Alerts FAQs

Alerts are a convenient and secure method of receiving your account balance and other banking information via email.

This service is available to all customers registered for AIB Internet or Mobile Banking. To register for Alerts you must have a valid email address.

There are no fees associated with Alerts.

1. Log into the AIB Internet Banking, and navigate to the ‘Services & Settings’ menu.
2. Tap on the ‘Account Management’ option.
3. Tap on the ‘Balance Alerts' option.
4. Enter or update your email address that you would like to receive Alerts to. This will update your email address on our records.
5. Click on your Current Account/Credit Card to activate alerts.
6. You can now turn on/off the alert for this account, and click 'confirm' to save your changes.

Alerts to inform you of your account balance information.
Alert to inform you when your eStatement is available online.
Alert to inform you when your payment due date is approaching on your Credit Card.

1. Log into the AIB Mobile Banking app, and navigate to the Settings menu
2. Tap on the ‘Account Management’ option
3. Tap on the ‘Balance Alerts' option
4. You can view/update your email address by tapping on the Email button
5. Tap on your Current Account
6. You can now turn on/off the alert for this account, and tap 'confirm' to save your changes.

An alert to advise you when your current account balance falls below a certain amount.

You will receive your Alerts via email. These Alerts are sent to your email address which you have confirmed during registration or at any stage when you have updated your email address with AIB.

The balance that appears on the alert email is today's opening balance on your account and is time-stamped and amended to reflect any lodgements, withdrawals or payments made on your account today.

It does not include any Debit Card transactions not yet posted to your account including those appearing in 'Pending Debit Card Transactions'*.

* Note: There may be debit card transactions which are not reflected in your 'Pending Debit Card Transactions' or 'Available Funds' where they have not yet been advised to us due to the nature in which the merchant processes debit card transactions.

1. Go to 'Alerts'

2. Under 'Alerts' click on View/Edit alerts for the account you wish to change Alerts on.

You will receive your Alert emails Monday to Saturday excluding Sunday's and Bank Holidays.
Alerts will not be delivered on Saturdays if Friday is a bank holiday.
Credit Card Alerts for Payment Due Date that are scheduled to fall on a Bank Holiday will be received the previous working day.
If you have closed your account you will no longer receive Alerts.

1. Select the ‘Suspend all Alerts’ option displayed at the bottom of the screen
2. Click on ‘confirm’ to proceed

Please note registering for Alerts will not have an impact on your marketing preferences and you will only receive emails for the alerts you register for.

For any queries relating to Alerts on AIB Internet Banking, please contact 0818 724 724 or if calling from outside Ireland, please contact + 353 1 771 2424.