Alerts FAQs

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  • What are Alerts?

    Alerts are a convenient and secure method of receiving your account balance and other banking information via email.

  • Who can register for Alerts?

    This service is available to all customers registered for AIB Internet Banking. To register for Alerts you must have a valid email address.

  • What are the fees associated with Alerts?

    There are no fees associated with Alerts.

  • How do I register for Alerts using AIB Internet Banking?

    1. Log into AIB Internet Banking and select the 'Services & Settings' menu and then select ‘Alerts’

    2. Enter or update your email address that you would like to receive Alerts to. This will update your home email address on our records.

    3. Choose a secret word which will be displayed in the body of each email you receive from AIB and click on "Next". You will know this is a genuine email from AIB when your chosen word is displayed.

    4. You will then be returned to the confirmation screen with a message to confirm your email address and secret word.

    5. You have then successfully registered for Alerts click on "Alerts" to enable your accounts for Alerts.

  • What types of Alerts are available to me on AIB Internet Banking?

    Alerts to inform you of your account balance information.
    Alert to inform you when your eStatement is available online.
    Alert to inform you when your payment due date is approaching on your Credit Card.

  • How will I receive my Alerts?

    You will receive your Alerts via email. These Alerts are sent to your home email address which you have confirmed during registration or at any stage when you have updated your home email address with AIB.

  • What balance details will my Alerts show?

    The balance that appears on the alert email is today's opening balance on your account and is time-stamped and amended to reflect any lodgements, withdrawals or payments made on your account today.

     

    It does not include any Debit Card transactions not yet posted to your account including those appearing in "Pending Debit Card Transactions"*.

     

    * Note: There may be debit card transactions which are not reflected in your 'Pending Debit Card Transactions' or 'Available Funds' where they have not yet been advised to us due to the nature in which the merchant processes debit card transactions.

  • How can I change my secret word?

    1. Under "Alerts" select the Settings tab.

    2. Select "I want to update my details".

    3. Choose a secret word which will be displayed in the body of each email you receive from AIB and click on "Next". You will know this is a genuine email from AIB when your chosen word is displayed. Do not use passwords as your secret word.

  • How can I change my Alerts?

    1. Go to "Alerts"

    2. Under "Alerts" click on View/Edit alerts for the account you wish to change Alerts on.

  • When will I receive my Alerts?

    You will receive your Alert emails Monday to Saturday excluding Sunday's and Bank Holidays.
    Alerts will not be delivered on Saturdays if Friday is a bank holiday.
    Credit Card Alerts for Payment Due Date that are scheduled to fall on a Bank Holiday will be received the previous working day.
    If you have closed your account you will no longer receive Alerts.

  • Can I opt out for Alerts?

    1. Under "Alerts" select the Settings tab.

    2. Select the "I want to suspend all Alerts" option.

    3. Click on "confirm" to proceed.

  • Will Alerts affect my marketing preferences?

    Please note registering for Alerts will not have an impact on your marketing preferences and you will only receive emails for the alerts you register for.

  • Useful Contacts

    For any queries relating to Alerts on AIB Internet Banking, please contact 0818 724 724 or if calling from outside Ireland, please contact + 353 1 771 2424.

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