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    AIB Internet Banking

    1. Log in to AIB Internet Banking,

    2. Select Services & Settings 

    3. Click on Manage My Cards. 

    4. Select your Credit or Debit Card, and click on Report Card Lost/Stolen. 

    5. Follow the instructions on screen to complete your request.  

     

    Alternatively select your Debit or Credit Card in Accounts and click on the Account Management button. Click on Report Card Lost/Stolen and follow the instructions on screen.  

     

    If your card has been set up on your Digital Wallet e.g. Apple Pay, Google Pay and/or Fitbit Pay, your new card will update automatically. Debit cards update by 5pm the next working day (if you keep the same PIN), Credit cards update immediately. The good news is that before the physical card is received, you can spend using the new card, as soon as the new card updates on your Digital Wallet.

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    AIB Mobile Banking

    1. Log in to AIB Mobile Banking

    2. In the Cards menu, select Cancel and Replace My Card

    3. Follow the instructions on screen to complete your request. 

     

    If your card has been set up on your Digital Wallet e.g. Apple Pay, Google Pay and/or Fitbit Pay, your new card will update automatically. Debit cards update by 5pm the next working day (if you keep the same PIN), credit cards update immediately. The good news is that before the physical card is received, you can spend using the new card, as soon as the new card updates on your Digital Wallet.

     

    You can download AIB's Mobile Banking App from the Google Play or Apple App store.

     

     

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    AIB Tablet Banking

    1. Log in to AIB Tablet Banking

    2. Click on Services & Settings 

    3. Select Manage my Cards.

    4. Choose the relevant Credit or Debit Card, and then select Report Card Lost/Stolen.

    5. Follow the instructions on screen to complete your request. 

     

    If your card has been set up on your Digital Wallet e.g. Apple Pay, Google Pay and/or Fitbit Pay, your new card will update automatically. Debit cards update by 5pm the next working day (if you keep the same PIN), credit cards update immediately. The good news is that before the physical card is received, you can spend using the new card, as soon as the new card updates on your Digital Wallet.

     

    You can download AIB's Tablet Banking App from the Google Play or Apple App store.

     

     

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    AIB Card Services

    Debit Card

    You can contact our Card Services Team on 1800 242 227 or (+353 1 269 5022 from outside Ireland).

     

    Credit Card

    You can contact our Card Services team on 1800 242 227 (or +353 1 6685500 from outside Ireland).

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    In Your Branch

    Visit the Quick Banking Area where you can use the Kiosk or call our Card Services Team on the In-Branch courtesy phone to report your card lost or stolen. 

     

    If your card has been set up on your Digital Wallet e.g. Apple Pay, Google Pay and/or Fitbit Pay, your new card will update automatically. Debit cards update by 5pm the next working day (if you keep the same PIN), credit cards update immediately. The good news is that before the physical card is received, you can spend using the new card, as soon as the new card updates on your Digital Wallet.

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