Current Security Alerts
 

At AIB we are committed to protecting you against the threats associated with internet and other types of fraud. Here, you will find details of specific current security threats to our customers and alerts that you should be aware of.

 

Telephone Scam

 

Two of the current scams in circulation are where fraudsters are calling our customers claiming to be a:

 

  • Law enforcement official; e.g. National Crime Agency/Europol/Interpol, advising you that your Broadband has been compromised, your identity has been stolen and your PC is being used for criminal purposes; e.g. drug trafficking/money laundering. They will ask you to assist them by making payments that they claim they will track to identify criminals.  The callers may advise you not to disclose this information to law enforcement/bank staff.

 

OR

 

  • Utility Company: e.g. Telephone/Mobile phone provider, Broadband provider or Software Company, offering to “fix” PC or Broadband problems. The callers will attempt to trick you into giving them your banking or card credentials and provide codes from your Card Reader, in order to access your online banking and make fraudulent payments.

 

You may be asked to allow the caller to take remote control of your PC in order to "assist" you, however this could allow the fraudster to show you fraudulent screens.

 

The callers are professional and will be able to transfer you to their “supervisor” should you request this. They sound genuine.

 

NEVER disclose codes from your AIB Card Reader over the phone.

 

NEVER disclose the full five digits of your Personal Access Code (PAC).

 

If you have received such a call and disclosed any of your Banking details, please contact us immediately.