Watch how it works

Making a Payment

Account Details in the New iBB

Payees in the new iBB

Authorisation in New iBB

Local Admin in the New iBB

Internet Business Banking (iBB) is upgrading on a phased basis throughout 2021. When it is available for your company you will see information in the "Messages" page of your iBB.

Login to New iBB

If you have not received information in your current (“old”) iBB then you won’t be able to make any payments yet

It becomes available to customers based on the payment types they use most frequently. Not all features have been added to the new iBB yet.

If your company has not been moved to the new iBB yet but you think you are eligible for it, then feel free to contact us to see if the new one can be made available to you.

Email our Customer Support team here or call us on 0818 72 00 00 or +353 1 641 4889 outside ROI. Our lines are open Mon-Fri 09:00 - 17:00

What's in the new iBB?

Access transactions up to January 2017
View, search and export your transactions all from one page, no more clicking through menu options
Statements are available for select accounts
There is now just one page for all of your payments. From that page you can make:
- Account transfers
- Third Party IBAN payments
- Urgent Interbank payments
- Account Transfer FX
- Third Party FX
- Equivalent amount payments
- Paylink and Paylink Euro payments

If you don’t see a saved Payee from old iBB in new iBB, it’s because there’s invalid information saved with the Payee e.g. IBAN, Bank Code. Please recreate the Payee in new iBB.

You will need to use the old iBB to make any changes to User profiles, including permissions and limits. This is temporary, we will bring these features into the new iBB later this year, and update you with messages in your iBB.

What do you need to know when you receive the upgrade?

Payment Logs

In the new iBB, Payment Log is now located in the Payments menu. This shows all outgoing payments made in the new iBB. Any payments made in the old iBB will not be shown here, to see those you can view your Outgoing Payment Log in the old iBB.

Your account balances and transactions will continue to show all payments made in and out of your accounts, regardless of whether they were made online, in-branch, by cheque etc. In the new iBB you can view these in your Accounts page. Click on any account to see up to two years of transactions.
New Payment Limits

Your payment limits from your existing (“old”) iBB are now available in the new iBB. If you are a Local Administrator you can check this in your existing (“old”) iBB by going to:
Local Admin > User List > Modify > Limits.

If you don’t have this screen a Local Administrator can check this for you.
Changes take affect overnight

Any changes you make in the old iBB to user profiles, user limits, and if you add or delete payees*, they will be applied to the new iBB overnight.

Changes made in the new iBB will not be applied back to the old iBB.

*"Beneficiaries" are now called "Payees".
Will I lose the old iBB?

Not yet, we plan to start disabling the old iBB by the end of 2021. Between now and then we will be improving the capabilities in the new iBB to bring you modern features which are much easier to use. We will give you notice before the old iBB is disabled.
Will my login details change?

Your existing User ID, Password (we're renaming 'Passphrase') and Digipass will work as normal and with the same levels of security. We have changed the login to be all on one page so it’s a little quicker to get through.

You can log in here or if you are logged into the old iBB press the button in your menu called "Use new iBB"
What is the "CML" limits screen in the old iBB?

When your company receives the iBB upgrade we will allocate some of your Company Cash Management Limit to the new iBB. The allocation is based on your past payment values. More information on what your Cash Management Limit (CML) is and how it has been apportioned is available in the CML Limits screen under Local Admin in the old iBB.

Entitlements Changes

1. Changes to Payment Permissions

With our new, simple single way to pay, there’s one payment screen rather than eight payment types to choose from. We’ve also simplified the permissions behind payments.

While your Users will continue to have the same restrictions to accounts and payees they had in the old iBB, there are now three simplified payment permission types:

Internal Transfers: any transfers between your own accounts.
Saved Payee Payments: to saved payees and bills.
Open Payments: to payees who have not been previously saved.

What you may need to do

To prepare your Users to make payments in the new iBB, your Local Administrator may need to first grant them additional permissions in the old iBB. If you need to make changes to your Users permissions please visit www.aib.ie/ibbUserguides. Here you will find the Local Admin User Guide which explains step by step how to manage permissions for each of your Users.

To make these payments in the new iBB	User must be able to do all these processes in old iBB.
Internal transfer	Create Domestic Account Transfer Create FX Account Transfer
Create a ‘Saved Payee Payment’ (to payees and bills)	Create Third Party FX Create Bill Payment Create Third Party IBAN Create Urgent Interbank Create International
Create a ‘New Payee Payment’ (to unsaved payees)	Create Open Domestic Create Open FX Create Open International Create Open Urgent Interbank
Authorise Payments	Authorise Payments

What this means

Let’s look at an example from the old iBB.

If one of your Users was set up to make Domestic Payments from Account A to Beneficiary 1 and Paylink Payments from Account B to Beneficiary 2.

