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Everyone should feel comfortable accessing their bank.

If you or someone you care about needs extra help, please contact our Additional Support Helpline. We will work through the best way to help you.

A group of people discussing inclusive banking .

Inclusive access to banking

 Support if you can’t see very well.

 Support if you can’t hear very well.

 Irish Sign Language Interpreting Service.

 Support if you live with disability.

You can bank with us in a branch, over the phone or online.

Branch

With a network of branches all over Ireland, you’re sure to find a branch within reach. So, if you want to open an account, manage your money, or talk to us, you can find your local branch here.

Phone

We’re ready to help you over the phone:

  • Phone Banking Team: 0818 724 724 Monday to Sunday 9:00 to 17:00.
  • Card Services: +353 1668 5500 Monday to Friday 9:00 to 17:00 (Lost or Stolen Cards can be reported 24/7).
  • Sales: 0818 724 725 Monday to Friday 9:00 to 17:00.
  • Additional Support Helpline: 0818 227 056 Monday to Friday 9:00 to 17:00.

With Phone Banking you can access your bank account over the phone. For information on how to get started using our Phone Banking service, see our ‘How to Guide’ (PDF).

Online

With our Mobile App and Internet Banking service, you can bank anywhere, at any time. You can:

  • Check your balance
  • Pay a bill
  • Set up a direct debit or standing order
  • Order a card or pin

For information on how to get started using the Online Banking service, see our ‘How to Guide’ (PDF)

Support if you can’t see very well

If you can’t see very well, you should find our Mobile App accessible. Services available in our Mobile App include:

  • A reminder of your Debit card PIN
  • Your account balance
  • Freeze, cancel or replace a card

We use card readers for transactions that need more security. If you need a Usability Card Reader, you can order one by calling us on 0818 724 724 or +353 1771 2424 from abroad.

On our website we have tried to make all the text scalable up and down. In most browsers, you can find the ‘text size’ option in the ‘view’ menu in the top left of the browser window. There are also different printing options available. We can print your bank statements in Braille or in large print if you ask us. Call us on 0818 227 056 or drop into your local branch to arrange it.

Voice Guidance functionality is enabled on all our all ATMs and dispensing Cash and Cheque Lodgement machines for Cash withdrawals, Balance Enquiry, Mini Statement and PIN Services.

How it works:

To initiate a voice guided transaction, simply insert your headphones into the headphone jack on the device. Once inserted the device will provide details about the orientation of the device and ask you to insert your card.  When the card is inserted, the device will voice the text on each screen and provide options to select on the keypad. When your chosen transaction is complete the device will voice where to take your card, cash and receipt, if selected.

Support if you can’t hear very well

If you can’t hear very well, our Mobile App and Internet Banking service will help you to bank securely when and where it suits you.

More about AIB Internet Banking.

More about AIB Mobile App.

If you have a question about our services chat to us through WebChat, Monday to Friday 9:00 – 20:00 and Saturday and Sunday 9:00 – 17:00.

Twitter: @AskAIB

Facebook: Facebook.com/AskAIB

Irish Sign Language Interpreting Service

If you are a sign language user, you can contact AIB using the Irish Remote Interpreting Service (IRIS).

IRIS is a government funded charity which provides live video-link access to an Irish Sign Language interpreter. You can communicate with the Sign Language interpreter over video while the interpreter phones a company on your behalf and translates for you.

AIB accepts calls from IRIS Monday to Friday 9:00 to 17:00 (excluding bank holidays).

To contact AIB through an IRIS sign language interpreter:

  1. Find out more about IRIS and make an appointment here.
  2. Let your IRIS interpreter know that you want to contact AIB.
  3. IRIS has standard contact details for us which your interpreter will use to make contact and translate on your behalf.

Ways to get in touch