AIB have concluded a comprehensive review of customer mortgage accounts with regard to tracker rates. The review was part of an industry wide investigation, required by the Central Bank of Ireland.
 
We wrote to all customers who were affected by our failure and provided them with a payment for redress and compensation as well as a payment towards the cost of independent professional advice. Where impacted accounts were open we corrected the interest rate on the account. We also provided customers with details of the independent appeals process.
 
These steps were taken in line with the principles outlined by the Central Bank, and key aspects of our work were reviewed by an independent third party, KPMG.
 
Although our review is now complete, we will continue to review individual cases if and when they arise.

Review of Tracker Mortgages – FAQ

If you have further questions, please call our helpline team on 1800 235 460 (or +353 1 7715888) who are available Monday to Friday between 8am and 7pm, write to us at AIB Tracker Mortgage Review, 10 Molesworth Street, Dublin 2, D02 R126 or visit us in your local AIB branch.

Allied Irish Banks, p.l.c. is an authorised agent and servicer of AIB Mortgage Bank u.c. in relation to origination and servicing of mortgage loans and mortgages. AIB Mortgage Bank u.c. is regulated by the Central Bank of Ireland.