Changes to how you shop online and use online banking services
Strong Customer Authentication
Strong Customer Authentication
Don't get locked out
Regulation has changed how we bank online. These changes help fight fraud and make your online transactions more secure. You’ll notice that there now is an extra layer of security if you use Internet or Mobile Banking. This is known as Strong Customer Authentication (SCA) and was introduced on 14 September 2019.
Over the coming months, to keep your Credit and Debit cards safe and secure, we’re going add a similar layer of security to how you use your cards when shopping online.
Personal cardholders can find out more here.
Business and Corporate cardholders can find out more here.
We will write to you about these changes shortly.
What do I need to do?
To get set up for SCA:
Download the latest version of our Mobile Banking App;
Make sure we have your correct mobile number.
We need to make sure it’s you using your cards or accessing your accounts online.
You can update your mobile number by logging into your Internet Banking, clicking on ‘Services & Settings’ and selecting ‘My Details’, or you can call into your local branch with your ID. You can also update your number by calling 0818 724 724, Monday to Friday 9am to 5pm (+353 1 771 24 24 from outside Ireland).
You can set up SCA by
- AIB Mobile App (use this for login to both Mobile and Internet Banking)
FAQ's
- AIB Mobile App (use this for login to both Mobile and Internet Banking)
- Does SCA affect me?
- Do I have to use SCA?
- When do I need to set up SCA by?
- What do I need to do?
- I only use the AIB Mobile Banking App to do my banking – how do I set up for SCA?
- I only use Internet Banking to do my banking – how do I set up for SCA?
- I use both the Mobile App and Internet Banking via a browser – how do I set up for SCA?
- Why are you making these changes?
- Why are you removing Code Card?
- When will the AIB Mobile Banking App be available to download?
- I don’t have a smartphone – what do I do?
- What happens if I get a new phone / handset?
- I had set up my phone for SCA and now I've lost my phone - how do I see my accounts and use my online banking services?
- I have requested an Activation Code in the Post – I cannot access the AIB Mobile Banking App.
- I haven’t received the Push notification – what do I do?
- I live abroad, do I still have to do this?
- I have an international phone number, can I set up for SCA?
- I'm an SUC customer. I have a business and personal profile. I have used one time login, which isn’t available anymore. How do I see both account profiles?
- I only use Kiosk Banking to do my Banking – How does SCA affect me?
- How do my children set up SCA on their 12-18 accounts? My 16 year old has a mobile phone but my younger child is 12 and doesn't yet have a phone
- What is a Jailbroken or Rooted Device?
- What is Limited Access?
- Can you tell me more about PSD2?
- Where can I find out more about the regulation?
- Can I opt out of this?
- From 14 September 2019 can I use the mobile app on multiple devices?
- If I only have a Deposit account / Credit card (and no Debit card) and don’t wish to use my mobile phone - what are my options for login?
Changes to how you share your financial information
You may have heard the term ‘Open Banking’, this is a new and evolving industry-wide initiative to give you more control over your finances.
Open Banking gives you the option to securely share your online payment account information and/or make payments directly from your online payment account with authorised or registered parties you trust, known as third party providers (TPPs).
We’ve developed our online banking systems so you can now make direct payments and share your online payment account information, including balances and transactions, using TPPs to whom you have given consent. It’s your choice whether or not to use TPPs, and we want to make sure you have the information you need to decide if it’s right for you. You can find more information on our financial faqs page.