Internet Banking Security Centre
- Criminals are targeting customers by sending text messages or calling you pretending to be AIB.
- Be careful and never click a link in a text message.
- Never share your card reader codes or one-time passcodes.
Important Update: For information on changes to how you log in to your Phone and Internet Banking, click here.
Current Security Alerts
Latest Update: November 2021
Text Scam Alert
Fraudsters are targeting customers like you by sending text messages claiming to be AIB and/or other legitimate companies. These messages request you to click a link to review or block a fraudulent transaction on your account, or advise that you are locked out of your account. You may also be asked to input codes from your Card Reader or divulge a One Time Passcode (OTP).
These text messages are fraudulent.
- NEVER disclose your Registration Number or Personal Access Code (PAC) or card information after clicking a link on a text.
- NEVER generate codes from your AIB Card Reader when they are requested by a text message.
- NEVER divulge your One Time Passcode (OTP) for Card transactions.
- NEVER post your card to an address which is provided to you in a text message.
If you have received such a call or text message and have disclosed any information, please contact us immediately.
For additional hints and tips on how to Be Informed, Be Alert and Be Secure, visit FraudSMART.ie
Below are some examples of fraudulent texts messages:
Scam Alert: Coronavirus
Fraudsters are using the publicity around the Coronavirus to pose as genuine organisations, including bank staff, government and/or health service officials. They are claiming to help keep your money safe, or to offer investment and / or medical advice at a cost.
Remember: AIB or other organisations, such as law enforcement agencies, will NEVER ask you to transfer money, move it to a safe account, nor ask you to disclose your security credentials, personal or financial information by phone, email or text message.
For additional information on these scams and more, visit FraudSMART.
Phone Call Scam Alert
Fraudsters are targeting customers like you by calling you and claiming to be AIB or another legitimate company, such as Amazon. Fraudsters are using the genuine company name in a bid to trick you into providing personal and financial information.
These phone calls are Fraudulent.
- NEVER download any software/apps allowing the caller access to your PC or mobile phone
- NEVER disclose your Registration Number or Personal Access Code (PAC) to the caller
- NEVER generate or provide codes from your AIB Card Reader to the caller.