Helpful tips for credit or debit card users if your card didn’t work

Your card didn’t work, it may be because:

There’s a problem with the terminal
There’s a problem with your card
You might have reached the contactless limit on your card and for security reasons you will need to insert your card and complete a chip and PIN transaction
You might have entered the wrong PIN
You may not have enough money in your account

What you can do?

Try to make the payment using the payment app on your device, if available on your card/device
Insert your card and do a chip and PIN transaction, if the terminal allows it
Ensure you have enough money in your account, you can check your balance on online banking
If you forget the PIN, you can order a PIN reminder through our internet banking service, or you can call us and we can order you one. You can also see the PIN of your debit card in our mobile app
Try to make payment with another card, if you have one
Try booking services (e.g. purchasing tickets) online in advance, if this is an option

If you're still having a problem with your card:

Credit card +353 1668 5500 or Debit card +353 12695022

Lines are open 08:00 -18:00 (including weekends and bank holidays)

For Lost & Stolen Cards and fraud reporting, you can call the above phone numbers and select Option 1. This service is available 24/7 365 days a year