AIB iBusiness Banking (iBB)

News and information

• April Bank Holiday Payment Information

  Click here for a full list of payment processing dates for the April Bank Holiday Weekend 2023.

• New IBB Log In

  From 31^st March 2023  you will need to log into iBB through here: https://aib.ie/ibb

  The Log in page will have a new look.

• Notification of changes to iBusiness Banking (iBB) Terms and Conditions

  We recently completed a review of our iBusiness Banking (iBB) terms and conditions. As a result of this review and to ensure our terms and conditions are simple, clear and transparent we are making a number of changes to them. Some changes are also to deal with the introduction of the new iBB mobile app. These changes will come into effect from 24 April 2023.

  None of the changes substantially alter how your account operates. For ease of your review we’ve set out the most important changes below. We’ve also attached a copy of the full revised terms and conditions below.

  If you continue to use iBB after these changes take effect on 24 April 2023, we'll take it that you’ve accepted the changes and no further action is required by you. If you don’t want to accept the changes, you can cancel your access to iBB at any time, free of charge. 

  iBusiness Banking Terms and Conditions

   

  Where can I find this?	Amended/New Text
  Definitions	Customer means you, a Group Customer and/or a Lead Customer.
  Definitions	Group means a Lead Customer and its Group Customers.
  Definitions	Group Customer means any legal entity or unincorporated body or association identified as a “Group Customer” on the application documents and which identifies it’s Lead Customer on the application documents.
  Definitions	Lead Customer means the legal entity or unincorporated body or association identified as the “Lead Customer” on the application documents.
  3.1	Your compliance with the Agreement is designed to minimise the risk of unauthorised use of iBB. If you do not use iBB or Security Devices in accordance with the Agreement, you may not be able to get compensation for any loss you have suffered. This is explained in more detail in the Our liability to you section in these Conditions.
  3.5	We may: 3.5.1 temporarily suspend some or all of the Services; or 3.5.2 withdraw any of the Security Devices for a reasonable period, if there is a breakdown, fault or failure to operate normally of, or connection to, any system used to enable access to the Services, or a real or potential security risk. This is to enable us to fix the system issue and / or resolve the security issue. We will take all reasonable steps to make sure that the Services are made available to you again in an efficient and timely manner. We will not incur any liability to you in these circumstances.
  3.12	You must keep all Mobile Devices secured. Before you replace or dispose of a Mobile Device, you must ensure that Mobile Device is no longer verified to use the Services through an AIB App and delete any AIB App from that Mobile Device.
  3.13	You should immediately delete any text sent or received by you in connection with the Services which contains reference(s) to or details of any Security Device.
  3.15	We are entitled to rely on any instruction from you using the Services. The processing by us of any such confirmed instruction shall be final and binding on you.
  4.1	If you have opted to be part of a Group for the purposes of the Services, as either a Group Customer or a Lead Customer: 4.1.1 you agree that the Lead Customer is exclusively authorised to determine who shall be a User and the level of authorisation given to each User; 4.1.2 you agree that the Lead Customer is exclusively authorised to add new members to the Group and the Lead Customer may remove existing members from the Group; 4.1.3 you agree that each other member may terminate its Agreement with us in so far as it relates to that other member. If the Lead Customer terminates its Agreement with us, our Agreement with each member of the Lead Customer’s Group will automatically terminate without notice on the same date. In those circumstances, if any Group Customers appoint a replacement Lead Customer and execute such additional resolutions and documentation as we may require, the Agreement will continue for those Group Customers and their replacement Lead Customer; and 4.1.4 you agree with us and each member of the Group that the Users authorised by the Lead Customer may gain access to information relating to your Accounts (including, where available, consenting to sharing such information with TPPs and other third parties if your Accounts are accessible online), and the carrying out of transactions on your Accounts (including, where available, making payments via a TPP or other third party if your Accounts are accessible online).
  7.1	You authorise us to act upon any instruction to debit (i.e. to remove funds from) an Account received through iBB which has been sent and/or authorised using all or part of any Security Device and/or any other authentication process which we may require that you use in connection with iBB. All debits will be a liability of yours. We can rely on your authorisation without having to make any further enquiry or require additional authentication.
