Once we receive your application and any other information we ask you to give us as set out in the mortgage application checklist we will contact you within three business days to say we have received it.

 

a) If there is any information missing we will tell you, within three business days;

 

b) We will let you know our decision on your mortgage application within ten business of receiving all the information we need;

 

c) If we cannot make a decision within ten business days we will tell you why and when we are likely to make a decision.