Current Security Alerts
At AIB we take security seriously. We aim to protect you against the threats associated with internet fraud. Here, you will find details of specific current security threats to our online banking customers and alerts that you should be aware of.
You may be aware of recent reports from the media about a banking Trojan called ‘Bankbot’, which was discovered on the Google Play store. Two of the known apps impacted are ‘Funny Videos 2017’ and ‘HappyTime Videos’.
If you have installed either of these apps, AIB recommends that they are removed immediately. It is also important that any devices which these apps were downloaded to are virus scanned.
AIB never asks you to confirm the full 5 digits of your Personal Access Code (PAC) or your full Debit or Credit Card number(s) when logging into our Online Channels.
New Fraudulent Screens on Internet Banking
AIB are aware of fraudulent attempts to trick customers into revealing their Debit/Credit card details or make fraudulent payments on their Internet Banking
You may be asked to:
Key “Verification Codes” provided by Internet Banking into your Card Reader.
Confirm your account ownership by entering details of your AIB credit/debit card
Although the screens may look authentic they are not genuine AIB screens
For further information, please refer to our Common Frauds and Threats.
New Fraudulent eMails (Phishing)
There are a number of phishing emails in circulation, on which the information/ instructions may vary.
The most recent type of phishing email purporting to be from AIB and is called Customer Records Update. These mails advise that you will be required to provide AIB with proof of identity and address; otherwise you will be unable to access your accounts from a specified timeframe.
Example of the email:
NOTE: this is very similar to the actual email you would receive on registering for email alerts on Internet Banking.
If you receive such an email, we would recommend that you take the following steps:
Do Not click on this link or enter any personal or banking information - THESE EMAILS ARE FAKE.
Do Not use the email ‘reply’ function, from within the received email
Never open attachments to an email unless you are satisfied the emails are genuine
If you have clicked on the link and entered your details, contact your Card Services department immediately.
The emails also include a false link to log into your online banking.