Customer Services Help Centre

Welcome to AIB's Help Centre, where you will find help and guidance on how to use the range of services available to you

Mobile App Version Upgrade

View all OS related Frequently Asked Questions

What Are People Asking Us?

See our top queries here.

How to Minimise Fees

Find out ways to minimise your current account fees

Phone and Online Banking Help

Need help getting started and using the service?

Technical Help and Information

Having an issue logging on? Get help here.

Manage My Payments

Everything you need to know about payments and transfers.

Manage My Cards

How to manage your AIB Cards.

Manage My Accounts

Want to check your balance, view your accounts online and more.

Manage My Personal Information

Find out how to update your personal information.

Manage My Statements and Fees

Get help with your Statements and Fees.

Other Services & Transactions

How to make withdrawals, lodgements and FX orders.

Online Forms

Order Sterling/USD online, book a branch appointment and more forms.

Other Common Queries

View all our product related Frequently Asked Questions.

Making a Complaint

Were you unhappy with an experience with AIB?

Report suspicious communication

Received a suspicious text or email? Report here

Branch Locator

AskAIB on Twitter

BIC/IBAN Convertor

Callback

Live Web Chat

We are open for chat

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Chat is out of service

We are closed for the bank holiday

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Sustainability

MyMortgage tool