Find a branch

 

Complaints Form

 

Please note we can only discuss matters relating to the Business with authorised signatory / authorised personnel.

You may be contacted by a dedicated member of our team. Please note our calls may appear as 'private', 'unknown' or 'withheld' on certain handsets. If you opt to be contacted by email and the email address provided does not match our records we will contact you on your phone.

We can contact you between 9am and 5pm Monday to Friday to discuss your complaint

Please note that all email correspondence will be issued via encrypted email services. If your email does not match what is on our system we will need to contact you by post.

If your email does not match what is on our system we will need to contact you by post

Please describe the product or service.

If your complaint relates to a mortgage, please include your mortgage application number.

If your complaint relates to a mortgage, please include your mortgage application number.


Data Protection Notice

The information you supply to AIB through this form will be held and used by us solely for the purpose of responding to your request and will not be retained for any other purpose.

For more information about how we collect personal information about you, how we use it and how you can interact with us about it, visit our Data Protection page.

Special Category Personal Data

If you have included information which is considered special categories of personal data (information regarding Race, Ethnic Origin, Political Opinion, Religious or Philosophical beliefs, Trade Union Membership, Biometric or Genetic Data, Health, Sex Life or Sexual Orientation) and/or information relating to criminal convictions/offences, we will need to request your consent to keep and/or use this information.

If you consent to us keeping and/using this information in relation to your complaint, please confirm below.

Important:

Please note that AIB will never contact you, or ask anyone to do so on our behalf, with a request to disclose your security details in full. If you receive such a request (even if they are using our name and logo and appear to be genuine) this is likely to be fraudulent and you must not supply your security details to them in any circumstances. You should report any such request to us immediately.

Please note our calls may appear as 'private', 'unknown' or 'withheld' on certain handsets.