Push Authentication FAQs

The push notification system streamlines the authentication process, offering faster, alternative security with a simple tap on their mobile device. 

When you initiate contact, you will receive a push notification on their mobile app. You can then approve or deny the request with a tap, after which the authentication is completed securely.

Push notifications are even more secure than SMS-based 2FA and are linked directly to the mobile app, which is authenticated with the customer's credentials.

If your device is lost or stolen, you can contact our support team to disable the app on the old device and re-enable it on a new one. 

Push notifications are encrypted, ensuring that only the intended recipient can interact with them. The mobile app itself is protected with multi-factor authentication (MFA), which provides an additional layer of security.

The system has been designed in compliance with data protection regulations. All customer data, including notifications, are encrypted and stored securely. We follow strict protocols to protect personal information and prevent unauthorised access.

If you are in an area with limited network coverage, the push notification may be delayed. In such cases you can hold on the call to speak with an agent. 

We’ll measure success through user adoption rates, customer feedback, and key metrics like fraud reduction and authentication success rates. We will also monitor system performance and security to ensure it remains robust and user-friendly. 

The system will be automatically available to all users who have downloaded the latest version of our mobile app. There is no special setup required, although customers will need to enable push notifications in their app settings. 

The push notification system can be paired with biometric authentication for an added layer of security. Once the notification is received, customers can use their fingerprint or face ID to approve the request, ensuring maximum protection.

We recommend customers keep their app updated to ensure optimal security and functionality. In cases where the app isn’t updated, push notifications should still work.

Push notifications are tied directly to the mobile app and are not vulnerable to scams. Additionally, customers are encouraged to recognise and approve only legitimate notifications. 

Push notifications are a key part of our broader security strategy aimed at enhancing the user experience while safeguarding against fraud. By introducing this secure and convenient authentication method mobile app customers are familiar with, we are improving the balance between accessibility and protection across all digital channels, including online and mobile banking. This strategy is part of our commitment to providing state-of-the-art security to meet evolving threats.

Yes, customers have the option to opt out of push authentication and revert to the current security protocols that are in place today.