Help and Support
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Frequently Asked Questions
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How do I unlock my Digipass for iBusiness Banking (iBB)?
If you are using the standard iBB:
There’s a helpful video here:
- On the login screen enter your User ID and click ‘Continue’. Select 'Unlock Digipass' and enter your Passphrase.
- Enter the 7 digit LKD Code from your Digipass into the Unlock Code field on iBB and click ‘Unlock Digipass’.
- Your Local Admin then needs to log in to validate the unlock. They will get an 8 digit Unlock Code that you key into your Digipass.
- Depending on your IBB set-up, you may need a second Local Admin to validate your request.
- Once you’re in we’ll ask you to key in a new 4 digit PIN for use on the Digipass.
- If there is no Local Admin available, please contact iBB on 0818 72 00 00.
If you have been upgraded to the new iBB:
- On the new iBB login screen click on ‘Trouble logging in’
- Then click ‘I forgot my Digipass PIN’ and ‘Next’.
- We’ll prompt you to enter your User ID, your password and the Lock Code (LKD) from your Digipass. There are instructions on screen to help with this.
- Then click ‘Request unlock code’ and ask your Local Admin to login and validate the unlock. They will then get the unlock code to share with you.
- If there is no Local Admin available, please contact iBB on 0818 72 00 00.
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I’ve forgotten my iBB User ID. How do I retrieve it?
- A Local Admin will need to log into iBB for you.
- Go to ‘Local Admin’ option on the left hand side menu, click on ‘User List’.
- Each User’s name is listed along with their corresponding User ID.
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How do I reset a User’s Passphrase for iBusiness Banking (iBB)?
- Only Local Admins can do this for iBB users.
- Go to the Local Admin option on the left hand side menu and click on ‘User List’. Select the User and click ‘Reset’. Then confirm the request using your Digipass.
- Once the user is reset, we will ask them to create a new passphrase on their next logon. The passphrase rules are on the iBB screen.
- Once this is done, the Local Admin has to log in again and validate the user.
- Depending on your IBB set-up, you may need a second Local Admin to validate your request.