Support for Ulster Bank Corporate and Business Customers
Ulster Bank is leaving the Irish market. As a result, some Ulster Bank corporate and business customers are being moved to us.
Moving to us
As part of an agreement with Ulster Bank, some facilities (including business loans and other products) are moving to us. Ulster Bank have written to customers to tell them about this. If you are unsure if your facilities are included, please contact Ulster Bank. The following Q&A relate to customers who have been informed by Ulster Bank that their facilities are moving to AIB. We look forward to welcoming you.
I believe my facilities are included in this move, but I have not received any information – do I need to do anything?
If your facility is included Ulster Bank will have written to you.
We’re working with Ulster Bank on a smooth transfer. We will welcome new customers over several phases this year and we will support them throughout the process. We will let you know what you need to do when the time comes. In the meantime, if you have any questions, please contact your Ulster Bank Relationship Manager, or visit the Ulster Bank Ireland website.
What does this move mean for me or my banking business as an Ulster Bank Ireland customer?
If your facilities are moving to us, Ulster Bank has written to you to explain what this means.
What’s included in this move?
Loans, Overdrafts, Trade Finance and Interest Rate Swaps are some of the products included. If you have any questions about something that isn’t included, please contact your Ulster Bank Relationship Manager, or visit the Ulster Bank Ireland website.
How do I know if my business loan is included?
If your loan is included Ulster Bank will have written to you. If you have any questions, please contact your Ulster Bank Relationship Manager, or visit the Ulster Bank Ireland website.
What will I need to do?
We will write to you to let you know what you need to do when the time comes. Your letter will also include any documents you need to sign. In the meantime, if you have any questions, please contact your Ulster Bank Relationship Manager, or visit the Ulster Bank Ireland website.
Do I need to reapply for my business facilities?
No, you do not need to reapply for any of the facilities moving to us. You will receive a letter from Ulster Bank to say which of your facilities will be moving. However, in some cases you will need to sign documents and we will let you know what to do.
I am still unsure of what I need to do, or I have other questions before I move
If you need support before you move, please contact us on (0818) 131313 between 9:00 and 17:00 Monday to Friday.
I need to open a business current account – how do I do that?
To find out more about our business current accounts, please click here.
Will my Ulster Bank business current account move automatically?
Business Current accounts are not moving to us from Ulster Bank. To find out more about our business accounts, please click here.
Will my Ulster Bank credit card move automatically?
Your Ulster Bank credit card is not moving to us from Ulster Bank. For more information on the types of corporate and business cards we offer, please click here.
Will my Ulster Bank Deposit account move automatically?
Your deposit accounts are not moving to us from Ulster Bank. To find out more about our deposit accounts please click here.
Will my Ulster Bank overdraft move automatically?
To move your Ulster Bank overdraft, you will need to have a business current account with us.
If you do not have a business current account with us, you will need to open one. Click here, enter your contact details, and we will call you back to arrange a suitable time to open your new account. To find out more about our business accounts, please click here.
Alternatively, we have a streamlined business current account opening process. Before your transfer date, we will be in touch.
What business products do AIB offer?
You can find out more about our business loans and finance options here.
Will I still have a Relationship Manager when I move to AIB?
Rest assured, we have dedicated teams available to help you. However, not all customers moving to us will have a Relationship Manager. Once you move, you are most welcome to contact us on 0818 724 724 or drop in to see us at your local branch. If you have a Relationship Manager, we will let you know once you move to us.
How do I apply for additional products?
You can find out more about our products and services and how to apply for these on our website. We have included some helpful links to our products below to help you.
How can I bank with AIB?
There are lots of ways to bank with us, whether you want to manage your account in branch, or carry out daily transactions at your local Post Office . If you prefer to bank on the move, you can use our internet or phone banking services. Find out more about the many ways to bank with us under the 'Help & Ways to bank' tab of our Business homepage.
How do I complain?
If you are unhappy with any aspect of your move you have the right to complain. You can find out more information here.