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What support is available to report fraud

If you think you have been a victim of fraud. Stop engaging with the person on text/WhatsApp/email/phone/online.

  • Check your accounts to see if there are transactions that you did not make.
  • Contact us as soon you become aware of an issue with your account. You can contact us 24/7 on 1800 24 22 27 (+353 1771 5639 outside of Ireland).
  • Please note:  If you are contacted by someone claiming to be from AIB, asking you for your banking codes over the phone, you are talking to a fraudster.  Hang up and call us. We will never ask you to provide any codes over the phone. We will never ask you to delete the app and not log back into your accounts for a period of time. If you are asked to send us your card e.g. by courier or taxi, you are talking to a fraudster. 


If we suspect fraud on your account, we will:

  • Block your account/online/mobile banking/cards preventing any further transactions.
  • We will review the activity on your accounts.
  • Where appropriate, we will report the fraud to the Gardai.
  • We may contact you as part of our investigation.
  • We will attempt to recover the payment from the receiving bank on a best efforts basis.


If you think you have been a victim of fraud or think you have revealed or shared your online banking details to a 3rd party there are steps you can take. This will help protect your account.

Contact us 24/7 on 1800 24 22 27 (+353 1771 5639 outside of Ireland).  If you are unable to phone us follow these steps to lock out your online banking details from the fraudster.
  1. Go to you online Login page and press continue.
  2. Enter the correct registration number
  3. Incorrectly key in a 5 digit PC code. You should receive a notification that your ‘details are incorrect, please try again’.
  4. Repeat this step entering a different 5 digit number until you receive a message that your online banking is locked.

    Note: you will be unable to access your online banking until you have contacted us.


How do you report a fraud to the bank?

To report fraud on your account or Cards contact us 24 hours a day on 1800 24 22 27 (+353 1771 5639 outside of Ireland). 
  •  Alternatively, complete the form on the contact us page on our security centre.
  •  You can also use the Webchat Service on the AIB Security Centre.

 

To report a card as lost or stolen:

You can block and re-order your card on Internet or mobile banking or by calling AIB card services on +353 1668 5500 or +353 12695022  
who are available 24/7