Online Banking Fraud and Security Centre

alert icon

Common Frauds and Threats

shield icon

How Do You Prevent Fraud

lock icon

How We Help Protect you

  • Criminals are targeting customers by sending text messages or calling you pretending to be AIB.
  • Be careful and never click a link in a text message.
  • Never share your card reader codes or one-time passcodes.

Important Update: For information on changes to how you log in to your Phone and Internet Banking, click here.

monitor

iBusiness Banking (iBB) Fraud and Security Centre Home

Visit our iBusiness Banking Security Centre for security information and support

Current Fraud and Security Alerts

At AIB we are committed to protecting you against the threats associated with various types of fraud. Here, you will find details of specific current security threats to our customers and alerts that you should be aware of.
 

Latest Update: November 2022

 Text Scam Alert

Fraudsters are targeting customers like you by sending text messages claiming to be AIB and/or other legitimate companies. These messages request you to click a link to review or block a fraudulent transaction on your account, or advise that you are locked out of your account. You may also be asked to input codes from your Card Reader or divulge a One Time Passcode (OTP).

These text messages are fraudulent.   

  • NEVER disclose your Registration Number or Personal Access Code (PAC) or card information after clicking a link on a text.
  • NEVER generate codes from your AIB Card Reader when they are requested by a text message or on receipt of an unexpected call.
  • NEVER divulge your One Time Passcode (OTP) for Card transactions.
  • NEVER move your funds to a safe account.
  • REMEMBER we are not making house calls to collect your cards

If you have received such a call or text message and have disclosed any information, please contact us immediately.

For additional hints and tips on how to Be Informed, Be Alert and Be Secure, visit FraudSMART.ie

Below are some examples of fraudulent texts messages:

fraud text example 1
fraud text example 2
fraud text example 3
fraud text example 4
fraud text example 5
fraud text example 6
fraud text example 7
fraud text example 8

 

 Text Followed by a Call 

 

Customers who have clicked on fraud texts are getting follow up calls from the criminals looking for more information and codes from their Card Reader ( to authorise payments)

These phone calls are Fraudulent.

  • NEVER download any software/apps allowing the caller access to your PC or mobile phone.
  • NEVER disclose your Registration Number or Personal Access Code (PAC) to the caller.
  • NEVER generate or provide codes from your AIB Card Reader to the caller.
  • NEVER divulge your One Time Passcode (OTP) for Card transactions.
  • NEVER give your debit card to a taxi driver who innocently delivers it to the criminals