Latest security alerts


At AIB we are committed to protecting you against the threats associated with internet and other types of fraud. Here, you will find details of specific current security threats to our customers and alerts that you should be aware of.

Current Alert May 2023

Text Scam Alert

Fraudsters are targeting customers like you by sending text messages claiming to be AIB and/or other legitimate companies. These messages request you to click a link to review or block a fraudulent transaction on your account, or advise that you are locked out of your account. You may also be asked to input codes from your Card Reader or divulge a One Time Passcode (OTP).

These text messages are fraudulent.

  • NEVER disclose your Registration Number or Personal Access Code (PAC) or card information after clicking a link on a text.

  • NEVER generate codes from your AIB Card Reader when they are requested by a text message or on receipt of an unexpected call.

  • NEVER divulge your One Time Passcode (OTP) for Card transactions.

  • NEVER move your funds to a safe account.

  • REMEMBER we are not making house calls to collect your cards

If you have received such a call or text message and have disclosed any information, please contact us immediately.

For additional hints and tips on how to Be Informed, Be Alert and Be Secure, visit

Email Scams

Criminals are sending scam emails in an attempt to trick you in to transferring money to them. 

If you make and authorise a payment to one of these fraudulent accounts, it is highly unlikely that AIB will be able to get your money back for you.

Ensure that all your iBB Users are aware of these threats and that they should report any suspicious activity immediately. 

  • You should NEVER accept any financial instructions via email.

  • You should always VERIFY ACCOUNT NUMBERS using a known contact number to your Manager / Director / Staff Member / Supplier.

SCAM ALERT: Coronavirus

Fraudsters are using the publicity around the Coronavirus to pose as genuine organisations, including bank staff, government and/or health service officials, including the companies you pay regularly. They are claiming to book you in for Covid or antigen tests.

Remember: AIB or other organisations, will NEVER ask you to provide your bank log in details or card information in order to book a test by phone, email or text message. Always verify account numbers with your supplier on a known contact number before you make a payment.

For additional information on these scams and more, visit FraudSMART.