Latest security alerts


At AIB we are committed to protecting you against the threats associated with internet and other types of fraud. Here, you will find details of specific current security threats to our customers and alerts that you should be aware of.

Current Alert May 2022

Text Scam Alert

Fraudsters are targeting customers like you by sending text messages claiming to be AIB and/or other legitimate companies. These messages request you to click a link to review or block a fraudulent transaction on your account, or advise that you are locked out of your account. You may also be asked to input codes from your Card Reader or divulge a One Time Passcode (OTP).

These text messages are fraudulent.

  • NEVER disclose your Registration Number or Personal Access Code (PAC) or card information after clicking a link on a text.

  • NEVER generate codes from your AIB Card Reader when they are requested by a text message.

  • NEVER divulge your One Time Passcode (OTP) for Card transactions.

If you have received such a call or text message and have disclosed any information, please contact us immediately.

For additional hints and tips on how to Be Informed, Be Alert and Be Secure, visit

Email Scams

Criminals are sending scam emails in an attempt to trick you in to transferring money to them. 

If you make and authorise a payment to one of these fraudulent accounts, it is highly unlikely that AIB will be able to get your money back for you.

Ensure that all your iBB Users are aware of these threats and that they should report any suspicious activity immediately. 

For more information on how to stay safe, visit our Security Centre and

  • You should NEVER accept any financial instructions via email.

  • You should always VERIFY ACCOUNT NUMBERS using a known contact number to your Manager / Director / Staff Member / Supplier.

SCAM ALERT: Coronavirus

Fraudsters are using the publicity around the Coronavirus to pose as genuine organisations, including bank staff, government and/or health service officials, including the companies you pay regularly. They are claiming to help keep your money safe, or to offer investment and / or medical advice at a cost and can ask you to transfer funds to a different account.

Remember: AIB or other organisations, such as law enforcement agencies, will NEVER ask you to transfer money, move it to a safe account, nor ask you to disclose your security credentials, personal or financial information by phone, email or text message. Always verify account numbers with your supplier on a known contact number before you make a payment.

For additional information on these scams and more, visit FraudSMART.