  7.2	Where you have instructed us to make a payment as part of a Payment File from your Account, the relevant amount will typically be debited from your Account on the requested debit date and will not form part of the available funds in your Account. However, we may not debit your account and a transaction may not be executed or may be delayed if we have legitimate reasons to refuse or delay, for example: 7.2.1 you or the User have not authorised the transaction in accordance with these Conditions and any applicable Account Conditions; 7.2.2 if there is any error in the instructions we receive; 7.2.3 we are prevented from following the instruction by any law or regulation or other circumstances beyond our reasonable control; 7.2.4 you do not have sufficient cleared and available funds in your Account to cover the amount of the Instruction and all applicable charges, or, where the instruction is intended to be funded by a credit line provided by us to you, that there is a significantly increased risk that you may be unable to repay the credit line; 7.2.5 the transaction would result in the Cash Management Limit or any other application daily, transaction or aggregate limits being exceeded; 7.2.6 we are entitled to refuse or delay under the Account Conditions; 7.2.7 you have not provided us with all the information or you have not followed any of the instructions we may have given to you to enable us to execute the transaction; 7.2.8 where we are suspicious that the transaction is not secure or that it is unauthorised or fraudulent; or 7.2.9 we have the right to terminate as described in the Withdrawal of the Services section in these Conditions (even if we chose not to terminate these Conditions). We will not be liable for any delay or failure in any payment or transaction as a result of any of the circumstances described in this Condition.
  7.7	You shall not use the Services in any way which would breach your Account Conditions (for example, to create an unauthorised overdraft, exceed an approved limit on an Account) or our Agreement. If you use the Services to act in a manner in breach of your Account Conditions, we have full authority, at our sole discretion, to take such action as we think necessary to prevent or remedy the breach.
  7.9	You will need to provide us with a Unique Identifier for each payment instruction before we can process a payment. We will rely on and are liable only for the payment transaction made in accordance with the Unique Identifier you have provided, even if you have provided additional information to us about the payment.
  12.1	It is important that you are aware that you also have responsibilities to us. By using the Services, you agree that: 12.1.1 you will comply with your obligations under these Conditions; 12.1.2 you are liable to pay all amounts owing on your Accounts, even if you do not comply with these Conditions or these Conditions are terminated or your ability to use the Services is suspended.
  12.2	If you do not comply with these Conditions, we can claim from you any losses or costs we reasonably incur (for example any costs in taking steps to deal with you not complying with these Conditions). In addition, we have the right to terminate these Conditions, and may have the right to terminate your Accounts.
  12.3	Where your Account is maintained in joint names the liability of the Account Holders will be joint and several. This means that any one, some, or all, of the joint Account holders can be held responsible to pay us any amount owed.
  12.4	Unless we have agreed otherwise, or you are a consumer, you agree to indemnify us in full in respect of any loss or damages which may arise to AIB, you or any third party as a consequence of your non-compliance with the Agreement. For the avoidance of doubt, in the case where any Account is held with a subsidiary or associated company of ours, we act as agent of that subsidiary or associated company for the purposes of agreeing this indemnity and that it shall be entitled to the benefits of this indemnity. You will be a consumer where you use the Services for personal use, not connected with your trade, business or profession.
  15.1	We may change these Conditions from time to time. Unless we are permitted by law to give you shorter notice we will notify you at least one month in advance of any alteration of these Conditions.
  15.2	If you do not want to accept the change, you can stop using iBB before the change applies.
  15.3	Unless we are required by law or regulation to tell you about a change in a particular way, we may notify you by any means available to us at the time (for example by providing you with notice of any alteration, published in a national daily newspaper, by notice displayed prominently at our branches, by notice in writing or through our website or by means of another durable medium required or permitted by law).

• March Bank Holiday Payment Information
  Click here for a full list of payment processing dates for the March Bank Holiday Weekend 2023.
• Points to note for moving your payments from Ulster Bank to AIB

  Payroll – timing of payment to employees:

  • You need to insert a debit date in the AIB XML SEPA Credit Transfer (SCT) file. This debit date (D) is the date we begin to process your file, not the date the value reaches beneficiary.
  • Your employees receive their salary the next business day (D+1) once we receive an authorised file through iBusinessBanking (iBB) by 16:00 on the debit date.
  • You can email an AIB SCT test file to sepa.testfile@aib.ie before sending a live file on iBB.

