Contact Details
AIB Head Office
Molesworth Street
+353 1 6600311
Opening Hours
09:00-17:00
AIB Phone & Internet Banking
0818 724 724
+353 1771 2424
(Outside Ireland)
Opening Hours:
Mon – Sun: 09:00 to 17:00
For support with day to day and online banking queries. Please have your Registration Number and PAC ready. If you do not have these, press one and wait to speak with an agent.
AIB Card Services
+353 1668 5500
For support with credit card queries. Please have your card number ready.
Register for AIB Phone & Internet Banking
0818 724 020
+353 1771 24 24 and select option 5 (Outside Ireland)
Opening Hours:
Mon – Sun: 09:00 to 17:00
Lost & Stolen Cards
To report your card lost or stolen follow the link here.
If travelling outside of Ireland and you wish to call Visa or Mastercard to report your card lost or stolen please click on the link below to get local Freephone numbers. (please note mobile charges may still apply)
Social Media Customer Support
For general banking queries:
Chat to us via WebChat
Twitter: @AskAIB
Facebook: Facebook.com/AskAIB
Opening Hours:
Monday to Friday 09:00-20:00
Saturday 09:00-17:00
Sunday 09:00-17:00
(Closed Easter Sunday, 25th, 26th and 27th of December)
iBusiness Banking
0818 72 00 00
+353 1 641 4889
(Outside Ireland)
Opening Hours:
Mon – Fri: 09:00 to 17:00
AIB Direct Sales
0818 724 725
+353 1771 2424
(Outside Ireland)
Opening Hours:
Mon – Fri: 09:00 to 17:00
Arrears Support Unit (ASU)
0818 251 008
Opening Hours:
Mon – Fri 09:00-17:00
Sat: 09:00-13:00
AIB Mortgages
Existing Mortgage Customer Support
0818 251 008
Opening Hours:
Mon – Fri: 09:00 to 17:00
New Mortgage Applications
0818 24 44 25
+353 1 771 5613 (Outside Ireland)
Opening Hours:
Mon – Fri: 09:00 to 20:00
AIB Payment Protection Insurance
Customer Service & Claims
Mortgages 061 737373
Personal Lending 0818 200 650
AIB Student / Graduate Finance
0818 303 203
Opening Hours:
Mon – Fri: 09:00 to 17:00
AIB Home Insurance
Customer Service
0818 27 26 25
+353 1858 3504 (Outside Ireland)
Claims
0818 63 53 43
+353 1858 3302 (Outside Ireland)
Emergency Home Assist
0818 25 33 47
AIB Car Insurance
Customer Service
0818 27 26 25
+353 1858 3504 (Outside Ireland)
Claims
0818 63 53 43
+353 1858 3302 (Outside Ireland)
Motor Rescue
0818 63 53 43
+353 1858 3302 (Outside Ireland)
Vulnerable Customer Helpline
0818 227 056
Opening Hours:
Monday to Friday 09:00 to 17:00.
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AIB Phone & Internet Banking
When calling AIB Phone & Internet Banking, you will be given the following options to choose from:
• For Phone Banking and Internet Banking support, press 1 now.
• For online shopping assistance, press 2
• To Apply for a Mortgage, press 3
• To Apply for a Loan, Credit Card, Savings Account or any of our Insurance products, press 4
• To Report a Card or PIN Lost or Stolen, press 5
• To Register for Phone Banking and Internet Banking, press 6 -
Phone Banking and Internet Banking Support
To log in to phone banking, press 1
If you are having a technical issue logging into online or mobile banking press 2
After selecting option 1 to Log in to Phone Banking, you will be prompted to enter your eight digit Registration Number and all five digits of your Personal Access Code. You will then have the following options available:
For Additional Account Balances and Transaction Information, press 1
For Mobile Top Up, press 2
To Pay a Bill or Transfer Money, press 3
For PIN retrieval or statement order press 4.
For Internet Banking Support, press 5 (our staff are available from Monday to Sunday 09:00 to 17:00)
To speak to a Customer Service Advisor, press 0 (our staff are available from Monday to Sunday 09:00 to 17:00)
To securely end your Phone Banking session, press 9
Before proceeding please read our Site Use Terms and Conditions, Privacy & Cookie statements which apply to your use of this website. AIB and AIB Group are registered business names of Allied Irish Banks, p.l.c. Registered Office: 10 Molesworth Street, Dublin 2.
