Watch how it works

Log in to the New iBB

Account Details in the New iBB

Payees in the new iBB

Authorisation in New iBB

Local Admin in the New iBB

Generating a Verification Code

Making a Payment

New experience when logging in to iBB

Soon we're launching the AIB Business (iBB) mobile app. As a result, you'll notice that the steps to log in to iBB will soon look different. You'll still need to use the same credentials that you use to log in today - your User ID, Password and a One Time Code (OTC) from your Digipass.

If you're authorising an FX payment and using a live FX rate, you'll need to confirm the live FX rate in a second step to authorise the payment.

If you forgot your password or if you're logging in for the first time, you'll need to get a verification code from a Local Administrator.

You can delete users in the new iBB; on the user's profile page.

iBB verification code

If your colleague has forgotten their password or is logging in for the first time, they will need a local administrator to send them an iBB verification code. Follow these steps to provide them with a code.

1. Log in to iBB as a local administrator.

2. Under the Admin menu, select "Users and Accounts".

3. Select the relevant user.

4. Find the iBB Verification Code section and follow the instructions on screen.

Email our Customer Support team here or call us on 0818 72 00 00 or +353 1 641 4889 outside ROI. Our lines are open Mon-Fri 09:00 - 17:00

What's in the new iBB?

Access transactions up to January 2017
View, search and export your transactions all from one page, no more clicking through menu options
Statements are available for select accounts
There is now just one page for all of your payments. From that page you can make:
- Account transfers
- Third Party IBAN payments
- Urgent Interbank payments
- Account Transfer FX
- Third Party FX
- Equivalent amount payments
- Paylink and Paylink Euro payments

If you don’t see a saved Payee from old iBB in new iBB, it’s because there’s invalid information saved with the Payee e.g. IBAN, Bank Code. Please recreate the Payee in new iBB.

You will need to use the old iBB to make any changes to User profiles, including permissions and limits. This is temporary, we will bring these features into the new iBB later this year, and update you with messages in your iBB.

What do you need to know when you receive the upgrade?

Payment Logs

In the new iBB, Payment Log is now located in the Payments menu. This shows all outgoing payments made in the new iBB. Any payments made in the old iBB will not be shown here, to see those you can view your Outgoing Payment Log in the old iBB.

Your account balances and transactions will continue to show all payments made in and out of your accounts, regardless of whether they were made online, in-branch, by cheque etc. In the new iBB you can view these in your Accounts page. Click on any account to see up to two years of transactions.
New Payment Limits
Changes take affect overnight
Will I lose the old iBB?
Will my login details change?
What is the "CML" limits screen in the old iBB?

Entitlements Changes

1. Changes to Payment Permissions

With our new, simple single way to pay, there’s one payment screen rather than eight payment types to choose from. We’ve also simplified the permissions behind payments.

While your Users will continue to have the same restrictions to accounts and payees they had in the old iBB, there are now three simplified payment permission types:

Internal Transfers: any transfers between your own accounts.
Saved Payee Payments: to saved payees and bills.
Open Payments: to payees who have not been previously saved.

What you may need to do

To prepare your Users to make payments in the new iBB, your Local Administrator may need to first grant them additional permissions in the old iBB. If you need to make changes to your Users permissions please visit www.aib.ie/ibbUserguides. Here you will find the Local Admin User Guide which explains step by step how to manage permissions for each of your Users.

To make these payments in the new iBB	User must be able to do all these processes in old iBB.
Internal transfer	Create Domestic Account Transfer Create FX Account Transfer
Create a ‘Saved Payee Payment’ (to payees and bills)	Create Third Party FX Create Bill Payment Create Third Party IBAN Create Urgent Interbank Create International
Create a ‘New Payee Payment’ (to unsaved payees)	Create Open Domestic Create Open FX Create Open International Create Open Urgent Interbank
Authorise Payments	Authorise Payments

What this means

Let’s look at an example from the old iBB.

If one of your Users was set up to make Domestic Payments from Account A to Beneficiary 1 and Paylink Payments from Account B to Beneficiary 2.

In new iBB, they’ll be able to make Saved Payee Payments from both Accounts A and B to Beneficiaries 1 and 2.

2. Payment Limits

Payment limits have changed in the new IBB.

