Card Protection Redress Scheme

It has been identified that customers may have been provided with insufficient information when they purchased this product and that a particular element of the cover for unauthorised use may not have been of value as customers were already indemnified under the credit card terms and conditions, for certain losses.

Accordingly, Allied Irish Banks, p.l.c. (AIB) has established a voluntary redress scheme for card protection insurance policy holders who purchased or renewed a card protection policy from the 1st of August 2006.

Card Protection (CP) is an optional insurance product that was provided by Pinnacle Insurance plc (branded as Cardif Pinnacle Card Protection (CPCP)) that offered protection to policy holders in the event of card loss or fraud.

AIB is writing to all eligible policy holders and providing the opportunity to claim a refund of premiums paid from the 1st of August 2006. Customer letters will be issued from the end of August to the end of September.

If you have any queries regarding the voluntary redress scheme you can contact our dedicated Customer Helpline on 0818 227 058 available Monday to Friday between 9.00am and 5.00pm.

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Card Protection Redress Scheme FAQs

  • What is Card Protection?

  • Why is this review being undertaken?

  • My Card Protection policy is now closed – am I still eligible to make a claim?

  • What do I do if I am happy with the way in which the policy was sold to me and that all the features and benefits limitations were clearly explained?

  • What do I need to do to request a refund?

  • Why have I not received a letter?

  • Who can make a claim?

  • What will AIB do after I return my Claim Form?

  • Do I need to use a Claims Management Company to help me claim compensation?

  • I currently have, or am about to make, an insurance claim on my policy. Will this be affected by this process?

  • Contact Details

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