone will now be Vodafone Mobile . Once again, no action is required by you. 
     
  3. Bill payments and limits: On New iBB, bill payments will now also utilise User limits and your iBB Cash Management Limit (CML), similar to other payments, unlike on old iBB where they did not. As a result, you may want to increase User limits for those who make bill payments regularly. 
     
  4. Account References: Some of your saved bills may not work on new iBB because the information is no longer valid and you’ll get an error on screen letting you know. In this case, you should double check the account reference number on your bill and re-create the bill in new iBB. See below for common account reference errors:

  • O2 – reference must be numeric; reference must be 9 characters long
  • ESB – reference must be 9 characters long; reference must start with the number 9; reference must not contain letters.