Changes to how you shop online and use online banking services

Don't get locked out

Regulation has changed how we bank online. These changes help fight fraud and make your online transactions more secure. You’ll notice that there now is an extra layer of security if you use Internet or Mobile Banking. This is known as Strong Customer Authentication (SCA) and was introduced on 14 September 2019.

Over the coming months, to keep your Credit and Debit cards safe and secure, we’re going add a similar layer of security to how you use your cards when shopping online. Personal cardholders can find out more here. Business and Corporate cardholders can find out more here.

We will write to you about these changes shortly. 

What do I need to do?

To get set up for SCA:

  • Download the latest version of our Mobile Banking App;

  • Make sure we have your correct mobile number.

We need to make sure it’s you using your cards or accessing your accounts online.

You can update your mobile number by logging into your Internet Banking, clicking on ‘Services & Settings’ and selecting ‘My Details’, or you can call into your local branch with your ID. You can also update your number by calling 0818 724 724, Monday to Friday 9am to 5pm (+353 1 771 24 24 from outside Ireland).

You can set up SCA by


Changes to how you share your financial information

You may have heard the term ‘Open Banking’, this is a new and evolving industry-wide initiative to give you more control over your finances.

Open Banking gives you the option to securely share your online payment account information and/or make payments directly from your online payment account with authorised or registered parties you trust, known as third party providers (TPPs).

We’ve developed our online banking systems so you can now make direct payments and share your online payment account information, including balances and transactions, using TPPs to whom you have given consent. It’s your choice whether or not to use TPPs, and we want to make sure you have the information you need to decide if it’s right for you. You can find more information here