Fraud Text Alerts
To help prevent fraud we send you a text message if we need you to confirm a card transaction. We ask you to reply with `1’ if the transaction was yours, or `9’ if you do not recognise it.
When replying to this message you are confirming that the card transaction was made by you. You should always check your receipt or go back to the shopping site to check that your transaction was completed successfully.
Text Scam Alert
- NEVER disclose your Registration Number or Personal Access Code (PAC) or card information after clicking a link on a text.
- NEVER generate codes from your AIB Card Reader when they are requested by a text message or on receipt of an unexpected call.
- NEVER divulge your One Time Passcode (OTP) for Card transactions.
- NEVER move your funds to a safe account.
- REMEMBER we are not making house calls to collect your cards.
Q&A's
- What are Fraud Text Alerts for my debit and credit card?
- Why would you send me a fraud text alert?
- What number will the text come from?
- What will the text say?
- What happens then?
- What happens if I don’t reply to a text?
- What happens if I reply with something other than ‘1’ or ‘9’?
- What happens if I reply eight hours after you first sent me a text?
- When will you send me texts?
- Do I have to register for text alerts?
- Can I opt out of text alerts?
- Can I call the number that texts me?
- Is there a cost for text alerts?
- Will it cost me to reply to?
- How can I check what number you have on file in order to text me?
- Will you email me for a fraud alert?
- What happens if I don’t have a mobile phone or my phone doesn’t receive texts?