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How to replace your lost or stolen AIB Debit Card or AIB Credit Card

Close up of three credit cards on top of each other on a table.

09 Mar 2015

Posted in:  Everyday Banking

Here’s what to do if you’ve lost your AIB card.

Don’t worry, it happens. Lots of people lose their cards.

Here’s the quickest, simplest way to get up and running again.

You can freeze your card temporarily so it can’t be used by anyone. Here’s the quickest way to do it:

Log on to your mobile app, tap the cards button, pick the card that’s lost, and choose

* Freeze my card.

Job done. Nobody can use it now. You’ll even see some ice appear over the card so you’ll know it’s frozen. You can always unfreeze it later.

If you think your card is gone forever, you can cancel is permanently. Here’s the quickest way to do that:

Log on to your mobile app, tap the cards button, pick the card that’s gone, and choose

Cancel and replace my card

If you don’t have the app, you can download it in your App Store.

What happens next?

The physical card can’t be used. But usually, by the end of the next working day you can use your virtual debit or credit card if you have set it up on Apple Pay, Google Pay or Fitbit pay. It will take longer to reset if you’ve also asked for a new PIN.

By the next working day, we’ll pop your new physical card in the post to the address you gave us.  If you’ve changed address, let us know by writing to us or calling into a branch (with photo ID).

If you also want a new PIN, we’ll send that first and then send the card within two working days.

The new card will have a new number, for safety reasons. That means that if you have set up your card to make regular payments to companies like Spotify and tolls, you will need to change the card number with these companies.

If you need to call us to cancel your card, call the AIB Card Services team on 1800 24 22 27 or if you’re outside Ireland, 00353 1 269 50 22.

If your card is damaged you can get a new one. Here’s how:

Log on to your mobile app, tap cards (bottom of the screen), pick the card you want to replace and choose

Replace my damaged card

By the next working day we’ll pop your new physical card in the post to the address you gave us. If you’ve changed address, let us know by writing to us or calling into a branch.

 

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.

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