What can I do with my cheque?
Lodging your cheque will not affect your right to make an appeal, to make a complaint to the Financial Services & Pensions Ombudsman or pursue this matter through the Courts. Also, there is no requirement for you to apply any of your payment amount against your mortgage.
Why did I receive a payment instruction form instead of a cheque?
This form is most frequently required when there are multiple parties to the loan living at different addresses. We need this form to instruct us as to how the cheque should be made payable.
Personal representatives of deceased borrowers
Where we are aware of the personal representative of a deceased borrower we have also sent them a redress and compensation letter along with a payment instruction form. Click here for more about the identification documents personal representatives will need to furnish to the bank before the cheque will issue to them.
I am appointing a third party advisor to assist me. Can I give you permission to deal with this advisor on my behalf?
Yes. We will need you to confirm in writing (through the approved “Third Party Advisor” form) that we can liaise with the advisor in relation to the Tracker Mortgage Review. You can find this form here or you can contact our helpline to request the form.
Do I have the right to appeal the redress and compensation?
You have the right to appeal the actions we have taken to correct our failure.
What can I appeal?
You can appeal any aspect of redress and compensation within 12 months from the date on your letter in which the Bank made its offer of redress and compensation. Decisions made by AIB on the level of redress and compensation due to customers have been based on the information available to us in our review of impacted accounts. As part of the appeals process you can include any additional material financial information which you would like to have considered.
Who will hear my appeal?
All appeals will be heard by a fully independent appeals panel in accordance with the Terms of Reference and Procedural Rules of the appeals panel.
For more details on the panel membership click here.
How do I begin an appeal?
Customers who have received a compensation letter can request an appeals application pack. To request an appeals application pack, please contact the helpline number provided in your letter. This pack will give you more details about the overall appeals process. Customers who decide to appeal will need to complete the appeal application pack and return it (together with any supporting documents relevant to their appeal) to the address set out in the form.