In new iBB, they’ll be able to make Saved Payee Payments from both Accounts A and B to Beneficiaries 1 and 2.

2. Payment Limits

Payment limits have changed in the new IBB.

There is no longer any distinction between first or second authoriser limits, nor any internal versus external limits. Instead, each User has a daily and a transactional limit. If one of your Users has different limits for first and second authorisations, we’ll bring over the greater of the two.

This means that Users can act as both first and second authorisers.

Limits will not apply for payments between accounts of the same Legal Entity.

However, limits will apply for payments between accounts from different Legal Entities which are part of the same Client (Service Agreement).

3. Managing Payees (previously called ‘Beneficiaries’)

We’ve merged domestic and international payees so there’s a single place to manage them from. To create a payee, or new bill, in the new IBB, Users must have the following permissions in the old iBB.

To create or edit a payee or bill in the new iBB	User must be able to do all these processes in old iBB
Create Payees	Beneficiary mgmt. create domestic Beneficiary mgmt. create international
Authorise Payee changes	Beneficiary mgmt. authorise

If Users have payment permissions, they’ll also be able to view payees and bills.

4. Changes to Transactions and Incoming Payment Logs

In the new iBB, you’ll find incoming payment log information within the account details transactions screen. This means your Users can see all transaction and more detailed payment information in one place.

And it will be easier for Local Administrators too, as they will be able to grant a single permission to cover both transactions and more detailed incoming payments information.

To see this more detailed transaction information, you need to ensure Users have all of the following processes in the old iBB:

To see detailed transaction & incoming payment information in the new iBB	User must be able to do all these processes in old iBB
Transactions - View	View Accounts Export Transactions

And, assuming you want Users to see balances in the new iBB, you’ll need to make sure that they have the View Interest permission assigned in the old iBB.

Local Administration and old iBB

1. Local Administrator Changes

Once we have given you access to the new iBB, your Local Administrator will still have to go back to the old iBB to manage your User access and their payment limits. And, any changes you make will not take effect until the next day.

2. You may still need to use the old IBB

There are some things you’ll need to go back to old iBB for, as we continue to develop them for the new IBB. This includes Standing Orders, viewing Consolidated Balances, and searching for cheques.
Self-service Options/Removal of PAC

Users can now unlock their Digipass online without having to contact customer support. From the new iBB login page, Need help logging in.

Local Administrators no longer need to visit a branch to get a PAC when performing a password reset or unlocking a User.

Helpful information for the new iBB

Payments
To create and authorise payments, simply follow the steps below:

Create a Payment
1. Click the PAYMENTS tab at the top of the screen.
2. Select Pay / Transfer
3. Select the account you want to make the transfer from, from the dropdown list.
4. Insert the amount you want to transfer.
5. Click the ‘account or payee’ button. A pop-up window will appear and you can search for the account / payee by writing their name in the box or by scrolling through the list.
6. You don’t have to, but you can then insert a message to appear on your statement and your payee’s statement, as well as a description of the payment.
7. Finally, select the date you want to make the payment – you can choose today’s date or any date in the next 90 days.
8. Click continue and you will be brought to a payment review screen.
9. If you have the permission, you can select ‘Authorise’ and complete the payment by entering an OTC (One Time Code) from your digipass. If you don’t have the permission to authorise, click ‘Save for Authorisation’ and let your colleague know to log in and complete the payment that is now in their ‘Authorisations’ list.
10. When your payment is confirmed, you can see all the details of the payment on the final screen and print a copy of the confirmation if you need it.
Top Tips:
- If you do have the permission to approve payments but you would like to make multiple payments today, or if you are not ready to send the payment yet you can choose ‘Save for Authorisation’. Then when you are ready to complete your payment(s) you can find them in the Authorisations page.
- As per step 6 above, we recommend entering a description into the payee’s statement message so they know this payment came from you.
Authorise a Payment
1. When a payment has been created it must be authorised before it can be sent.
2. Click the PAYMENTS tab at the top of the screen.
3. Select ‘Authorisations’ and a list of all payments awaiting authorisation will appear.
4. Where the green tick has an ‘F’ beside it, this indicates you are the final authoriser for this payment. To authorise one payment, simply click the green tick button to the right.
  To authorise multiple, click the box to the left of each payment to highlight them and click authorise at the top of the list. (NOTE: The maximum number you can authorise in any one go is 50).
5. Enter a One Time Code into the pop-up window and click authorise for a final time.
6. A message will appear on screen letting you know your payment(s) have been authorised. The status of the payments will also appear i.e. letting you know they’re now being processed, or that they need to be authorised by a second authoriser if your company has dual authorisation set up.
Statements
We’ve started to roll out statements online for select account types – this means that you can print monthly statements for your account or save them as a PDF. We’re working to bring statements to even more account types, so keep an eye on your messages to find out when they arrive.

