Everyone should have access to their bank in a way that makes them most comfortable.

If you or someone you care about needs additional support please contact our Additional Support Helpline. We will talk through your situation and the best options to support you.

AIB offers multiple banking channels so that you can choose which method suits your individual needs. 

Branch

With a network of AIB Branches all over Ireland, you’re sure to find a branch near you. So, if you want to open an account, carry out a transaction or talk to us about what you want from your bank you can find your local branch here.

Phone

Our call centre teams can assist you with your banking over the phone:

• Phone Banking Team: 0818 724 724 Monday to Sunday 09:00am to 17:00pm.
• Card Services Team: +353 1668 5500 Monday to Friday 09:00am to 17:00pm (Lost or Stolen Cards can be reported 24/7).
• Direct Sales Team: 0818 724 725 Monday to Friday 09:00am to 17:00pm.
• Additional Support Helpline: 0818 227 056 Monday to Friday 09:00am to 17:00pm

With Phone Banking you can use your phone to access your bank account at any time. For information on how to get started using the Phone Banking service, see our ‘How to Guide’ here.

Online

Our AIB Mobile App and Online Banking services allow you to bank anywhere, at any time and are compatible with accessibility features on both iPhone and Android phones. These options provide a full range of services such as:

• Checking your balance
• Paying a bill
• Setting up a direct debit or standing order
• Ordering a card or pin

For information on how to get started using the Online Banking service, see our ‘How to Guide’ here.

Support if you can’t see very well

If you can’t see very well, our AIB Mobile App supports accessible usage for both Android and iOS devices. Services available in the AIB Mobile App include:

• A reminder of your Debit card PIN
• Balance Enquires
• Card services such as freezing, cancelling or replacing a card

We use card readers for transactions that require further security. If you need a Usability Card Reader you can order one by calling AIB Phone Banking on 0818 724 724 or +353 1771 2424 from abroad.

On our website we have tried to make all the text scalable up and down. In most browsers, you can find the ‘text size’ option in the ‘view’ menu in the top left of the browser window. There are also different printing options available. We can print your bank statements in Braille or in large print if you ask us. Call us on 0818 227 056 or drop into your local branch to arrange it.

All our ATMs have an adopted keypad that has a raised pip on the number 5 button. They also have universal raised icons on the function keys for Enter, Clear and Cancel.

Support if you can’t hear very well

If you can’t hear very well, our Internet or Mobile banking channels have a range of features that allow you to bank securely when and where it suits you.

Find out more about AIB Internet Banking here.

Find out more about AIB Mobile App here.

For general banking queries chat to us via WebChat, Monday to Friday 09:00 – 20:00 and Saturday and Sunday 09:00 – 17:00.

Twitter: @AskAIB

Facebook: Facebook.com/AskAIB

Irish Sign Language Interpreting Service

If you are a sign language user, you can contact AIB using the Irish Remote Interpreting Service (IRIS).

IRIS is a government funded charity which provides live video-link access to an Irish Sign Language interpreter. As a sign language user, you can communicate with the Sign Language interpreter over video-link while the interpreter phones a company and translates on your behalf.

AIB accepts calls from IRIS Monday to Friday 9am-5pm.

To contact AIB through an IRIS sign language interpreter:

1. Find out more about IRIS and make an appointment here.
2. Let your IRIS interpreter know that you want to contact AIB.
3. IRIS has standard contact details for AIB which your interpreter will use to make contact and translate on your behalf.