There is no longer any distinction between first or second authoriser limits, nor any internal versus external limits. Instead, each User has a daily and a transactional limit. If one of your Users has different limits for first and second authorisations, we’ll bring over the greater of the two.

This means that Users can act as both first and second authorisers.

Limits will not apply for payments between accounts of the same Legal Entity.

However, limits will apply for payments between accounts from different Legal Entities which are part of the same Client (Service Agreement).

3. Managing Payees (previously called ‘Beneficiaries’)

We’ve merged domestic and international payees so there’s a single place to manage them from. To create a payee, or new bill, in the new IBB, Users must have the following permissions in the old iBB.

To create or edit a payee or bill in the new iBB	User must be able to do all these processes in old iBB
Create Payees	Beneficiary mgmt. create domestic Beneficiary mgmt. create international
Authorise Payee changes	Beneficiary mgmt. authorise

If Users have payment permissions, they’ll also be able to view payees and bills.

4. Changes to Transactions and Incoming Payment Logs

In the new iBB, you’ll find incoming payment log information within the account details transactions screen. This means your Users can see all transaction and more detailed payment information in one place.

And it will be easier for Local Administrators too, as they will be able to grant a single permission to cover both transactions and more detailed incoming payments information.

To see this more detailed transaction information, you need to ensure Users have all of the following processes in the old iBB:

To see detailed transaction & incoming payment information in the new iBB	User must be able to do all these processes in old iBB
Transactions - View	View Accounts Export Transactions

And, assuming you want Users to see balances in the new iBB, you’ll need to make sure that they have the View Interest permission assigned in the old iBB.

Local Administration and old iBB

1. Local Administrator Changes

Once we have given you access to the new iBB, your Local Administrator will still have to go back to the old iBB to manage your User access and their payment limits. And, any changes you make will not take effect until the next day.

2. You may still need to use the old IBB

There are some things you’ll need to go back to old iBB for, as we continue to develop them for the new IBB. This includes Standing Orders, viewing Consolidated Balances, and searching for cheques.
Self-service Options/Removal of PAC

Helpful information for the new iBB

Exporting / Downloading Transactions

Select an account from your homepage
In the box under ‘Transactions’, select the date range you’d like to download transactions for – this can be a custom range (made by clicking a start date and an end date within the calendar) or one of the pre-made ranges offered i.e. last week, this month etc.
The ‘Download filtered transactions’ button on the right of the screen will turn green and you can download your transactions as an excel file.
While we continue to export files in CSV format, we changed the extension from .OUT to .CSV to make it easier to open in Excel. If you want to keep the previous format, when saving the file change the title to .OUT and File Type to all Files. Based on customer feedback, we have also changed the layout of the exported file which includes adding additional columns and merging Debit and Credit transactions into a single column. Please see below for details in case you need to make some adjustments in any applications you are using to upload iBB files.

Account / IBAN	IE67AIBK93136507079168	22 characters
Pending (P) / Historical (H)	P	1 character
Amount	999999999.01	13 characters
Currency	EUR	3 characters
Credit / Debit	Credit	6 characters
Date	25/03/2022	10 characters
Transaction Narrative	BBI 1 RLS16.1	35 characters
Balance	12.75	13 characters
Balance Credit / Debit	50000.25	13 characters
Transaction Reference	IE22032504913089	16 characters
Creditor Name	BBI 2	70 characters
Debtor Name	Client 4, iBB Test Company 8	70 characters

Creating a TDS (Transaction Data Signature)
1. Using the purple digipass press the TDS button once and TDS1 will appear on screen OR using the white digipass select 2 for TDS and TDS1 will appear on screen.
2. Enter the first six numeric characters of the new payees IBAN. E.G.
  IE27AIBK93136512345678. Here, the first six characters would be 279313.
3. Press OK
4. TDS 2 will be displayed.
5. Press OK.
6. The 8 digit TDS code will be displayed on your digipass.
7. On the iBB authorisation screen, enter the 8 digit Code into the TDS field and press confirm.

Stay secure online

iBB will continue to have the same high levels of security, but sadly fraud is a fact of life and so it is important to remain vigilant for scams and internet fraud. Fraudsters may call pretending to be from AIB and ask you to create codes on your Digipass, perform test payments or to authorise test payments. We will never ask you to do this.

You should also be cautious if your computer slows down while using iBB, particularly at log in. This may be a sign of the presence of Malware.

More information on staying safe online is available in our Security Centre