Changes to how you login and use Online Banking Services

A new European regulation (Payment Services Directive 2/ PSD2) relating to payment services comes into force on 14 September 2019. This will affect the whole banking industry, and will further protect your online banking and payments.

 

These new regulations will affect your use of our Online Banking Services – Mobile Banking, Internet Banking, Tablet Banking, or in Branch Kiosk Services.

 

From July 2019 onwards, when you log in, and make certain online payments, you may be asked for additional security, as well as your current log on details. This extra security layer is to apply what is known as Strong Customer Authentication (SCA). You may have used or seen this on other websites called Two Factor Authentication, and it helps fight fraud by strengthening your existing log on details.

 

Don’t worry – this isn’t happening right now.

 

We’re here to help.

 

When the time comes to make the changes, we’ll guide you through the steps you need to take on your internet or mobile banking screens.

 

Please don’t forget to update your details.

To make this change easier, make sure you have your mobile phone number on your online banking profile. Log into your Internet Banking, click on “Services & Settings” and select ‘My Details’ to update , or you can call into your local branch with your ID.

 

Changes to how you share your financial information

These new regulations and extra security measures are being introduced to enhance your online banking experience. You may have heard the term ‘Open Banking’, this is a new and evolving industry-wide initiative to give you more control over your finances.

 

Open Banking gives you the option to securely share your online payment account information and/or make payments directly from your online payment account with authorised or registered parties you trust known as third party providers (TPPs).

 

We’ve developed our online banking systems so you can now make direct payments and share your online payment account information, including balances and transactions, using TPPs to whom you have given consent. It’s your choice whether or not to use TPPs, and we want to make sure you have the information you need to decide if it’s right for you.

 

Important fraud and security notification

In any of our email, phone, or text communications we will never ask you for security codes or to transfer money out of your account.

 

We want to help you understand more about how to protect yourself and your bank accounts from fraud.

 

Fraudsters might try to get you to share your personal or banking details by pretending to be someone you know or trust - even a member of bank staff. We won’t follow up this letter with a phone call to ask you to do anything, though we may occasionally call you to ask for feedback on our products and services. For more security advice visit our security centre.

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    Does SCA affect me?

    Yes. If you use our Online Banking Services, mobile banking, internet banking, or tablet banking, or our in branch kiosk services, you will receive a letter or email to tell you about this, along with your updated terms and conditions.

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    Do I have to SCA?

    Yes, from 14 September 2019, Strong Customer Authentication (SCA) Regulations will come in to force. You’ll need to follow the onscreen instructions to be able to access and use your Online Banking services after this date. Every bank in Europe must implement these changes for customers.

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    When do I need to SCA by?

    Strong Customer Authentication (SCA) comes in to force on 14 September 2019. To use your Online Banking Services you’ll need to have SCA set up. We’ll help you do this by guiding you through the simple steps you need to take on your internet or mobile banking screens.

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    What do I need to do?

    When the time comes to make the change and you log onto your online banking services, we’ll guide through the simple steps you need to take on your internet or mobile banking screens.

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    Why are you making these changes?

    We want to protect what’s important to you, so helping you keep your personal details and sensitive banking information safe is our number one priority.

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    Why are you removing Code Card?

    Unfortunately your Code Card cannot be used for Strong Customer Authentication (SCA). You can use a Card Reader, which is a small hand held device that works with your debit card. You can use your Card Reader to log on and to make certain payments and use certain services. Simply follow the on screen instructions.

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    Can you tell me more about PSD2?

    The Payment Services Directive 2 will standardise and regulate payment systems for both the banks and the new payment service providers known as Third Party Providers (TPPs). This means you can access more products and services to meet your needs.

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    How do I order a Card Reader?

    You can order one through the ‘Services & Settings’ section on AIB Internet Banking. There is no charge for your first Card Reader.

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    I’ve lost my letter

    You can see copies of our customer letters below.

     

    Customer Letter Sample A

    Customer Letter Sample B

     

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    I’d like to view the updated Terms and Conditions?

    The current Terms and Conditions for Phone and Internet Banking as of December 2018 are available here.

     

    The new Terms and Conditions for Phone and Internet Banking that will take effect from 14 August 2019 are available here.

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More information on the background to PSD2 please click here.