Customer Notice on Business Loans


In July 2019 we advised personal customers who topped up their loan through the branch network of a mistake we had made. We are now resolving this issue for our impacted business customers.

For these customers we made a mistake on the customer credit agreement. We did not include interest that was outstanding on the old loan in the new credit agreement.

While the customer did owe this amount from the previous loan, and it was paid by the customer, as it was incorrectly omitted from the credit agreement this amount, and associated interest, does not have to be repaid.

Customers with an open loan account will receive an interest payment (where applicable) and all will have their balances reduced. Where accounts are closed, a payment will be made to relevant customers. Individual details will be provided in customer letters, with the average payment per impacted business application approximately €580.

AIB apologises for this, and for any inconvenience it may have caused to our customers. We will be writing to all impacted customers. All corrections will be complete by the end of September.

If customers wish to talk to us about this matter we have a dedicated number: 0818 300 094 (9am to 5pm Monday to Friday).

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