How Do We Protect You 

Click on the headings below to get more information about how we protect you: 

• AIB Security Alert
  We will check in with you when any changes are made to your account. If you didn’t make the change, someone else did, perhaps a criminal. If we tell you a change was made, but you didn’t make it, please contact us straight away on the numbers below. To contact us out of operating hours click here.

   

  AIB ROI	Allied Irish Bank NI	Allied Irish Bank GB
  0818 724 724 or +353 1 771 2424  09:00 to 17:00, Monday to Sunday	028 9034 6034  09:00 to 17:00, Monday to Sunday	028 9034 6060  09:00 to 17:00, Monday to Sunday

• Secure Log In
  We have made some changes to how you will log into your AIB Personal Banking Services (AIB Mobile App, Internet Banking, kiosk and Phone Banking). We are now asking you to enter all five digits of your Personal Access Code (PAC) when you log into our online channels, and again when we ask you for your PAC at certain times in the app.

   

  This change is part of a security update and it will ensure your online banking has an extra layer of security. You will also notice a new look when you log into your Internet Banking and you will notice some additional screens when you are logging into your Mobile App.

   

  In the past we said we would not ask for all five digits, but we have now decided that it is the easiest way for you to log in with extra layers of security we have in place.

   

  Further information is available here

   

  Please remember: we will never contact you by email, text or phone asking for a code. These codes are the way to make money leave your account. Never share them with anyone.

   

  Secure log in – Our Internet and Mobile services employ a secure login process. Remember, it is important that you never disclose your personal log in information to a third party.

  If you are getting a message about the security certificate when logging onto the service using Google Chrome, click here for information.
  

   

  Before entering any secure information on the page presented to you, always make sure that the website belongs to us.

  
  The AIB Banking website addresses are:

  • AIB Internet Banking 
  • Allied Irish Bank (NI) 
  • Allied Irish Bank (GB)

   

  If you are using Third Party Provider Services (to share balances or transactions on your Account through our APIs) you will be re-directed to the below websites during the process:

  • AIB Internet Banking 
  • Allied Irish Bank (NI)
  • Allied Irish Bank (GB)

   

    When logging in to AIB Internet Banking:

  1. Check our security certificate to confirm you are linking to AIB, AIB NI or AIB GB.
  2. Once you are satisfied that you are connected to the correct website, enter your 8 digit Registration Number.
  3. You will then be asked to enter your Personal Access Code (PAC).
  4. You will then confirm your chosen SCA method to complete your log in. For more information on SCA, click here.
• Logging in to the AIB Mobile Banking App
  Once you have registered for Phone and Internet Banking, you will need to complete the following steps:

  1. Find and install the AIB Mobile app from the Apple App store or Google Play store on your mobile phone.
  2. Open the app and log in with your 8 digit Registration Number and Personal Access Code (PAC).
  3. Complete the one time set up on the AIB Mobile App, we will send you a one-time code as part of this setup.

   

  After you have completed the one time setup, you can then log into the app anytime by just using your PAC or by using Face ID, Touch ID or finger print authentication for every other log in.

   

  You can unregister your Registration Number from your phone by selecting Unregister Device in the Services / App Settings option in the app or by calling a Customer Service Advisor on +353 1 77 12 424). Our operation hours are 09:00 to 17:00 Monday to Sunday.
  
• Encrypted Website
  To ensure you can access your accounts over the Internet with the utmost confidence, we use the highest levels of industry standard security. As part of this security our connections use TLS1.2, the connection is encrypted using the Advanced Encryption Standard (AES) and keys are exchanged via Diffie-Hellman ciphers.
• Auto Time-Out
  This feature aims to protect you against unauthorised access.

  AIB Internet Banking will automatically log you out after 5 minutes of inactivity. However 60 seconds before you are timed out due to inactivity, you will see a prompt and will have the option to remain logged in.
  

   

  AIB Mobile Banking will automatically log you out after 4 minutes of inactivity. You must be actively browsing to stay connected (i.e. switching between accounts). However 30 seconds before you are timed out due to inactivity, you will see a prompt and will have the option to remain logged in.
  

   

  Please note: Scrolling through statements does not count as active browsing. Active browsing is when you are clicking on links within the website, i.e. selecting a different tab on the left of the screen or switching between accounts.
  
• Time and Date Stamp
  Each time you log in to Internet Banking we will display the details of your last log in. This is an additional security measure that we have taken to ensure that you can see if someone has fraudulently accessed your accounts online.
  
  The details shown are the day, date and time on which you last accessed the service. It is important that you check your last log in every time you log in to Internet Banking. It will be displayed in the top navigation bar. If you are suspicious of the last log in shown and do not recall logging into Internet or Mobile Banking on that date, please contact our Customer Service Advisers for assistance.
• AIB Card Reader
  The AIB Card Reader offers extended security which enables us to offer customers an extensive range of services through AIB Phone & Internet Banking.

   

  For more information, please click here.
• Text Alerts for AIB Credit and Debit Cards
  We may text you if we see suspicious activity on your credit or debit card. The text will come from these numbers:

  • For Debit Cards +353 86 180 3367;
  • For Personal Credit Cards the text will come from +353 86 180 3392; and
  • For Commercial Credit Cards the text will come from +353 86 180 0846.

   

  If you have a UK address and UK mobile number, the text may come from our UK numbers.

  • For Debit Cards +44 7897 025515;
  • For Personal Credit Cards +44 7480 533591; and
  • For Commercial Credit cards +44 7700 174510.

   

  These numbers are for texting only and won’t answer if you ring them. We will identify ourselves straight away as ‘AIB’ and will not ask you for any personal information, account numbers or PIN numbers. You may be asked to confirm whether or not you made a transaction. Reply with `1’ if the transaction is yours or `9’ if not. When replying to this message you are confirming that the card transaction was made by you. You should always check your receipt or go back to the shopping site to check that your transaction was completed successfully. If you are not happy to answer the text, contact us on the number on the back of your card. 

   

  For more information, click here.