Current Security Alerts

At AIB we take security seriously. We aim to protect you against the threats associated with internet fraud. Here, you will find details of specific current security threats to our online banking customers and alerts that you should be aware of.



Telephone Scam


We have received reports of two scams currently in circulation. Some customers have reported receiving fraudulent calls claiming to be a:


  • Law enforcement official; e.g. National Crime Agency/Europol/Interpol, advising you that your Broadband has been compromised, your identity has been stolen and your PC is being used for criminal purposes; e.g. drug trafficking/money laundering. They will ask you to assist them by making payments that they claim they will track to identify criminals.  The callers may advise you not to disclose this information to law enforcement/bank staff.




  • Utility Company: e.g. Telephone/Mobile phone provider, Broadband provider or Software Company, offering to “fix” PC or Broadband problems. The callers will attempt to trick you into divulging your banking or card credentials and provide codes from your Card Reader, in order to access your online banking and make fraudulent payments.


You may be asked to allow the caller to take remote control of your PC in order to "assist" you, however this could allow the fraudster to show you fraudulent screens.


The callers are professional and will be able to transfer you to their “supervisor” should you request this. They sound genuine.


NEVER disclose codes from your AIB Card Reader over the phone.


NEVER disclose the full five digits of your Personal Access Code (PAC).


If you have received such a call and disclosed any of your Banking details, please contact us immediately.