Payment Templates for Business Customers FAQs

Payment Templates offer a way to pay up to 10 payees in one process. Once you setup a Payment Template, you can use that Payment Template to make payments as many times as you wish.

Payment Templates are available to business users of AIB Internet Banking*. To access Payment Templates:

1. Log in to AIB Internet Banking

2. Select the ‘Pay & Transfer’ menu and then select ‘Payment Templates’

From this screen, you can view the list of your current Payment Templates, create new templates, and manage your existing Payment Templates.

To setup a payment template:

1. Select the 'Pay & Transfer ‘menu  and then select ‘Payment Templates’

2. Click the 'Setup a Payment Template' button.

On the first step, you must enter/choose the following items:

• A name for the Payment Template (e.g. Monthly Wages)

• Which account you would like the funds to be debited from each time the Payment Template is paid

• A message to appear on the receiver(s) statement(s) (e.g. Wages June)

• Additional Information, up to 140 characters of information that will be sent with the payment.

On the second step, you must enter/choose the following items:

• Select the first payee you wish to pay, and enter a message to appear on your statement regarding this payee

• Add any additional payees, up to a maximum of 10 in total, as you wish. You must add a message to appear on your statement for each payee (e.g. John Wages)

On the third step, you will be asked to confirm you wish to create the Payment Template with the details shown on screen. You will be asked to enter one random digit of your Personal Access Code (PAC) to confirm.

Note: Only existing payees may be used to setup a Payment Template. If you wish to use a new payee on your Payment Template, you must add the payee to your AIB Internet Banking as follows:

1. Select the 'Pay & Transfer’ menu and then select ‘Payees’

2. Click the 'Add New Payee' link and follow the instructions on screen. You will need an AIB Card Reader to complete this process.

To amend a payment template:

1. Select the 'Pay & Transfer' menu  and then select ‘Payment Templates’

2. From the list of Payment Templates displayed on this screen, choose which Payment Template you would like to amend, and click the 'amend' link beside that template

3. You may then amend the details of the Payment Template as you wish

4. You will be asked to confirm you wish to amend the Payment Template shown on screen by entering one random digit of your PAC.

To view a payment template:

1. Select the 'Pay & Transfer' menu and then select ‘Payment Templates’

2. From the list of Payment Templates displayed on this screen, choose which one you would like to view, and click the 'view' link beside that Payment Template.

To delete a payment template:

1. Select the ‘Pay & Transfer' menu and then select ‘Payment Templates’

2. From the list of Payment Templates displayed on this screen, choose which Payment Template you would like to delete, and click the 'delete' link beside that template

3. You will be asked to confirm you wish to delete the Payment Template shown on screen by entering one random digit of your PAC.

To make payments using a Payment Template:

1. Select the 'Pay & Transfer' menu and then select ‘Payment Templates’

2. From the list of Payment Templates displayed on the screen, choose which Payment Template you would like to use to pay, and click the ‘Make a Payment’ link beside the template

3. Enter an amount to transfer to each payee. You may also, if you wish, edit the message to appear on the receiver(s) statements(s), and the message(s) to appear on your statement on this screen. You should then click 'next'

4. Enter the requested random digit from your PAC and click 'confirm'

5.The confirmation screen will display details of your payments. Where any payments have been unsuccessful, for example due to insufficient funds, this screen will indicate which payments have been processed and which have failed.

Note: If you do not wish to transfer money to a payee, you may leave an amount of 0.00 in the amount field of that payee.

An individual debit per payee on your payment template will show on your statement.

The payment to each individual named payee on your payment template will be processed as an individual transaction. Each successful transaction will incur a separate automated transaction fee. Please refer to the relevant fees brochure for further details A Guide to Fees and Charges for Personal Accounts (PDF) or Business Fees and Charges (PDF).