Frequently Asked Questions

• How do I unlock my Digipass for iBusiness Banking (iBB)?

  If you are using the standard iBB:

  There’s a helpful video here:

  1. On the login screen enter your User ID and click ‘Continue’. Select 'Unlock Digipass' and enter your Passphrase.
  2. Enter the 7 digit LKD Code from your Digipass into the Unlock Code field on iBB and click ‘Unlock Digipass’. 
  3. Your Local Admin then needs to log in to validate the unlock. They will get an 8 digit Unlock Code that you key into your Digipass.
  4. Depending on your IBB set-up, you may need a second Local Admin to validate your request.
  5. Once you’re in we’ll ask you to key in a new 4 digit PIN for use on the Digipass.
  6. If there is no Local Admin available, please contact iBB on 0818 72 00 00. 

   

  If you have been upgraded to the new iBB:
  

  1. On the new iBB login screen click on ‘Trouble logging in’
  2. Then click ‘I forgot my Digipass PIN’ and ‘Next’.
  3. We’ll prompt you to enter your User ID, your password and the Lock Code (LKD) from your Digipass. There are instructions on screen to help with this.
  4. Then click ‘Request unlock code’ and ask your Local Admin to login and validate the unlock.  They will then get the unlock code to share with you.
  5. If there is no Local Admin available, please contact iBB on 0818 72 00 00. 
• I’ve forgotten my iBB User ID. How do I retrieve it?
  1. A Local Admin will need to log into iBB for you.
  2. Go to ‘Local Admin’ option on the left hand side menu, click on ‘User List’.
  3. Each User’s name is listed along with their corresponding User ID.
• How do I reset a User’s Passphrase for iBusiness Banking (iBB)?
  1. Only Local Admins can do this for iBB users.
  2. Go to the Local Admin option on the left hand side menu and click on ‘User List’. Select the User and click ‘Reset’. Then confirm the request using your Digipass.
  3. Once the user is reset, we will ask them to create a new passphrase on their next logon. The passphrase rules are on the iBB screen.
  4. Once this is done, the Local Admin has to log in again and validate the user.
  5. Depending on your IBB set-up, you may need a second Local Admin to validate your request.