   

  Direct debit collections:

  • Our SEPA Direct Debit files have an 11:00 cut off time for receiving money the next working day.
  • You can email a test SEPA Direct Debit file to sepa.testfile@aib.ie.
• New functionality on new iBB

  Recently we have launched new functionality on new iBB. Please see below for details and how to use it:

  1. Cancel Payments – now you can cancel payments you or your colleague have created at any point before the payment is fully authorised
  2. Print Payment Details Confirmation – now when you go to the details of your payment in the Payment Log or Authorisation list you will see a button to Download Payment Details. This will create a pdf document with all payment details available on the screen which you can save for your own use
• NEW! Pay your AIB Credit Card in new IBB
  You can now pay your AIB Credit Card in new iBB by selecting your Credit Card to pay from your own accounts list when you select the Pay/Transfer option.
• Text Scam Alert January 2023
  Click here for information on how to protect yourself.
• ATTENTION ALL Local Admins
  Entitlement/Limits Changes

   

  To make User Limit changes or Entitlement changes please return to old iBB.

   

  All entitlement and Limit changes completed by the Local admin will take overnight to sync to new iBB.
• Temporary customer support hours 9:00 to 17:00
  As outlined by COVID-19 HSE and Government guidelines and for the safety of our staff, the number of customer service advisors in our Contact Centres have temporarily reduced resulting in a change to our hours of operation as follows:

  Monday to Friday 9:00 to 17:00

   

  We appreciate your patience and support during this time.
• Fraudsters taking advantage of Ulster Bank and KBC exits from ROI market

  Fraudsters taking advantage of Ulster Bank and KBC exits from ROI market

   The Bank has been made aware that criminals could take advantage of the highly publicised stories of customers needing to switch bank providers as a result of Ulster Bank and KBC exiting the Irish market.

  Criminals are sending emails:

  • Purporting to be from a Supplier to their Irish Customers. The email advises that the Supplier has changed their bank account number and that all future payments should be made to the new account, which belongs to the criminal, and
  •  Which spoof the From: field, so the email appears to be from a Manager/Director/Senior Staff Member within the company. The email is requesting the receiver to ‘complete a bank transfer to an overseas account’ and appears to be sent from the email Manager's account.
  • A subsequent mail is then sent from the ‘Manager’ with the receiving account details, which belong to the criminal.

   

  If you receive such an email, we would recommend that you take the following steps:

  • Contact the Supplier / Manager/ Director etc using the existing agreed number to verify the request
  • Check the email address – it may be different to the genuine one
  • Do Not use the email ‘reply’ function, from within the received email
  • Never open attachments to an email unless you are satisfied the emails are genuine
  • Please look for any wording/grammar/tone that would be unusual for your company; e.g. request to complete/sort a “financial obligation” or a “wire transfer”.
  • Check the time stamp on any emails, as this can sometimes indicate an email coming from somewhere it shouldn’t.
  • Ensure that all your iBB Users are aware of this threat and that they should report any suspicious activity immediately. 
• Main Street Insights
  Main Street Insights is a data-driven insights platform available to all AIB Merchant Services’ customers in the Republic of Ireland. This market-leading platform turns your business transaction data into insights about your customers and sales, benchmarked against relevant category performance.

   

  To find out more visit here.

   

  With Main Street Insights you can:

  •  Attract new business through a better understanding of your customers spending patterns.
  • Understand the effect of your marketing efforts and get insights to improve them.
  • Compare sales and see how consumers are spending at businesses like yours.
  • Track the progress of your business over time
• Changes to Bill payments on new iBB

  Bill payments launch on new iBB, there are a number of changes we want to make you aware of:

  1. Payments to ESB/Electric Ireland: We’ve replaced ESB with Electric Ireland, in line with their rebrands in recent years. If you’ve any utilities set up with ESB selected as the biller, these will now automatically change over to Electric Ireland – you don’t need to take any action.
  2. Utility provider name changes: Additional utility providers will also see changes to their names within new iBB: VISA will now be AIB Visa Card and Vodafone will now be Vodafone Mobile . Once again, no action is required by you. 
     
  3. Bill payments and limits: On New iBB, bill payments will now also utilise User limits and your iBB Cash Management Limit (CML), similar to other payments, unlike on old iBB where they did not. As a result, you may want to increase User limits for those who make bill payments regularly. 
     
  4. Account References: Some of your saved bills may not work on new iBB because the information is no longer valid and you’ll get an error on screen letting you know. In this case, you should double check the account reference number on your bill and re-create the bill in new iBB. See below for common account reference errors:

  • O2 – reference must be numeric; reference must be 9 characters long
  • ESB – reference must be 9 characters long; reference must start with the number 9; reference must not contain letters.