Worried about Repayments

• I am worried I am not going to be able to make a repayment
  If you don’t think you can make a repayment, please call us immediately on 0818 251 008 and talk to us. We have helped lots of customers like you with their repayments.
• I had a letter from you saying I was in arrears. What does arrears mean?

  Arrears happen where you do not make a full mortgage repayment or only make a partial mortgage repayment as you agreed in your contract, on time.

• How do you tell me if I miss a repayment?

  If you miss a mortgage repayment your mortgage will go into arrears. We will contact you by letter, phone or text to inform you of this. You can make a mortgage repayment any time day or night by using out automated phone service by following the instructions at 0818 251 008.

• I can’t afford a financial advisor, where can I get advice?
  There are free and independent support services that can assist you. 
• What is the MARP process?

  This process is part of our commitment under the Central Bank of Ireland Code of Conduct on Mortgage Arrears (CCMA).

  Mortgage Arrears Resolution Process (MARP) is a standard process which all banks operating in Ireland follow to support customers with mortgage arrears and the aim is to support the customer to resolve the arrears.

  You may need to go through MARP if:

  • You have missed any repayments on your mortgage
  • Your financial circumstances have changed (or you expect them to change in the coming weeks or months)
  • Your ability to make your current repayments is or will be adversely affected

  Talk to us as soon as possible if you need to go through MARP.

• What other ways can you help with my mortgage payments?

  Change your mortgage type - There are different types of mortgages. Whether you are finishing a fixed rate term or are on a standard variable rate, weigh up the options and select the type of mortgage that suits you best.

  See our interest rates Mortgage Interest Rates Ireland, Fixed Rate and Variable Rate Mortgages | AIB

  Loan to Value (LTV) band movement - You may have the option to move to a lower LTV band as the loan to value on your PDH mortgage reduces. LTV band movement (aib.ie) A PDH mortgage is what we call a mortgage for a house you intend to live in in the Republic of Ireland.

  Check out useful tips on budgeting and cost of living at Cost of Living Support Centre (aib.ie)

  Mortgage Payment Protection Insurance - Mortgage Payment Protection covers you against accident or sickness and involuntary unemployment including business failure if you are self employed. If you took out a Payment Protection Insurance Policy you may want to make a claim on your policy. To register a claim, or for more details please contact your Mortgage Payment Protection Provider.