If you aren’t receiving these messages, first check that notifications are enabled for both your phone and the AIB mobile banking app and that you have a strong signal or internet connection to receive notifications.
This can be slightly different on each device.
Turning Push Notifications on/off:
To turn on or disable notifications, go to your phone settings and locate the AIB Mobile App your Apps manager. Note - Notifications are automatically switched on for anyone with AIB Mobile App Version 6 or above.
Within the AIB app go to App Settings then select ‘Push notifications’ and select “Ok” in the pop up message that appears. This turns on app notifications.
If they are turned on, you may not have received the notification due to a network issue. In either case, you will be returned to the login screen where you can try again.
If you have a Huawei or Xiaomi device and are still not receiving the notification, go to your phone settings and then select Advanced settings and Battery settings. Then set AIB Mobile as a protected app.
Likewise if you have a OnePlus device and are not receiving the notification, go to your phone settings, then Battery and then Battery optimization and then select the AIB Mobile and ensure it is not optimized.
If the problem continues, and if you have accessed your online banking with SCA in the last 90 days, you can log into Internet Banking to check recent balances and transactions and make payments to existing beneficiaries (people you pay) and bills.