Vishing is when an individual calls you claiming to be from the Bank, or a company providing a service and request financial and/or personal and security information.
The phone number displayed on your handset may appear to be a genuine Bank phone number but these can be mimicked by criminals.
If you suspect any fraudulent activity from any call you receive, you should ask the caller to confirm their authenticity and if still in doubt of the caller’s authenticity, end the call .
If you feel your bank details have been compromised, call the number on the back of your credit or debit card or alternatively call the official number for the branch on the AIB website.
We have received reports of 3 scams currently in circulation. Some customers have reported receiving fraudulent calls claiming to:
- Assist you with claiming a tax rebate
- Be a law enforcement official asking you to assist them with preventing a crime
- Be a Utility Company: e.g. Telephone/Mobile phone provider, Broadband provider, Software company offering to “fix” PC or broadband problems.
The callers will attempt to trick you into divulging your banking or card credentials and provide codes from your Card Reader in order to access your online banking and make fraudulent payments.
NEVER disclose codes from your AIB Card Reader over the phone.
NEVER disclose the full five digits of your Personal Access Code (PAC).
If you have received such a call and disclosed any of your Banking details please contact us immediately