Open Banking FAQs

How it all works

• Glossary

  Abbreviations	Service	Description
  AISP	Account Information Service Provider	An AISP gathers information from one or more of your payment accounts, even if the accounts are held with different banks, in one place.  An AISP can consolidate or aggregate your account information with your consent.
  API	Application Programming Interface	An API is a set of tools for apps to communicate with each other.  In open banking the APIs facilitate the exchange of data instructions safely and securely.
  ASPSP	Account Servicing Payment Service Provider	An ASPSP is a payment service provider (PSP) that provides and maintains a payment account for a customer. This includes banks and building societies.  AIB is an example of an ASPSP.
  CBPII	Card Based Payment Instrument Issuer	A CBPII is a third party provider that can check to see if there is money in your online payment account.  The response we give to the third party provider is a ‘Yes’ or ’No’ answer only. This type of third party provider will never have access to your account balance.
  PISP	Payment Initiation Service Provider	A PISP can make payments directly from your bank account instead of using a debit or credit card with your consent.
  PSP	Payment Service Provider	A PSP carries out regulated payment services, such as those described in this glossary.
  SCA	Strong Customer Authentication	SCA is an extra layer of security for your payment account. It is sometimes called Two Factor Authentication, and it helps fight fraud.
  TPP	Third Party Provider	A TPP is an authorised or registered payment service provider (PSP). There are different types of TPPs which we explain in this glossary.

• What is a Third Party Provider (known as TPP)?

  TPPs are online service providers who can access your online payment accounts and/or make payments on your behalf, if you give them the permission to do so. There are different types of TPPs including AISPS, CBPIIs and PISPs which we explain above.

  TPPs are independent of you and your bank. You should check here whether a TPP is authorised or registered. It is important to check this to ensure your financial information is safe and secure. You can also check the Central Bank of Ireland’s website.

• What accounts can I share with a Third Party Provider?

  Business Banking (iBB) customers can share payment accounts in a sole name (that is, accounts with one account holder). Joint accounts cannot be shared with TPPs yet, we are working to introduce this option soon.

  A payment account is any account that can make payments to third parties. Examples are current accounts, credit card accounts and some deposit accounts.
  

• How do I use Third Party Providers?

  Linking your accounts to a Third Party Provider is done through the website of the Third Party Provider and not through AIB or via IBB.

  The TPP has to start the process to connect to your bank account. You can give consent to the TPP to access your account information, so that they can see if there is money in your account or to allow them to make a payment on your behalf. To do this, the TPP will link you to a secure part of the AIB website (you can check the website address on our Security Centre) where you use your iBB details and follow the instructions in line with Strong Customer Authentication (SCA). SCA is required so that we can ensure it is you providing the authorisation to the TPP to access your account.

• How long will a Third Party Provider have access to my accounts?

  You control the access to your accounts. Unless you grant ongoing access to a TPP, you will have to be involved every time the TPP accesses your account.

  If you want, you can give an AISP permission to access your payment accounts for a set amount of time or indefinitely. Indefinite means the consent will never expire. During this time they may access your accounts up to four times a day without your involvement. They can also check your account activity without you having to log-on. To renew this access you need to go through Strong Customer Authentication (SCA) with us every 180 days if you have allowed the TPP to access your accounts indefinitely.

  Like AISPs you can also give a CBPII access to carry out a funds check on your account for a set amount of time or indefinitely. During this time, the CBPII can access your account until the date you set or you remove their access. You need to go through Strong Customer Authentication (SCA) with us to change to this access, but you don’t need to do it every 180 days for a CBPII.

  You can take access away from AISPs and CBPIIs through the ‘Manage Shared Account Information’ here on your iBB profile.

  If you are using a PISP, you have to be involved in every transaction when the PISP contacts us on your behalf. A PISP cannot have ongoing access to your account.

  For standing orders set up through a PISP you only need to be involved for the initial set up to authorise the recurring transactions. The regular standing order payment will then automatically process without your involvement thereafter.

• Where can I see who has access to my accounts?

  If you have given access to a TPP you can see a list here.

• How can I remove a Third Party Provider’s access to my account?

  You can take access away from AISPs and CBPIIs through the ‘Manage Shared Account Information’ here.

  A PISP doesn’t have ongoing access to your account therefore there is not an option to remove their access .You can see the payment logs for PISP payments here.

• What does ‘availability of funds’ mean?

  By granting access for a CBPII to carry out an availability of funds check on your account(s) this will allow the CBPII access to check with us whether the account you have selected has sufficient funds to meet a specified amount. The CBPII will never see your account balance as we will only provide them with a Yes or No answer.

• Can I use Open Banking?

  To use Open Banking make sure you are using the new version of iBB. You will receive information in your iBB system if you have been upgraded, or iBB Customer Support can also let you know.

  Any user with the relevant permission on iBB can link an account or make a payment through Open Banking.

  There are some restrictions to Open Banking, but we are working to resolve these as soon as possible.
  These include:

  • If you are set up as a group of companies.
  • If you have any joint accounts.
    
  • If you have more than 50 accounts.
    
  • If you have accounts outside of Ireland.
    

  Your company can use Open Banking if your Local Administrator(s) can log in here.

  If you can’t log-in, your Local Administrator(s) can contact us at; ROI 0818 72 00 00 or +353 1 641 4889 from outside ROI.
  

• Why am I getting a blank screen when trying to connect with my Third Party Provider?

  This most likely means that you are not correctly set up to connect to a TPP. There are some checks you can do to ensure you have the right iBB access for this.

  You must be a Local Administrator with the following permissions in iBB:
  - User Maintenance
  - Admin – Validation
  You can check these by going to the Local Admin menu in iBB and look at the user profile of the person trying to grant consent to a TPP.

  If you have these permissions in iBB and are still experiencing a blank screen please contact our iBB Customer Support Team who can look into this for you. You can contact the Customer Support Team on ROI 0818 72 00 00 or +353 1 641 4889 from outside ROI. Our lines are open Mon-Fri 08:30 - 17:30.

• Talk to Us

  If you have any questions, call us on; ROI 0818 72 00 00 or +353 1 641 4889 from outside ROI.

  Our lines are open Mon-Fri 08:30 - 17:30.

  Call charges may vary, please refer to your phone service provider.