We will do our best to keep you secure, but there are some recommendations that we have when you are using Online Banking on your mobile.
Since September 2019, you cannot install AIB Mobile or Tablet Banking apps on any phone or tablet that has been jailbroken* (Apple products) or ‘rooted*’ (Android products), as the app will not work on such devices for security reasons.
We also recommend that you only install apps from the Apple App Store or Google Play Store, and not from third-party services or websites. Apps from ‘unofficial’ sources may be insecure or may come bundled with malware designed to gather personal data.
*A jailbroken or rooted device is where a device is modified to eliminate security layers designed to protect your personal information and your mobile device. With this security removed from your mobile device, hackers may steal your personal information, damage your device, attack your network, or introduce malware, spyware or viruses.
Jailbroken or rooted devices are not compatible with the latest version of the AIB Mobile App. When the app is installed, it performs a series of checks to determine if the device is safe for running the AIB Mobile app. If the security checks have not been successful; for example, a jailbroken or rooted device is identified, our app will not run. This security feature is for the protection of our customers and their accounts.
However, you do have the option to access your online account through Internet Banking on a browser using one of the following methods to set up for SCA:
1. Use a Card Reader with your debit card, or
2. Use One Time Passcodes sent by SMS.