To print / save statements:
1. From the Accounts page, select the account you want.
2. Click the ‘Statements’ tab that appears under your account details.
3. Your monthly statements will appear with a button to the right to ‘Download PDF’.
  If statements aren’t available for your account(s) yet, a message will appear on screen letting you know this.
Payees
Now, you can create and edit payees within the new iBB – no need to delete payees and create them again just because their details are wrong or have been changed.

PLEASE NOTE: You can only edit payees that have been created in the new iBB.

Create a Payee
1. Go to the PAYMENTS tab at the top of the page.
2. Select Payees. A list of all your payees will appear if you have some already.
3. Click the green ‘Add Payee’ button.
4. Enter the payees’ details: name, IBAN, address etc. NB – an address is required to create the payee.
5. If you have the permission, you can select ‘Authorise’ to create the payee by entering a TDS (Transaction Data Signature) from your digipass. If you don’t have the permission to authorise, click ‘Save for Authorisation’ and let your colleague know to log in and complete the payee set-up. The payee will now be in their ‘Authorisations’ list.
Edit a Payee
1. Go to the PAYMENTS tab at the top of the page.
2. Select Payees. A list of all your payees will appear if you have some already.
3. Find the payee you want to edit – you can search their name in the text box or scroll through your list.
4. Click the payee you want to edit and the details will show on the right hand side.
5. To edit the details, click the green pencil button beside the payee’s name.
6. Update the details and if you have the permission, you can select ‘Authorise’ to update the payee by entering a TDS (Transaction Data Signature) from your digipass. If you don’t have the permission to authorise, click ‘Save for Authorisation’ and let your colleague know to log in and complete the payee update. The payee will now be in their ‘Authorisations’ list.
Authorise a Payee from the Authorisations list
1. Click the PAYMENTS tab at the top of the screen.
2. Select Authorisations.
3. Select ‘Payees’ from the headings and all the payees waiting to be authorised will appear.
4. To authorise, simply select a payee from the list and click on the green tick button that appears beside their details.
5. In the pop-up window, enter a One Time Code (OTC) to complete the authorisation.
6. If your company has dual authorisation set-up, a message will appear on screen letting you know that the payees need to be authorised by a second authoriser.

Exporting / Downloading Transactions

Select an account from your homepage
In the box under ‘Transactions’, select the date range you’d like to download transactions for – this can be a custom range (made by clicking a start date and an end date within the calendar) or one of the pre-made ranges offered i.e. last week, this month etc.
The ‘Download filtered transactions’ button on the right of the screen will turn green and you can download your transactions as an excel file.
While we continue to export files in CSV format, we changed the extension from .OUT to .CSV to make it easier to open in Excel. If you want to keep the previous format, when saving the file change the title to .OUT and File Type to all Files. Based on customer feedback, we have also changed the layout of the exported file which includes adding additional columns and merging Debit and Credit transactions into a single column. Please see below for details in case you need to make some adjustments in any applications you are using to upload iBB files.

Account / IBAN	IE67AIBK93136507079168	22 characters
Pending (P) / Historical (H)	P	1 character
Amount	999999999.01	13 characters
Currency	EUR	3 characters
Credit / Debit	Credit	6 characters
Date	25/03/2022	10 characters
Transaction Narrative	BBI 1 RLS16.1	35 characters
Balance	12.75	13 characters
Balance Credit / Debit	50000.25	13 characters
Transaction Reference	IE22032504913089	16 characters
Creditor Name	BBI 2	70 characters
Debtor Name	Client 4, iBB Test Company 8	70 characters

Creating a TDS (Transaction Data Signature)
1. Using the purple digipass press the TDS button once and TDS1 will appear on screen OR using the white digipass select 2 for TDS and TDS1 will appear on screen.
2. Enter the first six numeric characters of the new payees IBAN. E.G.
  IE27AIBK93136512345678. Here, the first six characters would be 279313.
3. Press OK
4. TDS 2 will be displayed.
5. Press OK.
6. The 8 digit TDS code will be displayed on your digipass.
7. On the iBB authorisation screen, enter the 8 digit Code into the TDS field and press confirm.

Stay secure online

iBB will continue to have the same high levels of security, but sadly fraud is a fact of life and so it is important to remain vigilant for scams and internet fraud. Fraudsters may call pretending to be from AIB and ask you to create codes on your Digipass, perform test payments or to authorise test payments. We will never ask you to do this.

You should also be cautious if your computer slows down while using iBB, particularly at log in. This may be a sign of the presence of Malware.

More information on staying safe online is available in our Security Centre